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key cutting problems


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last week my husband lost his one and only key so phoned mobile locksmith,they wanted 25 pounds to get the code and 40 pounds for the key.he paid 25 pounds by debit card they cut the key and he expected them to come round with it.but they are to busy and turns out they are 30 miles away but cover our location.so my husband paid 40 pounds on his debit card and they posted him the key,but it dosnt fit.theyhave told him the locks must have been changed but its a 2 owner car and hes spoke to the last owner and he never changed the locks.

hes also been told to file the key as it might be to sharp as the lock could be worn as its a 12 year old car but he dosnt feel confident doing that. the company don't seam to want to come out

so what can we do?

ask for a refund under the sale of goods act/distance selling regs?can we do a charge back on a debit card?

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It's very typical that a key will wear with the lock making a new key cut to the same original code not fit.all good locksmiths will tell you this.



Yep. Put a bit of gentle pressure on the way you would like the key to turn and then pull it almost out and thrust it back in. Keep doing until it turns.

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he came round at last with a new key still didn't fit,as a gesture of goodwill he opened the door for us but says there is nothing else he can do.

not happy and he wont give me a refund.

not sure what to do,he says the locks must have been changed so I have no comeback on him.

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Ask the franchise dealer of the car company for the code and see if it tallies with the code the locksmith used.

You will probably have to take your V5 and proofs of ownership and identity to show them.

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