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    • its a lacking on our part  and yours as you didn't WRITE. instructing not to honour ANY payments to PP but that's NW for you.   you need to cancel the CPA.   GENERAL NOTES ON CHARGEBACK & Continuous Payment Authority & BACS   .....  We have been telling people to put a letter into their bank instructing them  not to make any payments under any circumstances to these companies  . http://whatconsumer.co.uk/visa-debit-chargeback/- it works! usually this should be done using the number on your debit card  .  banks MUST follow written intructions from their customers ! . CANCELLING YOUR DEBIT CARD DOES NOT STOP CPA'S  .  This fsa guide has now been updated:  . http://www.fsa.gov.uk/static/pubs/consumer_info/know_your_rights_guide.pdf http://www.fca.org.uk/news/continuous-payment-authorities-your-right-to-cancel https://www.fca.org.uk/consumers/unauthorised-payments-account  .  Here's the text:  .  Cancelling a regular  card payment:  .  When you give your credit or debit card details to a company and authorise them to take regular payments from your account,   such as for a gym membership or magazine subscription,  it is known as a ‘recurring transaction’ or ‘continuous payment authority’.  . These are often confused with direct debits, but do not offer the same guarantee if the amount or date of the payment changes.  .  In most cases, regular payments can be cancelled by telling the company taking the payments.   .  However,   you have the right to cancel them directly with your bank or card issuer by telling it that you have stopped permission for the payments.   Your bank or card issuer must then stop them – it has no right to insist that you agree this first with the company taking the payments.  .  Be aware, though, that you will still be responsible for paying any money that you owe. and that CANCELLING YOUR CARD WILL NOT STOP THE CPA  .  ..  .  New june 2013  .  Regulator orders Banks and mutuals to review complaints about not cancelling recurring payments from November 2009.  .  Consumers who have set up a regular payment from their account will now be able to successfully cancel that arrangement   by contacting their card provider, the Financial Conduct Authority said.  .  The FCA has been examining how easy it is for customers to cancel Continuous Payment Authorities (CPAs)   due either to payday lendersicon or for other regular payments such as subscriptions or gymicon memberships.  .  CPAs, which are also commonly called recurring transactions or recurring payments,   are relatively easy to set up but can be hard to cancel, causing problems for consumers trying to manage their finances,the FCA said.  .  Now, following the FCA review of how the largest high street banks and mutuals process requests to cancel CPAs, they have agreed that they will ensure that when   a customer asks for a recurring payment to end, that will be sufficient to cancel the arrangement. They have also confirmed that should a payment go through by   mistake following cancellation by a customer the customer will be refunded immediately.  .  In addition to securing this commitment, the largest banks and mutuals have agreed to review every individual complaint they have received about the non-  cancellation of a CPA and to pay redress where payments have continued to be made despite the customer cancelling the arrangement. This applies to all complaints   since November 2009 when the Financial Services Authority, the FCA’s predecessor, began regulating banking conduct.  .  Clive Adamson, the FCA’s director of supervision, said: “It’s important that consumers are confident that banks are meeting their everyday banking needs. Today   customers can be confident that when they ask for a Continuous Payment Authority to be cancelled – it will be cancelled - and that it can be done easily.   . “We recognise that historically this is an area where some customers have struggled but the banks and mutuals have responded positively to our work on this issue.   From now on we expect them to be getting this right. In addition, they have committed to review past complaints.” .  .  Also mentioned your displeasure that as whomever took your money had obviously attempted this many times   probably activating your banks own anti fraud software - nobody had the decency to inform my you this was going on.? .  .In the FSA's own words:  .  ..  What should I do about a payment from my account that I didn’t authorise?  .  Your bank must refund an unauthorised transaction.   Money can only be taken from your account if you have authorised the transaction   or if your bank can prove you were at fault –  . see below.  Contact your bank immediately if you notice an unauthorised payment from your account. .  If you are sure you did not authorise the payment, you can claim a refund.  .  However, your bank does not have to refund you if you do not tell it about the payment until 13 months  or more after the date it left your account.  .  Your bank must refund an unauthorised transaction  .  ------------------  .  Your bank may only refuse a refund for an unauthorised transaction if:  .  ? it can prove you authorised the transaction  – though your bank cannot simply say that use of your password,   card and PIN proves you authorised a payment; or .  ? it can prove you are at fault because you acted fraudulently,   or because you deliberately,   or with gross negligence, failed to protect the details of your card, PIN or password in a way that allowed the transaction  .  -----------------------  .  How quickly must my bank refund me for an unauthorised transaction?  .  The bank must make the refund immediately unless it has evidence that one of the above reasons applies.   Your bank may ask you to answer some questions and fill out a form confirming what has happened,   but it cannot delay your refund while it waits for you to return the form.  If the bank has evidence that one of the above reasons for refusing a refund applies,   it may investigate before making a refund   but must look into it as quickly as possible.   If your bank rejects your claim for a refund it should explain why.  If the transaction was on a credit card, the refund may not happen immediately.   But the card issuer cannot charge interest or ask for repayment of the amount unless it can prove you are liable to pay    
    • Do you ever sleep?  Just as well you had a holiday to have  a bit of a rest 😀   More seriously, well done on all your legwork, this Annie is damn lucky, all your preparation will stand you two in good stead for sending VCS back under their stone.
    • Hello again   So just a brief update.   A month ago I cancelled all bank direct debits and debit cards on file with paypal and explicitly stated to my bank Nationwide over the phone to ensure they block PayPal from making any deductions or payment requests. I since got a new debit card and have not logged into paypal since.   Randomly I received an email from paypal yesterday stating that I made a payment of £1.00 to ebay. I couldn't understand how this could have happened if paypal don't have any payment details of mine. I logged into my bank app to confirm and saw a £1.00 ebay paypal fee. I logged into my paypal account and went into the payment section and to my disbelief they had my new debit card on file. I immediately rang up nationwide and asked how this could have happened and they said the following:   That it is not unusual for companies like paypal to contact Visa and request new debit details if the one they have on file has become unuseable or has been cancelled etc.    I said that this surely must be illegal and asked them why the transaction wasnt blocked in the first instance like I requested. They told me when it comes to visa it is out of their control. I obvioulsy lost it with them and threatened to close my account in which they put me on hold, then came back and said they have put a block on paypal and asked visa to refuse requests for debit card details in future. I have since cancelled my debit card and requested a new one.   Paypal have clearly made an attempt to get access to my bank account/debit card by means without my knowledge or consent. They also seemed to have tested whether the card works with a £1.00 sellers transaction fee which I dont know what its for. Luckily they have not been able to deduct the £925 but obvioulsy could have done if I hadnt noticed the fact they got my new details.   What should I do now regarding this? So far only the financial ombudsman seem to be willing to pursue and help me with the original claim wih PayPal but I feel this is something additional that requires investigation.   any of your thoughts are welcome.   Thanks
    • It all depends from who your manager is and what company you work for. In my workplace (very large multinational) the super peetakers are the most respected. The rule seems to be that if you tell everyone challenging you that they are victimising you and then you do whatever you want, you get rewarded. So I joined this movement a long time ago but with a slight difference that I finish my work to requirement, no more, no less. Just because I like the job, not because I feel I must please them.
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hobbes741

GE Money - and a crazy redemption figure

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Hi All, Im just new here, and am really hoping I can get a wee bit of advice.

 

I took a secured loan with GE Money in September 2004.

 

In November of that year, I suffered an injury at worked that resulted in permanent disability.

Things have been very difficult since then, and I have been juggling the small amount of money I have to try to at least pay my creditors.

 

The loan was taken at £7000, plus interest of £1050, making a total of £8050.

Although payments were sporadic, over the next 10 years I paid to the account £10,333.44.

 

Due to a load of bad circumstance,

I am now forced to sell my home or risk repossession.

 

I asked GE Money for a redemption figure, and they have sent me a total of £10,824.93.

 

After I pay this, I shall have paid the grand total of £21,158.37, for an original loan of £8,050.

 

I have not much experience in finance, and I fully acknowledge that payments being made on time would not have resulted in extra interest being added,

but paying 2 1/2 times the original loan amount seems pretty harsh.

 

Can anyone please advise? I tried the FCA but they said they do not handle individual cases.

Edited by citizenB

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They will have also charged late payment fees and a whole raft of other "fees" All of which are reclaimable.

This would also apply to your mortgage account as well!!!!

Did you have PPI on either?

If you get stuck click on the triangle (left of bottom bar) and ask the site team.

Good Luck

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Unfortunately this is how Sub prime lenders operate and make their money.

 

Charges would have been added and interest on those charges - you should send a Subject Access Request in order to obtain details of these - then make a claim for the refund of those.

 

If there was Payment Protection Insurance included in the deal, then you might want to consider if htis was mis sold and start the reclaiming process for that as well.


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Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Thanks so much for your information.

 

My home is currently for sale, and there is a mandate for this loan to be taken from proceeds.

 

I take it that if I pay it out, there would be no way of me fighting the unfair charges.

 

Can you tell me if there is a company who would be willing to take this on for a fee?

 

I did have PPI, which I claimed for a year, but then they deemed my condition as pre-existing, (it was news to me, as I had shown no symptoms previously)

so I am unsure as to whether I would have a claim there.

 

Thanks again for your help.

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Thanks so much for your information. My home is currently for sale, and there is a mandate for this loan to be taken from proceeds. I take it that if I pay it out, there would be no way of me fighting the unfair charges. Can you tell me if there is a company who would be willing to take this on for a fee? I did have PPI, which I claimed for a year, but then they deemed my condition as pre-existing, (it was news to me, as I had shown no symptoms previously) so I am unsure as to whether I would have a claim there. Thanks again for your help.

 

hobbes741 All the crazy charges are reclaimable,now or later.

You mention in post#1 that you had to stop work due to an injury at work...... So why did PPI only pay for a year?

Also did they continue taking PPI on the account after they said " It was a pre-existing condition"?

 

You ask if there are companies that could claim back the money?...There are but they charge a fortune.

I also think you should get legal advice with regards to the PPI issue.

Good Luck F16

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PPI & PENALTY charges reclaiming is easy

 

def no need to use a pay for company

 

you'll lose upto 50% of what you get back.

 

we'll help

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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1st port of call

get an SAR off to GE [unless you have ALL the statements?]

 

you can reclaim the charges/PPI after

 

but might be better to get things moving now.

 

this figure sounds typical of GE.

 

I bet you'll find £100's of PENALTY [arrears] fees

as well as letter phone, debt management etc.

 

expect GE to fob you off to the broker

who was this?

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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Hi all,

 

that is the house sold, debts paid, and GE Loan settled.

 

I then set about the SAR, and have just received it through the mail - all 80 pages!

 

Loan was brokered by Loans.co.uk.

 

My lawyer repeatedly asked for a redemption figure to tie in with the day the monies would be available, as they were only valid 24 hours.

 

After 3 separate tries, we ended up 'guestimating', and added a further few hundred £'s to the latest redemption they had sent out,

to allow for interest/charges for the missing days.

 

According to the info sent, I am still due them £288 for solicitor interim legal fees - run up 28 days after the loan was repaid!!!

 

I also received a second correspondence from them, stating that although they will provide the information requested within the 40 day stat,

they are not in the position to provide copies of any telephone call unless I provide the following information:

date of call, time of call, telephone call to which or from where the call was made.

 

They then go on to say that telephone call records are only kept for 3 years,

and even if I do provide the above info they may still not be able to provide details due to technical reasons.

 

I don't know if this information is required to take this further,

but as I recall most calls went along the lines of me calling them to offer what I could,

them saying it wasn't enough, and even if I did pay it I would still be required to pay interest upon the interest upon the interest etc etc.

 

As for recalling numbers, GE money had a great system where I can only presume they bought up loads of different area codes

and dialled from them, Perth and Aberdeen being 2 I remember among literally hundreds.

 

Now the pressure is off with offloading the house,

I am like a dog with a bone regarding this,

so I would surely appreciate your help in what I do next in order to claw back a bit from these financial bullies!

 

Thanks again x

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ok so time to look for PPI

and ANY OTHER type of insurance you were made to take out

 

and

 

look for fixed sum PENALTY fees

[letter/late/over/debt management/debt advisor visit]

 

etc etc

 

if you want scan up the statements and the agreement.

 

loans.co.uk do cough we've seen here before

 

**you can post up images/letters by this method immediately..you don't need 10 posts**

.

set your default scan page size to A4 less than 300DPI [150 will do]

scan the required letters/agreements/sheets - as a picture[jpg] file

don't forget you can use a mobile phone or a digital camera too!!

'

BUT......

ENSURE: remove all pers info inc. barcodes etc

but leave all monetary figures and dates.

.

************************* ************************* *******

{DO NOT USE A BIRO OR PEN OR USE SEE THRU TAPE OR LABELS]

************************* ************************* ***********

.

DO IT IN MSPAINT.EXE or any photo editing program

goto one of the many free online pdf converter websites ...

http://freejpgtopdf.com/

http://www.convert-jpg-to-pdf.net/

..

if you have multiple scans/pics

put them in a word doc FIRST and convert that to PDF

or http://www.freepdfconvert.com/

or

use www.pdfmerge.com

 

convert existing PC files to PDF [office has an installable print to PDF option]

..

it would be better to upload a multipage pdf if

you have many images too rather than many single pdfs

.

or if you have PDF as an installed printer drive use that

or use word and save as pdf

or use Primo PDF.

.

try and logically name your file so people know what it is.

though DONT USE BANK NAMES or CAG in the title

i'e Default notice DD-mm-yyyy

.

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

...

YOU DONT have to put a link to the attachment in the msg box..just upload it ..job done

you can click on your links to check them too!

.

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

please do not post jpg images directly to a topic..USE PDF ....READ UPLOAD.

 

WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

The CAG Interest Tutorial Read Here

spreadsheets 

 

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