Help With Ebay Plzzzzzz

[viper911]

Another Ebay problem lol

 

Trying to keep as brief as possible, sold an item to a guy, it arrived broken, he sent it back str8 away, didnt arrive back, tracking reference says delivery not completed, ebay know delivery not completed per live chat I had, ebay refunded the buyer and now they are chasing me for reimbursement fees.

 

My card was damaged and I got a new one, so they couldnt take it auto thank god.

 

In Ebays T&C's, they state that once the item is returned then they would reimburse the buyer. However they reimbursed him before knowing it was returned.

 

Its only £36.56 but its the principle.

 

Numerous emails in dont even get a response.

 

Live chat wont help they tell me to call in.

 

I called in and got a foreign lass who needed me to repeat everything I said. And basically said to contact the buyer. Personally though its not my responsibility to do this. And I have ebay rep on live chat admitting this too.

 

I really want to sue them for harassment as now I have debt collectors chasing me.

 

If I received the item back then fair enough, but I havent, so why should I pay??

 

If they would respond to emails then maybe I could get into a dialogue with them, or even speak to an "english" operator who understands the f***n language

 

Any ideas on next move?

[citizenB]

If the item was returned via Recorded or Special delivery, and then not actually received then you should be able to reclaim from Royal Mail ?

[viper911]

It was sent via Parcelforce however they dont refund on this category of goods apparently. I have emailed them just now to check on progress (thats a joke lol) and will see what they say.

 

I understand what your saying though, not claiming on the damage but the undeliverability.

 

The only thing though is that the tracking number looks like its been re used by Parcelforce because it shows activity today.

[Mr.P]

If the item was returned via Recorded or Special delivery, and then not actually received then you should be able to reclaim from Royal Mail ?

 

Only the sender can claim compensation, not the recipient.

 

As it is the "other guy" returning the goods to the OP, the "other guy" would be responsible for making the claim against Royal Mail, Parcelforce, or who ever the carrier is.