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talktalk mobile and landline contract


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I have had to resort on legal action against talktalk.

 

In sept 13 I sent them an emailing stating that the dd is cancelled

and I have done the 18 month contract so expect no disconnection fee.

 

received an email confirming my 18 months but need to give 30 day notice

and if cancelling speak to our customer service and maybe they can offer me something for being a customer.

 

I left it at that and expected to be charged the extra 30 days...

at this time and still am off sick with depression .

 

... i went awol for a few months and had to stay with relatives.

 

In the meantime they had carried on with the landline contract and only now have cancelled it!

 

Even though I complained to the CEO DIDO HARDING in Jan as have had bailiff letters with threat of legal actions.

 

I have tried to explain my side, they are not interested just want money.

 

CEO MANAGER SAMUEL ?? has confirmed they will knock off £50 (a good will gesture) which leaves me to pay £200!!!!

 

As for my mobile ..

... vodafone had network outage for 17 days over xmas (local mast was down in cf43 area)

so i had no network and couldnt speak to any of my family who are all in ireland,

you could send a text and it may take 2-3 days to be delivered.

When it was fixed emailed and rang cs they didnt acknowledge the vodafone issue

and argued with me that if I was able to send texts

there wasn't an outage even though vodafone did on their forum,

I kept screenshots of the non exsistent signal and the forum.

 

Eventually they accepted it after contacting Dido in the same email.

I got sick of repeating everything to different cs staff whenever I rang

so stopped answering their harressment calls...

 

. its almost like they have "time to kill ..."

 

then this SAMUEL in CEO office has offered £40 off Dec and Jan bill as they placed my phone on restriction

even though I was waiting on a manager call back and a complaint is logged on their system

and having repeatedly warning them that the dd is cancelled until issue is resolved.

 

My phone is still restricted and expect to be cut off soon

so my only option is go legal as can't stay with them for another 14 months

and can't afford early termination fee of over £300..

 

... anyone got any help or suggestions am at wits end with the idiots

and this is really making my health suffer with the worry.

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if you didn't renew your contract you owe TT nothing.

 

let alone cancellation fees and money for the 'new' unwanted contract.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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