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I have had a long running issue with our letting agent regarding a bedroom being unusable due to condensation and black mould spores.

 

Last week I received an email saying" Your landlord rung yesterday with regard to our email, and after a long discussion he has agreed to reduce your rent to £100 for this month and next ( April)." I acknowledged receipt, thanked them for the generous offer and paid the rent.

 

This morning have another email saying "On behalf of **** I would like to offer an apology for any misunderstanding that her initial email regards the rent reduction has caused. She admits to her error using the word "to" rather than "by" yet I do not believe this warrants financial compensation.

 

It is not down to us to offer you a reduction in the rent. We are a third party managing agent and any agreements are between you and the landlord. The landlord in this instance has offered you a reduction of £100pcm"

 

Can they backtrack like this?

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I think it depends on whether the mistake was genuinely misleading. If the rent is normally £150 you might have a point. If it is normally £500 or £1000 then it probably would have been obvious that a reduction of £100 was intended. Approximately how much is your rent normally?

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