Ok Second hand pushchair issue

[labrat]

Quick Question

 

Wife brought a second hand "as new" pushchair around october last year this model and design was only released around a few months before that

 

fast forward to december and its stopped folding, the button jams on one side meaning that it cant be folded or unfolded and when it does fold out it doesnt lock into position, obviously dangerous to the child thats in it

 

now ussually with a second hand product i would throw my hands up and admit defeat however being mechanicly minded i decided to try and mend it - except i couldnt its riveted togeather

 

decided to look into the problem and found hundreds of stories online having problems with not just this frame but the previous iteration before that as well.

 

now this is where im trying to push it, i can prove its a manufacturing defect..

 

having had a good look at it there is only two screws holding this in place, one of these is missing, having manovered the pushchair around a little you can see the screw actually inside the body of the button press.

 

before i found this out quinny would respond only with "although the pushchair comes with a two year warrenty this doesnt pass if its sold on its £40 + parts", as soon as i mentioned manufacturing issue and provided pictoral evidence theyve stopped responding entirely

 

now im not sure what to do

 

the frame number proves its still under its two year warrenty... (and that its made in china)

Ceo email wont even respond

Customer services have stopped replying

 

im tempted to just set up a facebook page called "Quinnys shoddy products" as i know the fact it would show up anytime someone searched quinny might kick some action from them

 

any other ideas, normally i wouldnt worry but its around £150 worth of pushchair

 

 

Image showing missing screw

 

 

 

image showing pushchair tilted at angle, showing screw through hole

[raydetinu]

report defect to trading standards? If as you say, a manufacturing fault; and have evidence of many others.

could it be the result of misuse? ( by previous owner )?

not sure if this would help you, as you were not the original purchaser though.

[labrat]

I doubt it was miss use when we got it it was still in box as unwanted gift

 

I've Checked and even when folding or unfolding these screws don't move it must simply be not tight enough

[Kraken1]

I vaguely remember something about manufacturers' guarantees circumventing privity of contract rules to make them enforceable in contract against the manufacturer. Will need to google to seem if my recollections are correct...

[Kraken1]

ok, so it is reg 15 of the following: http://www.legislation.gov.uk/uksi/2002/3045/pdfs/uksi_20023045_en.pdf

 

Not sure whether this means that the guarantee survives a sale of the goods though. It may do, but the reg isn't entirely clear on this point. You may need to do a bit of further research. As it says 'otherwise supplied' I'm leaning towards the suggestion that a guarantee does survive a subsequent sale.