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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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carers allowance alleged dishonesty !!

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Hi, im a mother of 3. Happily married to a graphic designer. Live in a decent house on a nice road (moved out of council 3 years ago). I am in my first year of a nursing degree and 2 of my kids receive dla for disabilities.


In 2011 i claimed CA as i wasn't working and oldest was in receipt of dla, i started a small cleaning business and told all agencies of this.


After 6 months the business died :( so reclaimed CA....I then work in care 4 months later and notified HMRC to inform about tax credits and the lady told me "we can ring CA for you", great one less call i have to make...


Carried on as normal and then in november 2012 i received a letter for interview under caution, i had no idea what for. Once in interview they explained i had been receiving CA whilst working and earning to much. I explained what had happened and apologised and said i would repay overpayments.


In june 2013 i got a letter from DWP to start repayments and that no civil penalty would be issued...Joined uni in sept 2013 and the in nov 2013 i received a court summons for benefit fraud.


I immediately went to CAB and got a solicitor. The first 2 times in court we adjourned as my solicitor was trying to get it thrown out of court as its a small amount and has no public interest. DWP asked for evidence of my children's problems and my uni enrolment. On the third visit to court last week he said despite sending evidence the will not drop it, I've pleaded not guilty to the charges 111(1A) and (3) of social security act 1992.


So i now go to trial in April for an overpayment of £4799 which £700 has already been paid back. Its the CPS taking me to court apparently not DWP...What can i do to help myself in court.If i get a caution i will more than likely be dismissed from uni as the NMC do not want a registered nurse with fraud on their DBS :( .


I feel degraded and disgruntled at the whole situation and have never even received a speeding ticket. I am stressed so much i feel like I'm crumbling and I'm usually a strong person.


Any advice would be greatly appreciated.

Edited by caro
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Yep, this is a case where a solicitor is the best person to help. Sorry - we do try to help as much as we can, but this is beyond our competence.




The idea that all politicians lie is music to the ears of the most egregious liars.

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If you are still claiming Carers Allowance or will do so again in the future do not rely on other people to inform them of any changes, do it yourself. For Carers Allowance you can also use the Government Gateway.

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I'm really sorry, but HMRC staff would not offer to call DWP (carer's allowance) for you - it's not within their remit to do this. Is it possible you misunderstood what was said to you during the call?

We hang the petty thieves and appoint the great ones to public office ~ Aesop

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I'm really sorry, but HMRC staff would not offer to call DWP (carer's allowance) for you - it's not within their remit to do this. Is it possible you misunderstood what was said to you during the call?


I agree with Estellyn as HMRC Tax Credits only inform Child Benefit (re change of address etc). Any other Benefits inc CA you have to ring them yourself to notify them of any changes to your circumstances.

I don't suffer from insanity, I enjoy every single minute of it!!

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i don't look at my bank statements as i have an app that gives me a balance. If there is money in the bank then its there, i don't check statements they are filed the minute they arrive. Yes there is a possibility I've misunderstood the phone call and I've admitted to that. Things were a bit chaotic then...we had moved house 6 weeks before, then husband was reduced to a 4 day week, daughter was in the middle of a diagnosis for CFS, our now 5 year old had and still hasn't slept a full night in his own bed and my oldest has quite severe adhd and Aspergers. i find it hard to hear when on calls to call centres as theres so much noise so yes definitely i could of misunderstood. I am repaying the money already but my biggest concern is what will go onto my enhanced DBS if i receive a caution. University is my dream and competing my nursing degree is going to benefit myself and my family, i don't want to have to quit cause of this :(

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