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    • It sounds as if they need better algorithms or another way to check. DWP algorithm wrongly flags 200,000 people for possible fraud and error | Housing benefit | The Guardian WWW.THEGUARDIAN.COM Exclusive: Two-thirds of housing benefit claims marked as high risk in last three years were legitimate, figures show  
    • I'm afraid that both yourself and we will need to see the claim form as a basic minimum. As this person has issued proceedings, we can't go any further at all without understanding the detail of what they are claiming on the basis of the claim. When you receive a claim form then you might normally respond within 14 days either with a defence or an acknowledgement of service. If you don't respond with either of these then the claimant can go ahead and obtain a judgement against you in default and that then becomes a bit tricky and also a bit expensive to overturn – called "a set-aside" If you don't file a defence but you supply an acknowledgement, then you get a further 14 days so up to 28 days to file a defence. I understand that you have had difficulties accessing the claim form. I'm afraid I don't know why that is not sure how much help we can give you on that. You're going to have to do this is a matter of urgency whatever the runs are rights of your position are. Once we understand the claim form, then we can advise you as to the next step and also we can put the claim in the context of your own story and decide how best to defend. I'm at a bit of the lost to give any more constructive advice at this point. Access to the claim form is essential. You could telephone the County Court business centre which I think is in Northampton. They have a helpline and maybe they can give you some solutions – but in the meantime, why can't you access the password reset? Have you checked your spam folder?
    • Thanks very much BankFodder, your help is invaluable and I will read through it more carefully this evening.  At this time I am not aware of any information I have left out. And thanks to jk2054, I realised after sending it about the third party rights, you are absolutely correct and I will proceed as standard BOC claim. I'll come back with any questions once I've had a thorough re-read and so I hope to get the letter emailed and posted early this week so I can start the 14 day clock. Thanks again, M
    • The original LOC is wrong. You are nothing to do with third party rights.   you placed the order on EVRi's website so there is no third party rights in it, its a standard BOC claim
    • nike pre provide the labels arguably here the easiest target is nike because they will give in very easily.  
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
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      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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0800 repair company - DREADFUL!!

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Cata GCLED60 Chimney Hood Repair- they expect us to remove the cooker hood ( at our cost ) prior to completing a repair!!


We purchased the above chimney hood from B&Q for our new kitchen in January 2013.It was installed in mid February 2013. The lights on the hood suddenly stopped working at the end of January; less than 1yr from installation. We contacted the customer service number as listed in the Cata product manual, and were provided with a date of February 6th for an engineer to attend.


My husband took time off work for this appointment ( I am self employed and unable to take time off ). The engineer informed my husband that the control board had to be replaced. He stated this would be ordered and available within 5 days.

After 10 days we had heard nothing from the ISDAL number. We contacted them and were told the part was 'just in' and they would contact the engineering dept to arrange an appointment with us to come to fit it. We did not receive a call, and so, yet again, we made contact.


A further appointment was made for February 31st between 1500-1800hrs. Yet again, my husband took time off work to ensure someone was in. The appointment date was not one of our choosing but we weren't given a choice of dates. The engineer failed to arrive. I contacted the company again at approximately 1900hrs to be told “the engineers have all gone there is nothing I can do until Monday". The representative asked if there had been somewhere for the engineer to park, had someone been at home, which we assured her was the case for both questions , & she promised she would personally return my call Monday afternoon with an update. Needless to say, she did not.


We made contact again on Monday March 3rd to complain. We were told that the engineer had failed to attend, (it was so reassuring to know we weren't lying!) and that he had logged the reason as 'heavy traffic prevented him from making the appointment'. It was a Friday afternoon, so you shall have to understand my cynicism that that had more to do with his failure to attend, than any traffic problem. We asked why we had not been contacted and informed of this on the day, and were told that “we just wait for the customer to get in contact again"..... I was flabbergasted at such poor customer service.


We made a further appointment date for Wednesday 5th March. Again, my husband took time off work. Someone was to arrive between 1500-1700hrs. The same engineer as the previous visit arrived. When he tried to install the control board he told my husband he could not continue with the repair as some other element within the unit was completely burnt out, and that we would need a new unit. He assured my husband he would file a report straight away, and that we would receive a call the following day to re arrange a further visit.


On Thursday March 6th, no one made contact with us, so yet again, we contacted the company. We were given a different number to contact and speak with 0800 repairs direct. Once we did get hold of them, the report had not been filed, so we had to wait & recontact the company again.


The 0800 repair company, as of Thursday 6th March had refused to re attend to repair the unit until we get 'someone in to remove the cooker hood from the wall prior to arranging someone to attend and complete a repair'. I am flabbergasted at this. There is clearly nothing in the manufacturer's guarantee which states this to be the case prior to any repair!! The engineer had informed my husband that the unit needed to be replaced not repaired!! Apparently he has written something completely different on the report according to 0800 repairs. I have never heard such utter rubbish & nonsense.


When I made it clear that none of the documentation stated anything about the customer having to remove a hood, and that it was a preposterous situation to ask us to remove an electrical item from a wall I was told “we are not the manufacturer's of the product and you have to remove it and pay for it to be so” & that “under their company's terms & conditions I, the customer have to get someone in to remove it," , & I assume re install once fixed. When I read out the manufacturer's guarantee the operative still insisted it was not their remit to remove the hood prior to repair, and therefore, not adhere to the manufacturer’s guarantee. I was told to speak with Cata if I had a problem.


When I queried all of this, I was eventually, at my insistence, transferred to someone supposedly more senior. She also reiterated the same, and stated " I was not going to get what I wanted, and that if I was not prepared to pay someone else to come in and take the hood down, she would close down the repair".


I assume the manufacturers l have contracted the work out to this company & also assume they are supposed to work within the guarantee Cata provide. I find the level of unprofessionalism from within all areas of this company, quite shocking to say the least. Never have I heard of anything like this regarding a repair to an electrical item.


I contacted Chiswick B&Q to have this product removed and returned but to date,I have not had my call returned despite leaving my contact details with the operator in B&Q.


I have now written to 0800 repairs logging a formal complaint.This letter also contained reference to trading standards, and their breaches of their own Code of Conduct (thank you to whoever posted that info on another thread on here!!) I have already made contact with Cata ( Friday 7th March via email at 0200hrs regarding my position.They were copied into the same letter as was sent to both 0800 repairs,and Pacifica, who own 0800 repairs. Interestingly, I have had an email from Cata this evening asking for my details and a contact number to discuss further with both myself and 0800 repairs. Another complaint letter is being sent to B&Q. I wrote the letter of complaint to the CEO of 0800 repairs, a Mr Paul Feek. Today, Friday 7th March I received two phone calls from the previously mute 0800 repairs to inform me that they had " read my complaint and having talked to the engineer they are able to repair our hood without us removing it from the wall, and because of this engineers poor service they will not be paying him, and our repair will be passed to one of their specifically trained engineers"... so who attended our house on two previous occasions, if he was not a trained engineer!! The company still insist that under their terms and conditions it would be our responsibility to remove the cooker hood from the wall, but this would invalidate our guarantee!!?? I have found forums re this company with many many complaints not dissimilar to my own.Please be advised never to use this company, and i would also be grateful if anyone else has successfully had an appliance repaired after complaining. This company have stated they will attend our home on Thursday 13th March to repair our hood...I am not entirely sure this will be the case. The customer service has been appalling,but more worryingly, the insistence that we the customer have to remove the cooker hood from the wall is ludicrous and dangerous. My feeling is this is being done to ensure that any guarantee is invalidated,and therefore no repair/replacement will be carried out by 0800 repairs. Or am I just cynical

I have attached the letter sent to all relevant parties for your perusal and comments. Many thanks.

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