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    • Hi everyone  We bought a car 14 days ago . From Chobham Central Garage using Blue Motor Finance( hire agreement).Straight away we noticed a problem- judder when the car accelerating between 1st and 2nd gear . We called an automatic gearboxes specialist and he said it’s possibly coming from the gearbox but he doesn’t do this kind of gearboxes .We informed Nathan ( who sold the car) and we was offered to fix the problem . We left the car with him and 2 days later he said that the transmission mount was changed and the car is tested and ready to go .  Unfortunately we realised that the problem is still there. So he offered us to attend the nearest garage and to find out exactly where problem is and they will cover the cost of repair.  So we done this and the specialist said he believes the problem comes from fault clutch in the gearbox but they also don’t do these gearboxes. At this point we decided to reject the car because of the serious problem about which we wasn’t aware before the purchase.  Nathan said , no problem we can do this and he transferred us to “his customer service “ Alex, who contacted us through  [email protected]  We informed the finance company for our decision and later on they said there will be investigation because the other side ( trader ) wants to repair the car instead . We contacted Citizen Advice and opened a case . Also we was advised to send a letter which said that we want to reject the car under Consumer Rights Act 2015 .  Of course Alex said that they are not agree. We contacted The Motor Ombudsman- they can’t help us as the company is not registered with them . Citizen Advice told us the we can send now Letter Before Action ( before take them to the court) .  They also said we have to deal with finance company, not the trader because we have hire agreement with them . And here we are … I don’t know what we need to do next . Any advice will be appreciated. 
    • you need to create your own topic prerma hit create in the top red banner
    • where are the other pages of their WS no 1+2 nor passed 11?   they say their bundle is +165 pages!! we dont need account statements no but everything else yes.
    • Hi everyone  We bought a car 14 days ago . From Chobham Central Garage using Blue Motor Finance( hire agreement).Straight away we noticed a problem- judder when the car accelerating between 1st and 2nd gear . We called an automatic gearboxes specialist and he said it’s possibly coming from the gearbox but he doesn’t do this kind of gearboxes .We informed Nathan ( who sold the car) and we was offered to fix the problem . We left the car with him and 2 days later he said that the transmission mount was changed and the car is tested and ready to go .  Unfortunately we realised that the problem is still there. So he offered us to attend the nearest garage and to find out exactly where problem is and they will cover the cost of repair.  So we done this and the specialist said he believes the problem comes from fault clutch in the gearbox but they also don’t do these gearboxes. At this point we decided to reject the car because of the serious problem about which we wasn’t aware before the purchase.  Nathan said , no problem we can do this and he transferred us to “his customer service “ Alex, who contacted us through  [email protected]  We informed the finance company for our decision and later on they said there will be investigation because the other side ( trader ) wants to repair the car instead . We contacted Citizen Advice and opened a case . Also we was advised to send a letter which said that we want to reject the car under Consumer Rights Act 2015 .  Of course Alex said that they are not agree. We contacted The Motor Ombudsman- they can’t help us as the company is not registered with them . Citizen Advice told us the we can send now Letter Before Action ( before take them to the court) .  They also said we have to deal with finance company, not the trader because we have hire agreement with them . And here we are … I don’t know what we need to do next . Any advice will be appreciated. 
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Help with Wonga communication please


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Hi the follwing is starting to stress me out and cause me huge and uneccesary worry. If someone could help out that would be great.

 

I entered into a repayment plan with wonga 2 months ago now. Method that I pay by bank transfer. I have made good on every payment.

 

HOWEVER, every month I get threatening emails from them saying that I haven't paid them and that from tonight they will attempt to take out £800 out of my account and add back interest.

 

Now when I phone them they are telling me that this is an automated response which has been issued because their systems are only set up to acknwoledge or not, repayments taken from plans where wonga takes the money and not vis versa. So because Wonga has not got the money from this method, computer says no, sends me a threatening email or two, then this ceases after two days which is how long they say it takes for the other method to get recognised on their system.

 

The options the manager gave me was to ignore it or I can stop all communications with them. But this would mean I wouldn't get notified if they didn't recieve a payment or anything else.

 

I said that they have certain collection rules to abide by, i.e. not to threaten people, especially thiose who are in financial hardship, in a repayment plan and paying it back.

 

And ignoring it, well I could do but I can never be 100% sure every month that payment has been recieved and that they won't try and take money out of my account (I have stopped CPAs already but they can probably find another way!)

 

What can I do about this?

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Floricita.

Just a suggestion,if it takes 2 days to get recognised by their system,would it be possible for you to make an earlier payment.

I had more or less the same problem as you are having last year.To rectify this,I made the payment several days earlier,when possible.I also took a photo of the payment slip,then sent Wonga a copy of the photo as an email attachment,with my name and account details.But even then,things came adrift,after sending me a email regarding non payment,an email would come the following day thanking me for the payment.

Even then,they could not find one of the payments,but that was eventually rectified.

 

Regards,John.

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My experiences with these types of companies are that they cannot be trusted in anway shape of form.

 

Anything which requires me to input my details I won't do.

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I'll just have to ride with it if they are not in the wrong about this. I have cancelled CPAs and DD so if they do do it I will have to get it reversed like I have done before. But that takes a while whilst in transit and is a pain

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IF the bank has allowed transactions to occur, you must get formal complaints in as they are in breach of regulation. The transactions shouldnt even be able to be started if the CPA's and DD's have been cancelled.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Of course the bank can block DD's. If they allow it, then simply invoke the DD guarantee for an immediate chargeback. If they couldnt cancel DD's or block them, then they would be closed down as it would be insanely easy to commit fraud/money laundering etc.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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