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samsung fridge/freezer from currys faults **REFUNDED IN FULL**


mr55iah
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i purchased a samsung rsh1 american style fridge freezer from currys in jan 2010 £699

 

it stopped working over xmas in 2011

 

failed again in 2012

 

failed again in 2013

 

each time i had it repaired through samsung as curries refused,

 

the fault is a common occuring issue with these models

where they freeze up tripping out the fan unit and subsequently tripping the house consumer unit.

 

after its repair in 2013 it failed again a week later but

 

this time the compressor failed

 

i have a independent engineers report i have sent to knowhow

 

they have accepted it was a manufacturing issue

 

there offer is £335 which includes the refund for the report £48

 

would this be a reasonable offer,

 

could i appeal the decision??

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they are entitled to reduced their refund by a percentage for usage

 

I would expect your fridge

say from ebay 2nd hand

goes for less than that.

 

do some research and see what the fridge is worth today.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi mr55

 

It's a good result, there is nothing to stop you asking for more monies as compensation due to repeat failure of the product, see what they come back with.

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  • 1 month later...

finally sorted i got a £335 refund from currys who did not request the return of the fridge so i then contacted samsung who gave me £250 and collected the fridge. so £585 in total. ;-) RESULT

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hey great news

thread title updated.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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