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    • if you wish to put up everything like    your defence claimants WS defendants WS   then im sure those here now and future victims will find it of value   if you read upload carefully you'll see its best to upload each as a separate multipage PDF but ofcourse you'll have to redact each page as a jpg picture 1st before merging each to the relevant multipage pdf .   dx  
    • Thanks I’m happy to put something back ! I didn’t have the courage of my convictions to counter claim even though I was really quite proud of the thoroughness of my court bundle ! i really wanted the opportunity to get into the detail with the judge and felt quite cheated when it ended, but of course I realised that they had just moved on to their next victim  will watch this space 👍  
    • I have created your own topic for this as its import to have it own one but placed a link on the thread you posted on.   you should never counterclaim that exposes you to further cost and rarely succeeds esp if they disc' the claim always best to state in a sep letter you will be seeking costs esp loss of days wages at £90 which most judges allow.   as for an sar, its p'haps always better to issue a cpr 31:14 too or in replacement of, an sar.   well done on your important win
    • My wife has directed me to post on this thread as I have just successfully won against these charlatans   My hearing date was all set at my local court for 31st October 2019 all defence papers were filed and served and frankly I was really looking forward to it! This morning I received a letter from BW legal stating in a one line response that I was to take this letter as a notice of discontinuance whereby the claimant KBT (armtrac) discontinues all of the claim. I am beyond disappointed that I didn’t get my chance to see these idiots across a desk! And that’s it I don’t appear to be able to take this further? I now realise I should of had the courage of my convictions and faith in the advice of others to issue a counterclaim! What I have now in my possession is a file of information which would be Gold-dust to the next person in my position! I feel like I would be able to get some sort of closure if I could pass some of this wisdom on but there are many posters here already and every case is different in its own way The key points in my defence were as follows and useful to anyone ‘caught’ at Sandy Acres. Keep the original parking ticket you purchased and send a copy to KBT with a covering letter ASAP do not identify the driver at any stage of the process!!!!  The blue sign uses the word penalty which is contrary to the IPC codes of practice  The red and white sign has a café open sign in front of it  which obscures it from the drivers view both available to download via Google maps Check the date you receive NTK mine was 71 days Do an SAR and you will get back the pictures of the alleged offence in my case they were of such poor quality you could not tell which way up the ticket was in the photo and in no image they held was there a picture showing the ticket and the vehicle numberplate. They offered no other evidence. Pretty soon you will see the money is being sought escalate until they no longer match the figure on the NTK even if it is sent within 56 days When you see a breakdown of costs for the money being sought it will ultimately include legal costs, typically £60 that the solicitor knows cannot be recovered in Small Claims Court. Personally I am now considering reporting BW legal to the law society or solicitors ombudsman for being party to a process which is fundamentally dishonest, an abuse of process, and a complete waste of court resources?   i am happy to help anyone who needs assistance but rest assured that their case against you relies on you caving in and paying, they have no plan B but will try and make you doubt your ability to defend yourself.   Dont worry about small claims Court, it isn’t crown court, just an office with 3 desks and certainly less stressful than a job interview or meeting with the bank and less at stake.   I got to one week from my court date and they gave up!
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ajbrun

Falsely Advertised Discounting?

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Hi there,

 

I'm about to book a holiday with a company I have used many times before, and this is in fact my fourth trip with them. I do like this company, so don't wish to appear to be putting them in a bad light. Nevertheless, I believe they are not honouring their discounting system. I will explain the situation below - I am simply asking to know what my discount for the trip should be and why.

 

As I've mentioned, this is my fourth trip, and as such, I qualify for a customer loyalty discount (see the info below).

As a way of saying thank you, every time you book again with us we'll reward you. If you're a family we'll give you 5% off when you book again and another 5% off if you book six months early. If you're one of our adult (worldwide) customers we'll give you the following:

 

  • 2nd trip £50 outdoor kit & clothing voucher per person if you book within 12 months of returning from your first (£25pp if the booking is under £1,100).
  • 3rd trip £50pp off your trip (£25pp if the booking is under £1,100)
  • 4th trip £100pp off your trip.

 

There will be two people being booked together on this trip with myself making the actual booking:

  • Me (fourth time booking)
  • My girlfriend (first time booking)

 

My question is, how much discount off the total cost of the trip should there be in this scenario? Please consider your thoughts before reading mine below - I will post mine as an additional post for impartiality.

 

Many thanks, Adrian

Edited by ajbrun

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My stance:

Since it says "pp", presumed to be short hand for "per person", I read the discounting rule to be "for your fourth trip, you will receive £100 discount per person off the total cost of the booking". I therefore expect £200 discount.

 

Their stance:

That since I could book with 18 of my friends, each giving them £100 discount that would be ridiculous and that the loyalty scheme was set up to reward repeat customers and not anyone else.

 

My response:

Whilst I understand who the scheme was intended for and the bad business case of honouring it for potentially so many people, it does say "pp" (per person). They're making an assumption that it will be used with their viewpoint in mind, whereas I'm attempting to read it literally.

 

So, my generally question is, which stance is officially correct and what should the total discount really be?

Edited by ajbrun

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To play with the vagueness of the statement... 5%, assuming you haven't booked 6 months early? - this is based on the fact you and your girlfriend could be classed a family unit?!

Edited by griffzilla
Missed first words!

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Interestingly, the line...

 

2nd trip £50 outdoor kit & clothing voucher per person if you book within 12 months of returning from your first (£25pp if the booking is under £1,100).

 

mentions that PP is per person

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