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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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knowhow laptop cover


dstorey1987
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Good evening,

 

My father bought a laptop from pcworld which to your credit worked fantastic up till this point. He purchased it in 2010 or around then and sensibly took out laptop insurance, (knowhow).

 

He hasn't lapsed on a single payment and has never sent his laptop for repair until now. Before sending the laptop away, my father promptly explained the situation, that he is an IT tutor in college and uses it for marking.

 

All seemed well.

 

Originally on the phone he was told it would be 7 days or it would be replaced. Alas 7 days pass, no replacement, but a call to say they need additional parts.

 

This is promptly followed up with a phone call from his wife, whereby he was told they will only abide by the old contract and they have 28 days to replace it.

 

During this time, my mother has had to deal with a few members of staff and a manager or 2. She is disabled and does not need a member of management speaking rudely to her or being impolite.

 

She is then told the 28 days would be up on Saturday 1st March 2014, so she calls again after being left more messages saying more parts are required.

 

'No Mrs storey, it is Wednesday 5th March'. Again after being spoken to rudely.

 

She calls again today after being told they are waiting for more parts. And it would take it over the 28 day policy. She then requests the laptop is replaced using the vouchers after even more rude staff on the phone.

 

Then she is told not only does she have to wait till Wednesday but there will be an additional 72 hours wait after the 5th for the vouchers to come through via email? And it will be at the same value in which the laptop was bought.

 

Correct me if I'm wrong but 48 months of paying £10.00 a month is £480. She has already been told that the voucher certainly won't cover the original cost of the laptop, but I find it insane that they may well offer less than the money that has been paid over the years for the laptop cover.

 

May I ask, is this how a situation such as this is meant to be resolved? Given my father has gone without a laptop for 4 weeks where he can't mark from home and his disabled wife has been treated horribly by customer services for weeks?

 

This is not a direct rant at all, but an account of the situation as best described as possible.

 

Thanks,

Darren Storey

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Have any specific example of how the staff and managers were being rude. What was said?

 

It's normally a voucher to buy a laptop of the same specification as the one your dad currently has.

 

What was the nature of the fault, hardware failure or accidental damage?

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The technical team weren't the people dealing with her directly, it was customer services. I will give an accurate account and names where possible tomorrow when I can phone her.

 

The spec of the laptop is going to be an issue, as it was a windows 7 64bit laptop, tailored more to graphic design, none of which are currently being sold by pcworld, so a comparative laptop is not going to be found for him.

 

The nature of the fault is his AMD processor died, taking out the fan too.

 

The laptop wasn't cheap at the time. Over £600 paid.

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