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    • Yep, I read that and thought about trying to find out what the consideration and grace period is at Riverside but not sure I can. I know they say "You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is"  but I doubt they would disclose it to the public, maybe I should have asked in my CPR 31.14 letter? Yes, I think I can get rid of 5 minutes. I am also going to include a point about BPA CoP: 13.2 The reference to a consideration period in 13.1 shall not apply where a parking event takes place. I think that is Deception .... They giveth with one hand and taketh away with the other!
    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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Anna v Barclays


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Hi all, am hoping that this will help me keep track of what i'm doing. Hoping being the operative!!

 

I worked out my charges, sent the letter to present charges, received one saying they are looking into it and today received a letter saying that as a gesture of goodwill they will give me half....haven't sent LBA, what do I do now?

 

Any suggestions........

thanks

Anna

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Guest ian cognito

Send the LBA but amend it to say you are willing to accept their offer as part settlment but will be persuing them for the remainder through the courts.

 

God luck

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Thank you, have ammended LBA letter to add that i'm declining their offer. Many, many thanks.

Have decided now to tackle Smile, Egg, Marbles and Mint. Must be MAD......

are credit cards handled in the same way as Bank Accounts?

Cheers

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Guest ian cognito

You only have to send them recorded delivery which is £1 as oppose to guaranteed delivery which is about £8!, worth doing i think because it seems a few banks haven't received letters sent without(?) but if they have to sign for it, they can;t say it wasn't received.

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  • 2 weeks later...

Hi All,

have now received letter saying ' should I now wish to accpet offer, sign and return blah, blah. However, if I do not wish to accept the offer and you now intend to start legal proceedings it would appear we are unable to reach an amicable resolution'.

 

What do I do now?

Also, they are still adding charges to my bank account as we speak (£30 a go), what do I do about those??

 

Many thanks in advance

Anna

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Guest ian cognito

You can continue to add current charges to your claim to the point where you file it.

 

Go for it!!

 

Good luck

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Guest ian cognito

If the last letter you sent them was the amended LBA referred to earlier in this thread, then the next step is court, either N1 or MCOL.

 

Have a read of the FAQ's, step by step instructions, steps 5/6

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  • 2 weeks later...

I have just submitted my MCOL and have a horrible feeling that the text I added may not be right.....also I think I put the wrong daily rate in?? Can anyone advice ASAP. And can I change this once I have submitted it??

Many thanks in advance

Text below

 

 

1. The Claimant has an account 4xxxxxxxxx with the Defendant, opened 13 November 1992 2. Since 24/11/00 the Defendant debited charges and interest in respect of purported breaches of contract. 3. Defendant is aware of all details as a list of charges has already been supplied. Another copy will be sent. 4. Claimant contends: (a) The charges exceed the Defendant's losses caused by the breaches; (b) The Term permitting the Defendant to levy such charges is unenforceable under the Unfair Terms in Consumer Contracts Regulations 1999, Unfair Contract Terms Act 1977 and at Common Law. 5. Claimant claims: (a) return of the amounts debited of £1770.00; (b) Interest per S.69 County Courts Act 1984 of 8% - £435.17 continuing at 8% until judgment or settlement at a daily rate of £0.21; 6. Alternatively, if the charges are a fee for a service, then they must be reasonable under S.15 of the Supply of Goods and Services Act 1982. 7. Costs allowed by the Court.

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I have just submitted my MCOL and have a horrible feeling that the text I added may not be right.....also I think I put the wrong daily rate in?? Can anyone advice ASAP. And can I change this once I have submitted it??

Many thanks in advance

Text below

 

 

1. The Claimant has an account 4xxxxxxxxx with the Defendant, opened 13 November 1992 2. Since 24/11/00 the Defendant debited charges and interest in respect of purported breaches of contract. 3. Defendant is aware of all details as a list of charges has already been supplied. Another copy will be sent. 4. Claimant contends: (a) The charges exceed the Defendant's losses caused by the breaches; (b) The Term permitting the Defendant to levy such charges is unenforceable under the Unfair Terms in Consumer Contracts Regulations 1999, Unfair Contract Terms Act 1977 and at Common Law. 5. Claimant claims: (a) return of the amounts debited of £1770.00; (b) Interest per S.69 County Courts Act 1984 of 8% - £435.17 continuing at 8% until judgment or settlement at a daily rate of £0.21; 6. Alternatively, if the charges are a fee for a service, then they must be reasonable under S.15 of the Supply of Goods and Services Act 1982. 7. Costs allowed by the Court.

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Thanks for replyinng so quickly, well I read somewhere that I shouldn't include

 

(b) Interest per S.69 County Courts Act 1984 of 8% - £xxx [enter interest total at date of claim] continuing at 8% until judgment or settlement at a daily rate of £0.xx;

 

which I added!

 

Then I read that I should calculate the daily rate (total x 0.00022) or similar. I didn't I just did 0.21 as per example text that I used.

 

Thanks in advance for your guidance

Anna

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  • 3 weeks later...

Well, thanks for you help. I submitted it and today have received 'Notice that Acknowledgement of Service' has been filed.

Apparaantly they have 28 days to file a defence.

The Legel Exec is Adrian Ruffhead.

 

Do I just sit tight now?

Thanks

Anna

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Guest ian cognito

Don't know why you've been told not to add the 8% as this is correct at this stage there is no mention of you having claimed contractual interest.

 

The daily rate is your total amount x 0.00022 which I think is 38p daily?

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  • 2 months later...

Thanks all for your help so far, it's all progressing to court now...joy!

 

But I just wanted to ask, as advised earlier in this thread I got a certificate of posting for 6 other SAR's that I sent. I have only received 1 back from Marbles and one from Smile, the rest NOTHING!! What should I do now?

Many thanks in advance

Anna

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If the forty days has passed send this, they failed to respond within the forty days when i claimed, i sent this letter and the statements arrived in 3 days.

 

Section 7 – Data Protection Act 1998

 

Dear Sir/Madam

 

Account: xxxxxxxx

 

You have failed to comply with my Data Protection Act Subject Access Request dated (Insert Date).

 

If you do not comply within the next 7 days I shall seek a Court order obliging you to do so together with damages at the discretion of the Court and without any further notice.

 

 

Yours faithfully

 

 

 

 

 

[name]

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