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    • Thanks for the swift response. Will continue to read around.   I have a date of march 10.
    • First of all, they always say that you should be prepared to give up ground. If you are convinced as to your rights in the matter – and we certainly are – then there is no reason for you to give up any ground at all. You may come under pressure to give up ground – but you don't have to concede any ground. The benefit to Hermes is that they don't end up going to court so that they are spared extra expense and also there are spared the embarrassment of a judgement against them. When you are given the mediation date, then let us know and then we will go through it with you. However, read up on all of the threads in this sub- forum. You will find exactly your situation have occurred several times and have already gone to mediation and you will find that we have already given explanations on each one of the points. Familiarise yourself with the stories and the principles involved. When you get your mediation date then come back here and let us know.
    • I have read the page on mediation, but wanted to clarify a few details.   I have been given an arranged time for the mediation call. The email from the court states:   "for mediation to be successful, you would need to be willing to negotiate on the amount of the claim and have a degree of flexibility".   Should I have to give up ground? At this stage, I feel I am owed what I have lost, and what the claim has cost me, not to mention my time. The email says if you aren't willing then mediation is unsuitable.   It then also suggests:   "It is crucial that you are able to briefly and accurately explain your claim or defence. It is vital that you have prepared for the mediation by putting together a brief summary of your opening position. Only the key points are necessary at this stage as the longer the time taken discussing the disputed issues will reduce the time available for exploring settlement options."   I am of course aware of my opening position - that they were negligent and lost my item and thus I believe I am due recompense. However, I am not certain of the legal particulars of my argument.   Furthermore:   - Should I mention that the defendant may not wish to proceed to court as it may support a precedent for others in a similar situation to also claim against them? - Are there any other things I should be mentioning to the mediator?   Appreciate the guidance.
    • Fraudsters are using the details of firms we authorise to try to convince people that they work for a genuine, authorised firm. Find out more about this ‘clone firm’. View the full article
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 33 replies

Am I really better of staying unemployed? (SCOTLAND)


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Hi guys,

 

I'm not in employment and claim JSA + Housing Benefit, although have been offered a 15h/week part-time job. The thing is, the job would pay ca. £520/month. The calculations say I would not be entitled to any benefits if I take this job. Even worse, possibly Council Tax would kick in (or not?). All in all, paradoxically, taking the job would make me worse off by some £50-£100. I barely make ends meet now - on the job I will not even be able to pay up all the bills! Is it really the case the the government is happy enough to let the citizens get by making £520 or am I missing something in those calcuations and/or lack some information?

 

The othe question, a bit unrelated. Is it possible to be fully exempted from water sewage and waste bill? I'm exempted from Council Ttax but need to pay reduced water sewage and waste, according to the Counil,

 

Thanks for reading,

k.

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For an income of £520 per month, you might well be entitled to Council Tax Reduction and some Housing Benefit if you rent your home.

 

Regarding the second question, it sounds like you might be in Scotland. Is that the case?

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Thanks for reply, Antone.

 

Yes, I live in Scotland. I do rent from a LL (I'm a joint tenant, the other person is a full-time student). I ran some online calculators and they show I'm not entitled to any benefits with this monthly pay rate. Should I go to the Council office and inquire? Will they be able to give me accurate numbers?

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Yes, I'd enquire direct with the council. I'm not an expert in HB/CTR but £520 per month seems very low for you to be entitled to nothing at all. Additionally, if the only other person in your house is a full time student, you might possibly be entitled to some sort of rebate on Council Tax.

 

Regarding the water part of your Council Tax bill, there isn't any way to get this reduced, sadly. Basically, that's because people in England receive a separate water bill and don't get any benefit to cover that, so in Scotland (where we don't receive water bills) CTR cannot cover that portion of Council Tax.

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The idea that all politicians lie is music to the ears of the most egregious liars.

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Regarding the water part of your Council Tax bill, there isn't any way to get this reduced, sadly. Basically, that's because people in England receive a separate water bill and don't get any benefit to cover that, so in Scotland (where we don't receive water bills) CTR cannot cover that portion of Council Tax.

 

South of the border, if surface water goes to a soakaway and not in to the public sewer, we can claim a small rebate.

Surface water is rainfall on your roof, drive way, and other hard surfaces - As long as this does not run in to a sewer or on to the road, you should be able to claim the charge back - For Scotland, I think it is around £60 per year depending on property type/size.

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Am I right in saying that even with a part time job you are still in the clutches of DWP and have to look for more hours/full time employment?

 

Not yet, generally. That is the proposal with Univeral Credit, though.

PLEASE HELP US TO KEEP THIS SITE RUNNING. EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

The idea that all politicians lie is music to the ears of the most egregious liars.

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South of the border, if surface water goes to a soakaway and not in to the public sewer, we can claim a small rebate.

Surface water is rainfall on your roof, drive way, and other hard surfaces - As long as this does not run in to a sewer or on to the road, you should be able to claim the charge back - For Scotland, I think it is around £60 per year depending on property type/size.

 

I did not know that, thanks.

PLEASE HELP US TO KEEP THIS SITE RUNNING. EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 

The idea that all politicians lie is music to the ears of the most egregious liars.

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