Jump to content


  • Tweets

  • Posts

    • The summary is that I collected my van after it was towed, drove it 20 metres and saw a panel come loose, I went inside to report it and immediately emailed them, they have since refused the claim as I had already collected the vehicle.   The story:   - Van towed - Van collected, signed out 12:00 - Van appeared visually to have no new damage, was not allowed to drive it until paperwork signed - Upon driving it a plastic exterior panel came loose (this appears to be from when it was craned onto of truck) - I stopped the vehicle 12:03 and walked into their office to report damage - I emailed photos to head office 12:08 - NSL initially claimed they examined photos and damage was pre-existing - I requested CCTV footage of my visit under Data Protection Act. I provided them a copy of my ID, photo, description of clothing as well as letting them know I was the only member of public/customer on-site for the duration of my visit - CCTV footage denied on basis I "was not recognisable" after they reviewed footage - Initially refused to provide any photos of vehicle - Finally produced 0.3 megapixel images, much too low resolution to see anything, but certainly confirming their claim the damage was pre-existing is false - Refuse to provide original full resolution images despite multiple requests - Latest excuse I was gone 15 minutes and could have caused the damage during this time. Clearly a false assertion given I emailed them within 8 minutes and was in their office within 3 minutes of leaving. - I feel by refusing to provide CCTV footage and full resolution photos they are obstructing my ability to prove they caused the damage   The damaged panel tore off at 30mph while trying to go to have it looked at, luckily no other vehicle was damaged, in hindsight I should have driven with the panel being damaged. But this proves the damage is very unlikely to have been pre-existing as the van couldn't be driven.   So I intend to pursue through the small claims court. My questions are:   - I can't afford to fix the van right now and as it is cosmetic, I can still use it without fixing the panel. Can I get a quote from Renault and claim on MCOL for the value of the repair? - Although I was gone only 3 minutes and drove 50 metres from NSL yard directly to NSL office, I did still take the vehicle before reporting the damage, this was due to the panel being pushed into place (but not secured) and therefore not visible until the vehicle was moved. Will this work against me when making a claim? - Does their repeated lying (first claiming it was pre-existing, then falsely claiming I was gone 15 minutes and could have caused the damage then) work against them? - Does withholding CCTV where I was the only non-high vis person on-site on the basis I was not "identifiable" work against them (clearly I was identifiable, I was the guy without high vis on) - Does failure to produce any original images, just very compressed images of the van before and after towing, work against them?   How strong a case do people think I may have?   I have exhausted their complaints process.   Thanks in advance for any thoughts on this.
    • I have recently managed to get rid of some historical debt as it became statute barred and thought I had gotten rid of old debt. However, I have received a letter from a firm of Solicitors chasing the recovery of fees for a timeshare we bought in 2010 privately from the previous owner. We have visited it once and paid fees once in 2011. I have not communicated with them or paid anything since 2011   As far as I am aware, I haven't received any communication from the Timeshare company or the representatives for probably 5 or 6 years. The total debt is £3670.    Is this type of debt subject to the same rules as any other debt, i.e. a default has to be issued 3 months after last payment becomes overdue and can it be statute barred or am I going to have to pay it as it is timeshare rather than a traditional debt. I still have the timeshare but am now actively looking to get rid of it.   Thank you. 
    • Today I got a refund of £25 from Packlink. I have also submitted a claim form with Hermes, as you suggested.   It pays to be tenacious.   Thanks for your advice.
    • Hello there,   My wife (62) has advanced arthritis on both hands and wrists (inherited from her mother's side of the family).   She left her job as a youth carer in January of this year because amongst other issues with her inability to work they pushed her into office and admin. However, with her arthritis, writing or using computers became impossible. As nearly all jobs available requires some use of hands, which she is unable to do, what benefits would be available to her. Does my wife qualify for anything?   Other info. She does have arthritis in all areas of her body, but for example she is able to walk reasonable distances, sit down comfortably for reasonable lengths of time, etc. She also suffers from psoriasis (which may have played a part in her condition).   A friend of hers owns a wine bar and offered her a job (not too taxing) but it required her to carry wine bottles and glass which was OK-ish for the first 60 mins but then became impossible for her to do.   Any help or advice greatly appreciated.   cheers sidley
    • I think it will be very helpful to let people know more detail about these debts. Who is the original creditor? How much was the debt for? When was the debt incurred? When did you last make any payment or acknowledgement of the debt
  • Our picks

dannyboy253

Removing a Wonga Default on my credit file

style="text-align:center;"> Please note that this topic has not had any new posts for the last 2087 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi All,

I am new to this site and first of all i would like to say good work on all the advice that you post its helped me a fair bit!

 

Anyway at the moment i am looking for my first family home and obviously looking at applying for a mortgage. After looking at my credit file i have two defaults in regards to payday loans. One with Wonga and One with Lending Stream. The good news is i have managed to remove my Wonga default! So i've come here to share the e-mail i sent to them to try any help anyone else in the same situation!

 

My E-Mail to Wonga:

Mr Dannyboy253

1a Some street

Somewhere

Big City

S99 9XX

 

 

Wonga.com LTD

3-4 Prince Albert Road

London

NW1 7SN

 

Date: 21/02/2014

 

Dear Sir or Madam

 

Loan Agreement Ref - 0000xxxxxxx

 

After recently obtaining a copy of my credit file from Experian I was concerned to note that your company has placed a "Default" notice against my account in my name. It saddens me that you have done this due to myself being a very loyal and good customer with yourselves.

 

Furthermore to this I have no recollection of ever receiving such a notice, and I therefore require you to substantiate this data at your earliest convenience.

 

1. You must supply me with a true copy of the alleged agreement you refer to. This is my right under your obligation to supply a copy of the agreement under the legislation contained within s.78 (1) Consumer Credit Act 1974 (s.77 (1) for fixed sum credit). Your obligation also extends to providing a statement of account.

 

2. You must supply me with a signed true and certified copy of the original default notice

 

3. Any deed of assignment if the debt was sold on

 

This “Default” is now seriously affecting my chances of obtaining a mortgage for a family home. I have a dependant that is 14 months old and another that is expected in May 2014, this situation is causing my partner and I great cause for concern and upset. We are finding mortgage applications are failing at the early stages and we have been informed it is because of this. In addition we are under extra stress as we are being threatened with eviction from our current accommodation due to overcrowding making this request all the more urgent.

 

I would request that this data is provided to myself within the next 28 days, if you are unable to provide this data then I must insist that it is removed from my files as unsubstantiated.

 

I hope that with me being a very good and loyal customer that you could help me as a gesture of goodwill and remove this.

 

Yours faithfully

 

 

Mr Dannyboy253

 

 

I sent this as an e-mail to them and also as a letter which was sent 1st Class recorded. I reciveve this responce from them today:

Dear Dannyboy253,

 

Thanks for your recent correspondence about us reporting your data to the credit reference bureaux.

 

In relation to the default filed by us on, we can advise you we only record accurate and up to date data with the bureaux. We describe our commitment to this in our terms and conditions, and privacy policy.

 

However, we have sent a request to both Call Credit and Experian to remove any default that may be noted on your file with regards to this account and to update your account as settled on 19/10/2011. Please allow 10 days for this to reflect on your credit file.

 

Should you have any further questions or queries please do not hesitate to contact us on 08448429109.

 

Kind regards,

 

Escalations Team

Wonga.com

 

So obviously i am delighted with this outcome, I just have Lending Stream to sort out now! If it doesnt work the first time for you like it did for me, DON'T GIVE UP! It is possible with persistance!

 

 

Good Luck!

Share this post


Link to post
Share on other sites

Be aware, that even though there isnt a default on your file, many mortgage lenders will decline a mortgage application if there is any recent activity relating to PDL's on your credit history. The reason being that it shows you were in financial difficulty.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Share this post


Link to post
Share on other sites
Be aware, that even though there isnt a default on your file, many mortgage lenders will decline a mortgage application if there is any recent activity relating to PDL's on your credit history. The reason being that it shows you were in financial difficulty.

 

Yeah i am totally aware of that, thanks anyway! But obviously no default is better than a default on my credit file.

 

But i also hope this helps a few people in getting thiers removed. :-D

Share this post


Link to post
Share on other sites

hi, thanks for posting this! I see that you settled the debt in 2011. when was the default placed on your credit file? I have the same issue and I am trying to remove a default from 2011, but the debt was only settled this month.

Share this post


Link to post
Share on other sites

If the default was valid then you have no chance at getting it removed.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...