Jump to content

You can now change your notification sounds by going to this link https://www.consumeractiongroup.co.uk/index.php?/&app=soundboard&module=soundboard&controller=managesounds

 

You can find a library of free notification sounds in several places on the Internet. Here's one which has a very large selection https://notificationsounds.com/notification-sounds

 

 

BankFodder BankFodder

 

BankFodder BankFodder


  • Tweets

  • Posts

    • Nationwide is facing mounting criticism from savers.This is a result of the cuts it has applied to savings rates in the wake of the Bank of England's decision to cut the Base Rate to 0.1 per cent. View the full article
    • As a former NHS manager in a mental health trust... I agree 100% with the actions recommended by stu007.  And I would make especially clear in your letter(s) of complaint that you are extremely concerned about the whereabouts of any confidential letter that was intended to be sent to you in the handwritten envelope.  (Indeed, the fact that a handwritten envelope addressed to you was used would suggest to me that they definitely had something to send you.  It also sounds a bit odd to me that the envelope was handwritten).   As well as complaining in writing to them, I'd contact the clinical team by 'phone first thing on Monday, explain what's happened and tell them to ensure that any confidential information about you that has been sent to a third party must be recovered immediately, and you want confirmation of that.  Well that's what I'd do - see if others think it a good idea or not.  If that had happened at my trust, heads would roll.   There's another poster on these boards called "think about it".  They're involved (I think) in GP practice management and may have some comments too about patient confidentiality.   Oh - I think I would include a photocopy of the handwritten envelope in my complaint to the trust and the ICO.   (I've got to ask - can you say what trust it is?  Don't say if you don't want to.)   EDIT:  And well done for contacting the other person to tell them what's happened.  You did the right thing
    • Hey, thank you very much again for your replies!   - We go to the branches and ask for business accounts, but as I give them my personal name they register them as sole trader accounts in their systems, regardless of my company name being on the agreement.  Suspended our services for high volume messaging -- that is not explicitly covered in terms and conditions Send us letters referencing wrong terms and conditions that we did not sign Terminate the contract and come with a random balance number. We argue unsuccessfully, but they don't follow up with the requested deadlock letter. Pass our account to Lowell in 2017 I pick the account back up when I notice it is affecting my credit file in 2020 I work on the case for about three weeks and file a complaint with CISAS I give Lowell my contract and they see it is my company's name on it so they pass it back to Vodafone Vodafone wants to settle my account quoting they should not charge me anything on the first place and they offer £250 as a compensation for distress. I mistakenly accept the offer because of confusing wording and thinking that the third party adjudicator was already involved in the case, although they would basically get involved on the later stage.  I make a complaint as per CISAS and try to reverse the settlement in the system and have third party adjudicator having a proper look into my case and hopefully reward me a much fairer compensation for all the damages.    I have made a SAR request with both Vodafone and Lowell so far, but still waiting for the Vodafone to send it.    I am now waiting for CISAS to respond, but because I am still upset how much damage this has caused me I am considering taking them to small claims court.  For that I am researching what are the acts I would have to reference in that case.   Obviously Consumer Rights Act 2015 and then Data Protection Act 2018 and perhaps some acts regarding entering into contractual agreements -- can you help with that maybe?        My main concern at the moment is to how to express claims well in a legal language, because £250 they offered feels just patronizing given that there has been everything clearly written in black and white, yet I have had to go though this damaging and humiliating experience. 
    • Cooling off periods do not apply to faulty items. The cooling off period relates to a distance purchase of an item which is of satisfactory quality. Where an item is faulty then it become subject to the rules under the Consumer Rights Act
    • I understand the cooling off period for online purchases, but this is a little different due to the item being collected/paid in person.    A used item was recently sold by auction on eBay. The seller inspected, paid with cash and collected the item in person.    The buyer is now claiming the item to be faulty.    If this transaction was completely remote and the item posted, I would absolutely expect the buyer to be entitled to a refund.    But as the transaction happened in person would the point of the money changing hands be when the contract is made? Therefore not giving the buyer any cooling off period?   I think this is the key information; Used item Paid in person Working when collected Private sale   Thanks!
  • Our picks

style="text-align:center;"> Please note that this topic has not had any new posts for the last 2286 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Using a letting agency I signed up for a new tenancy and picked keys up. But when I went to move in the entrance gates were padlocked. The agents have advised me that the business below the property is in dispute with the landlord and I can't move in!! They have offered me another property which has one less bedroom and not what I want. I've no idea what I'm meant to do they say they will give me my deposit and 1st months rent back but I've already give My current landlord notice, I've also made arrangements to transfer utilities over and now have to cancel them.

 

So I have a new tenancy agreement a bunch of keys and less money into pocket but no idea what my next step should be!!


First letter to halifax sent rec del 26/4

Data Protection Act letter to capital one sent rec del 26/4

Halifax 1st offer dated 5/5

Capital One ack Data Protection Act request rec 6/5

Request for repayment to Capital One 2/8

LBA sent 22/8

Court proceedings issued 13/10

Settled in Full 9/11

Donation made 14/11

Share this post


Link to post
Share on other sites
Using a letting agency I signed up for a new tenancy and picked keys up. But when I went to move in the entrance gates were padlocked. The agents have advised me that the business below the property is in dispute with the landlord and I can't move in!! They have offered me another property which has one less bedroom and not what I want. I've no idea what I'm meant to do they say they will give me my deposit and 1st months rent back but I've already give My current landlord notice, I've also made arrangements to transfer utilities over and now have to cancel them.

 

So I have a new tenancy agreement a bunch of keys and less money into pocket but no idea what my next step should be!!

 

From what you posted,sounds like the letting agency pulled a fast one on you, knew before hand about the dispute with the landlord and business below the property.

 

But all the LA where interested in was getting your money and signature on the dotted line ...........

 

See what other CAG user advise, but sounds like you could sue LA/LL for breach of contract ?


Please use the quote system, So everyone will know what your referring too, thank you ...

 

 

Share this post


Link to post
Share on other sites

Either ask current LL very nicely if you can stay for another month & explain problem

or accept new temp accom offered at zero rent to you, until new LL sorts out his dispute and you can take possession of the larger flat.

LL has defaulted on his Contract to supply for which you can claim cost of equiv accom and other related costs eg phone calls to re-arrange utilities and nec storage costs for around 2 weeks.

Do not sign AST for temp accom and get everything agreed in writing pref on LA letterhead,

 

 

Not many LLs, LAs or Ts understand the concept of there being an unwritten contract to supply / occupy before the AST starts.

but legally you are in a strong position, esp if the AST was due to commence the day on/after you were given the keys.

You must mitigate your losses by finding new property asap, compensation for temp alt accom (budget hotel etc) is normally allowed for max 14 days or at Judge's discretion.

  • Haha 1

Share this post


Link to post
Share on other sites

You probably need to take a view on how "legitimate" your agent and your landlord are as paying out money and then finding yourself unable to get it back because agency is effectively unsuable would be bad.

 

Is this a genuine agent signed up to a reputable ombudsman scheme, or a tiny company with no assets and potentially a bit dodgy.

 

Do you know who *your* landlord is? Is it the same as the landlord who has been locked out? The landlord can be chased for breaches of contract by the agent, but that is hard if agent wont tell you who landlord is, or if landlord is a company.

Share this post


Link to post
Share on other sites

Thank you for the replies, the lettings agency appears to be genuine established business they have three offices. They gave me the landlord phone number and email address and advised when I signed the ast that they just let and don't manage the property. The temp accom they offered just is not right for me, but told me rent was cheaper. I wanted to look at another property instead and they turned up without any keys so I couldn't look around what a joke!! Now I'm waiting for them to ring me with what's going on and have been waiting for 6 hours now.

 

Not sure what the next step will be, but I think I need to put a nicely worded letter together.


First letter to halifax sent rec del 26/4

Data Protection Act letter to capital one sent rec del 26/4

Halifax 1st offer dated 5/5

Capital One ack Data Protection Act request rec 6/5

Request for repayment to Capital One 2/8

LBA sent 22/8

Court proceedings issued 13/10

Settled in Full 9/11

Donation made 14/11

Share this post


Link to post
Share on other sites

You will be able to claim all your out of pocket expenses and for compensation for the disruption/distress.

Make a note and keep all receipts for any and all expenses in connection with this, even travel, phone calls etc.

Share this post


Link to post
Share on other sites

Can anyone help with how I word the letter? And what sort of compensation I should claim? Am I entitled to equiv of 2 months rent as I got no notice? Should I endeavour to contact the business tenant for a witness statement as to when the dispute started?

Regards Joan


First letter to halifax sent rec del 26/4

Data Protection Act letter to capital one sent rec del 26/4

Halifax 1st offer dated 5/5

Capital One ack Data Protection Act request rec 6/5

Request for repayment to Capital One 2/8

LBA sent 22/8

Court proceedings issued 13/10

Settled in Full 9/11

Donation made 14/11

Share this post


Link to post
Share on other sites

Just keep records for now, and all emails etc. until you are sorted and in a permanent place; then you can write to LL/agent for compensation, and you may possibly have to take them to court.

Keep all options open as they may well offer you some deal?

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...