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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 162 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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everthing started last year in January 2013 when I moved from the last address in harrow Wealdstone and I moved in harrow on the hill ,I simply forgot to change my logboog( from the old address to the new address and this is what happened ,on 27/1/2014 around 12 pm my car alarm came on when I go outside the car was on the big lorry to be taken away coz I did`t pay a parking ticket and they said the bailiff NEWLYN from harrow council came to collect a debt for a parking ticket I`ve been charged for that 856£ what I think is too much ,yesterday on 22/02/2014 I wake up and I just want to to shopping and my car was clamped ,I found the sticker on the window and I just call the number on tht sticker and they was from NEWLYN again I had 3 more parking tickets

1) 13 apr 2013

2) 3 apr 2013

3) 28 feb 2013

I`ve been charged for this 3 tickets 1475£ I paid and I ask for the packing tickets ref number so I can check them on harrow council website .

when I chek them harrow council charged me 4 times 172£ for each oane and when I asked bailiffs why is so high amount they not tell me nothing and he also tell me ``you just come thru from harrow council to bailiff ``not even 1 day and I look on his ipad and was writing

3 visits in less then 1day is anything I can do with them


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Also the last 3 parking tickets they came live to bailiff on 22/2/2014 and the charge extra almost 1000£ for that but they came straight to my new adress coz they new from previous ticket where I live

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