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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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ESA Ends, any advice Please

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Last year I was changed from incapacity to ESA in the work related activity group. I had to see a lady at the Job centre

and she said that I won't need to be seen for 6 months because of my disability and could see how my Ankylosing spondylitis was effecting me, I have not been called into the jobcentre at all from that day. I was told that after 365 days I would be able just claim another benefit. I have since phoned the jobcentre for advice I was told that as my partner was working 10 hrs a week I could claim Income related benefit but told I may just get about £3.00 a week and really should have gone in the support group but its to late to do anything now. I had a medical last year and still get my mobility and low care payment. But use my Mobility for my car to go to my Hospital appointments.

I am really worried and it getting me down and not fare on my partner as we are really struggling they already take some her wages away from us because she works 10 hrs a week while I am on benefits.


Is there anyone that can give us any advice please

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Bit puzzled by the '...... already take some of her wages away from us ......' Why? Your contributions flavoured employment n support shouldn't affect your partner's earnings, or vice versa.


Unless your award's partially income flavoured cos you were previously on income support. If so, at the end of three hundred and sixty five days most of your contributions flavoured award will be replaced by an income flavoured one.


Either way when your circumstances change, as a couple you'll be entitled to £142 ish per week in addition to your disability living. £20 per week of your partner's earnings will be disregarded. Anything over and above £20 will be offset against income related entitlement. Entitlement will be less if you and your partner have savings in excess of £6,000.


Absolute time limit to appeal a pre 28 October 13 decision is thirteen months but you'd need bereavement or serious illness as the reason for delay.


If you believe your condition's deteriorated since your conversion award you can ask Jobcentreplus to reassess your capability for work related activity, but currently it's taking forever for reassessments.

Best wishes, Margaret.

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