HFO services set up direct debit! who are they??

[staci]

I have just checked my online banking to find out a company called HFO services ltd have set up a direct debit on my account.

Anyone know who they are as I have never heard of them or no what this is for!

Thanks

[DonkeyB]

HFO Services and HFO Capital are very nasty debt buyers, associated with Turnbull Rutherford solicitors and Roxburghe, all of whom are having the consumer credit licences revoked right now.

 

Get on to your bank and cancel this at once.

 

Have you ever had dealings with any of the above companies?

[DonkeyB]

...if not, I would suggest an urgent complaint to the OFT about this (taken over tomorrow by the FCA). These loathsome companies are fighting their licence revocation, and the OFT would like any evidence, like this, of possible naughty practice.

[staci]

I have a direct debit set up with roxburge which i have pay once monthly. I have never heard of hfo and have never failed a payment with roxburge.

[staci]

I have cancelled the dd. Not sure how they can just do this though!

[DonkeyB]

I have cancelled the dd. Not sure how they can just do this though!

 

They can’t! Cancel it, and let them squeal – and complain to the FCA, asap.

[DonkeyB]

What’s the Roxburghe account about?

[dx100uk]

get onto your bank ASAP and use the Direct debit Guarantee

and revoke the DD.

 

they MUST cancel & return anything taken

[staci]

I have cancelled it and i honestly cant remember what the debt with roxburge is for!

How can i complain?

[DonkeyB]

Try this.

 

http://www.fca.org.uk/contact

[Ell-enn]

I think you should be writing to Roxburgh to ask what you are paying for

[DonkeyB]

I think you should be writing to Roxburgh to ask what you are paying for

 

Indeed – whatever it is you’re paying for, you are entitled by law to annual statements which should identify the debt. I’d cancel any payments to that as well until you’re sure you still owe anything – chances are they’re milking you.

[staci]

How do they have my bank details though? I know i probably sound silly but what do i write in the complaint?

[DonkeyB]

How do they have my bank details though? I know i probably sound silly but what do i write in the complaint?

 

They will have gotten them from Roxburghe. Part of the same group, but they have NO RIGHT to share your details.

 

In the complaint, just make clear that this has come out of nowhere, without warning or explanation, and that you have no relationship at all with this company and have not given them your details at all. But they are clearly trying to raid your bank account without permission.

[staci]

Ok thanks. I was totally shocked

[DonkeyB]

Well, this type of action is indicative of why their licences are being revoked – so please do get the complaint in.

[dx100uk]

if you have not beewn hgetting a monthly letter telling you what is

and when it is coming out

 

phone your bank up

invoke the DD guarantee

 

and you'll get ALL the payments back.

[staci]

They havent taken out anything as yet and have only recently set it up.

[dx100uk]

that's good

 

i'd be phoning your bank mind

 

and telling them not honour any dd/cpa to them

 

then put that in writing too them too

 

dx

[staci]

Yes i think i am going to do that! Its frightening to think if i hadnt of checked the would have taken money.

Does anyone know why they would do such a thing

[DonkeyB]

Yes i think i am going to do that! Its frightening to think if i hadnt of checked the would have taken money.

Does anyone know why they would do such a thing

 

Because they are very, very naughty indeed. Get the complaint in to the OFT.

 

You might also ask your bank for details of who/when the application for a DD was made, and make it clear that any request was totally unauthorised – ask to see any paperwork or request copies.

[staci]

Yes i think its totally unacceptable! God knows how much they were going to take.

[staci]

How do i log a complaint with them as there are so many links im unsure which path to take.

Thanks again for your help

[BRIGADIER2JCS]

OFT website.

[broken arrow]

http://www.legalfutures.co.uk/latest-news/solicitor-appeals-oft-sanction