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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Housed feel depressed


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  • 2 weeks later...
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I'm afraid that's what they do :(

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  • 4 weeks later...

No contact by my mortgage lender until my husband sent them an email 3 weeks after we were evicted.

 

My husband asked them when it would be put up for sale but they said when they want to.

 

Can they be like this?

 

No letters from them now about arrears or statement of accounts.

 

On the email they said they'd been phoning the tel no of the property!

 

Which is finished with

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Glad you now have light at the end of the tunnel.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

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If you want advice on your thread please PM me a link to your thread

The bailiff: A 12th Century solution re-branded as Enforcement Agents for the 21st Century to seize and sell debtors goods as before Oh so Dickensian!

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  • 1 month later...

I've just found out my property has been sold subject to contract but does the estate agent have to place a 7 day notice now?or is this placed 7 days before the contract is signed?it has gone for £5.000 less than their valuation could of gone for at least £10.000 more.This will leave me with about £15.000 shortfall on the secured loans.They did ask for a money judgement order in court.As I have and my husband unsecured debt and have arrangements in place will we have to pay them more than the others.My family is still homeless since beg of nov the property allocated to us is not ready yet.I'm fortunate that my father has let the 6 of us stay at his house.My local council wanted £250.00,per week for us all in temp housing.Will my mortgage lender notify me of the sale and monies paid out.

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lolly, I have moved your thread to the repossession forums - you do not need to do anything, it is purely administrative. However, it will now be more noticeable to those who will be able to help you :)

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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Once you get a letter from them telling you how much they think you owe.

... you should write back asking for details of how the property was marketed and sold

as they are supposed to keep your best interests foremost in conducting the sale.

 

I can give you a letter for that when the times comes.

 

As for the money judgement,

you can ask the court to take into account your circumstances by way of

an income and expenditure sheet and agree a payment you can afford.

 

However, we need to ascertain exactly how much they think you owe and what you actually owe first.

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Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

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My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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The property had a 7 day notice of £185.000

now a new notice of £181.000

this might leave approx £7.000 debt but

 

I have unsecure debt and my husband has the majority

and we have arrangements of £1.00 per month to the debt collectors

 

.I've just signed for my housing association house this week.

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After 4 long years of battling with my mortgage lender

 

I'm rehoused with my Family.

 

It's a big end terraced house with a Housing Association but I've been so positive for everyone including my husband over the past 4 years.

 

That I'm just not getting the house I've moved into.

 

I've had this overwhelming feeling of gloom and just want to cry.

 

When I was unpacking things from my repossessed house it just felt like a death.

 

My children seem happy they all have their own rooms.

 

The past 4 years have been compounded at the start with myself having septic shock in hospital and didn't recover until 4 months later,

 

My son and his wife losing their Baby Boy halfway through the pregnancy my mother's incurable cancer

appearing in her brain she died sept 2010.

 

My husband suffering mental health issues.

 

Issues with my mortgage lender which only came to light when pushed to answer which have given them an unfair advantage.

 

Complaints about them to the FSA FOS only one upheld about arrears charges letters fees.

 

Now my repossessed house is up for sale below the market value 2 public notices of even lower offers which haven't come off.

 

The mortgage lender has now changed the mortgage payments due to include the arrears

so the money coming back off the arrears fees will be taken and not seen.

I know some people will be in the same position as me and think how can anyone feel like this.

 

I researched so much about my mortgage lenders actions in the beginning had support of local MP Local Council Housing Dept.

 

I haven't sat back on any of it even when I became homeless I was phoning the housing dept of my local council up to 3 times a week had interviews etc.

 

I'm self employed but a serious downturn in business hasn't helped to of looked for a job

with all the stress I don't think that I could of kept one as my husband has some really bad days with his Mental Health issues.

 

I know if I was offered my repossessed house back I'd walk right back into it.

 

I'm back in an area I grew up in went to school and all the other things that happened in my life.

I feel like all my positive thoughts have just gone overnight.

 

I've stayed so positive until I walked into this house but just not feeling any good vibes about it.

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Loss takes many roads and it does seem you have had much to contend with. The death of your mother is cruel. Your repossessed house is like a death as well as it was taken from you, but you are strong. What is the nature of your husbands condition. I try, in times of struggle to find time to sit quite and just clear out all thoughts that are not helpful and replace them with nice thoughts, like a sun setting, or a picture of a favourite place. I don't know you, but if you need to cry, in those quite moments, you should do so knowing that people do care. I wish you well..

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You certainly have had more than your fair share of misery over the past few years - I would say you have earned the right to have a good weep.

 

However, I would suggest you speak to your GP - they can refer you to a counsellor who will let you talk through your situation in complete confidence. Sometimes it is good to share how you feel with a complete stranger.

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I am not quite sure of what your mortgage lender is doing - so will try and find someone who might be able to advise on that for you :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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My daughter is feeling the same she is 18 still at college.

 

My Husband has panic attacks anxiety but this has been his problem for over 20years.

 

As I nursed him back from a nervous breakdown.

 

The house I'm in is one someone in my position would love to have but I'm just not feeling like it's home.

 

I lived in my house for exactly 25 years a council house then I bought it 10 yrs ago.I've since heard from my son ringing up the estate agent that an offer of 182.000 has been accepted but I've only seen a public notice for 185.000 and another for 181.000 but no more notices in the local free advertiser, the area is one where I went to school but not the best now and I think that also is another factor.

 

I discussed it with my daughter and I reckon we'll only be here a year then I'll go on home swapper.

 

I was staying at my father's house the other side of this area which is better until I was rehoused.I'm walking around wondering why it's come to all this it feels like a dream.

 

My house was put through the GMRS but the house was well over the capped amount the mortgage lender just used it as a forebearance tool looks like they are helping but in the end they weren't.

 

Thanks for all the replies it does help to know that people care.

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The mortgage lender has now changed the mortgage payments due to include the arrears so the money coming back off the arrears fees will be taken and not seen. I know some people will be in the same position as me and think how can anyone feel like this.

 

 

 

Hi Lolly, I'm not sure what you mean by this - if the house is repossessed you won't be making any payments. When lenders charge arrears/legal fees they are added to the outstanding mortgage, if they are refunded they are then deducted from the outstanding mortgage and do not clear the arrears. i.e. if your mortgage is £100,000 and you have £3,000 arrears charges added the outstanding mortgage is then £103,000 - if your arrears are £2,000 then the outstanding amount is £105,000. When the lender refunds the arrears charges of £3,000 the outstanding mortgage reduces to £102,000 so the arrears of £2,000 are still owed.

 

 

If you are on an interest only mortgage then you will pay increased monthly payments if the outstanding balance is higher than the amount you originally borrowed. If you are making payments on a £100,000 mortgage at say £500 per month, then arrears charges and missed payments are added, the monthly payment could increase to, say, £525 as the interest is calculated on the outstanding balance. (these figures are for example only).

Help us to keep on helping

Please consider making a donation, however small, if you have benefited from advice on the forums

 

 

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My advice is based on my opinion and experience only. It is not to be taken as legal advice - if you are unsure you should seek professional help.

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Thanks what I meant was that the Mortgage lender has to take the fee charges off the outstanding balance but they then went and recalculated the mortgage monthly payment to include the arrears doubling the mortgage repayments per month.As they are selling it under the market value this makes it a win situation for them as I complained of the valuation but their argument will be that the arrears are building up more so it has to be sold at any price.I know I won't get anything except about £10,000 of unsecured debt to add to some I have.It's just having spent so much time looking into everything for 4 years thinking deep and thinking how they would think and how to they make everything to their advantage.

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  • 5 weeks later...

My house has had 3 offers which have not gone through.Now I see yesterday that it's got on Zoopla and Rightmove STC on the estate agents site it states sale agreed.Does this mean that it's definitley sold or that my mortgage lender has agreed a sale and how long does it take to go through and can someone else come in with a better offer?

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I contacted my mortgage lender regarding the My House

 

they've come back and have informed me that they are accepting an offer of £172,000 they have marketed it at 190,000.

Houses where it is come up very rarely and go for £210,000 upwards.

 

I was informed by my daughter of 2 public notices back in Feb 2014 and I know there was an offer of £185k but they pulled out but

they are telling me that this offer was from 13th March and that they are ready to exchange contracts

I haven't seen a public notice of this offer.

 

I know the mortgage will be cleared but the secure loans won't be.

 

There will probably could be about £20k of shortfall or more after fees.

They had asked for a money judgement at the court hearings.

 

As my husband and I have unsecured debt does this have priority?over them.

 

We pay the unsecured £1.00 per month each.

 

We are rehoused but as we live on a minimum amount of money a week with 2 children

my rent is £140.00 a week after Housing benefit nothing off my council tax

plus energy bills food etc

 

can they take us back to court?

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