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BMW X5 broken a week after purchase


jowalshy
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Hi all

 

I bought a 2004 BMW X5 on 9th Feb 2014. The garage I bought it from was approx 43 miles from my house. The car was fine on the way home and also on the Monday and Tuesday after when I used it for work. The total mileage I did was approx 38 miles. My husband then used the car on Wednesday and thrust any with no problems. He travelled approx 200 miles. On the Friday, my husband went to use it again but decided not to as the engine management light came on and the car was misfiring.

 

The car came with a 6 months warranty with a maximum of £1000 per claim. I called the warranty company on Friday afternoon and informed them that I would take it to our local garage to find out what was wrong with it. The garage did a diagnostic check and confirmed that it was misfiring on 3 of the 8 cylinders. Also noticed was a grey gloopy substance underneath the engine coolant cap. The garage also stated that it could possibly be the he'd gasket had blown. Unfortunately the garage would not doing anything further as they did not do warranty work. This was all done on Tuesday 18th February. I contacted the warranty company again and requested that they recommend a local garage. The car went into the local garage on Thursday 20th February and another diagnostic check was done. Again it came up with the same faults (misfiring on 3 cylinders). Also pointed out to us that there was an oil leak which could possibly a rocker cover gasket. The misfiring could be down to coil packs or head gasket. The car is losing coolant but no sign of water leak. The gloopy stuff on top of the oil filler cap and also in the breather pipes was a sign of a head gasket problem. I was advised by the garage to go back to the dealer to which I bought the car and ask for my money back as contacting the warranty company after just over one week of owning the car, they would probably not be prepared to pay for such a claim due to the potential problems.

 

I emailed the dealer and has replied that as the car was not pressure tested, it might not be the head gasket and could be an easy fix. He stated that we had to get the car back to him for him to use his own BMW specialists to check the vehicle out and he would be prepared to pay for its repair.

 

My dilemma is that the dealer is over 40 miles away and there is no way I am prepared to drive the vehicle in its current state. I have contacted a local breakdown company and it will cost me £140 to get it to the dealer!!!! The dealer has stated that he is not responsible for this cost.

 

The car will be taken back to the dealer on Monday but I am very worried about what will happen next. 2 separate garages have said that it is more than likely that it is the head gasket. I don't want the dealer to try and fob me off with a quick fix and I find I have a broken car again.

 

Do I have the right to ask for a full refund or do I have to accept the fact that the dealer will fix the car at his own cost and let him do it.

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At the moment we are contacting via email. All the paperwork from the 2 independent garages, that have checked the vehicle, was scanned and emailed to the dealer.

 

The car , now, is being taken back to the dealer tomorrow. Hopefully all will be sorted soon and I won't be without a car for too long.

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How did you pay for the car ?

 

We paid by debit card

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We have emailed the dealer informing him that the car will be dropped off tomorrow. We also requested that he provided documentary evidence of any work carried out. He has just replied with the following:-

 

Thank you for your email. I will email you once we are in receipt of your car. I am happy for you to check the vehicle once it has been repaired to ensure the issues that were raised by the garages you quoted have been repaired to a high standard. Please note that when a main dealer looks at a car they will scrutinise the vehicle to pick minor defects that may be present on a 10 year old car with minor defects that are purely age and mileage related. We will not be held responsible for any minor issues that do NOT deem the vehicle fit for purpose. I hope you can understand where we are coming from because it is not a new vehicle that you have purchased. I am happy for you to check the issues that you have raised with us to ensure that they have been rectified correctly.

 

 

 

 

 

The car has an oil leak, a coolant leak and is misfiring. These are the problems that we have raised with the dealer. Yes I am aware that the car is 10 years old, but surely these will be fixed and not passed off as age/mileage related? The car had done 98000 miles.

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  • 3 weeks later...

Quick update

 

The garage owner has had the car now for 2 weeks now and has kept us up to date with the repairs. We were told yesterday that the engine has now been rebuilt and is back in the vehicle. However, further testing needs to be done to ensure that it is 100% perfect before we can go and get it. Hopefully we can pick it up next weekend.

 

My question now is:- as we bought the car on the 9th February and to date it has been off the road for 3 weeks, can it ask the garage for a new warranty to cover 6 months from the date when we get it back?

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It was done through the dealer and included in the purchase price of the vehicle

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  • 2 weeks later...

Update

 

Picked up the car this morning. Was told that £2000 repairs done including head gasket etc. he even sorted out the oil leak. We have driven it home with no problems. It was only when I took it out again to do some shopping that problems started. The engine management light came on again and it started misfiring again. Also it is leaking oil again. 😁 it is basically the same problems we had when we fist got the vehicle home back in February. 😁😁

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Also, looking back at the advert it stated 1 previous owner. According to the v5 , which we got this morning, it has 6 previous owners

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The garage is 45 miles away. Can we ask for a full refund and ask the garage to collect?

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You could do. he has clearly missold the vehicle, and bodged the work when you took it back. Time for you to get a full refund.

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We are Definitely going for a full refund. We just don't want to spend another £140 getting it back to them.

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Could take it back if they wont do it themselves, and tell them they either repay you the money or you'll take them to small claims to get it.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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We emailed the garage this morning and they are refunding tomorrow.

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