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Givena reserve account , without applying for one. CHARGES ADDING UP


princess roxy
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Friends daughter has gone over her overdraft by a few pounds ,

but has received three charges of £22 and one of £25.

 

Apparently these charges have been going on for a couple of months now ,and

 

on enquiring at the bank

 

,shes found out that Barclays have given her a RESERVE account which she knew nothing about, and hasnt applied for .

 

The young girl has just bought herself a small house

,living on her own, a

nd struggling with a few bills especially after christmas.

 

she was quite happy with her overdraft which she could handle ,

but these RESERVE account charges have really set her back

and seems to be in a no win situation with the bank .

 

Can the bank force this account on her.....

 

.. My friend (her mum) says she is distraught over this ,

shes worked since she left school ,

saved a deposit for a house ,

pays her bills on time,

but is given absolutely no help at all.

 

Her workshy neighbour , say no more.........

 

............... thanks . Rox

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has she ever enquired into why she was given an account and nobody told her anything about it?

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I asked my friend this question ,

 

she says that her daughter thought it was another name for her overdraft ,

 

as she had never been told about it,

applied for it,

even signed for it.

 

and she didnt really look into it until the charges became more frequent.

 

this is when the bank kindly told her what they thought she needed.

 

The young girl has no internet at home or access to a computer.

 

She tries to do her banking via her i phone.

apparently been trying to sort it herself,

bottling the problem up ,

and just broke down over the weekend.

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Has she ever used the reserve account? Im thinking you could make a complaint using BCOBS here, but i'd wait for others to advise as well.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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The reserve account from what i gather ,

only kicks in if you go over your overdraft limit .

 

This is when you get to know about this account,

otherwise you might not even know you have it.

 

Very convenient for the bank to pounce and slap on the charges.

 

Have tried to read abit about this, something like £22 charges for every 5 days you are over your overdraft limit , plus £25.overdraft.

 

Had a quick read up on this at work .

 

Need more info really,to see if we can help my friends girl.

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Hi PRoxy,

 

Barclays have had this Personal Reserve in place since 2007 and it kicked in if you exceed the o/d limit. It's their way of making lots of charges from you, rather than simply rejecting payments when you go over your o/d limit.

 

Arguing against their charges may be difficult but using BCOBs to support your case may be the best way fwd.

 

Also, see this Barclays announcement from last month, here - http://www.consumeractiongroup.co.uk/forum/showthread.php?413961-Barclays-cut-overdraft-fees

 

:-)

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Do you think that my friends daughter has a case against Barclays,

 

Seems that she just cant get rid of these charges

,through this reserve account the charges seem to escalate leaving her less wage each month to pay her bills as the bank take their cut first. ..

 

...how could BCOBS help,

 

and what would her first move be.?? ....

 

.. thanks again,

 

Rox

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click the bcobs

 

read the RBS blue link.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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As DX says, you should follow the link and read about the importance of BCOBs in complaining to the bank.

 

If there's a cycle of ongoing charges causing more problems, open a new bank a/c with another bank and leave this one, before you end up with wages being swallowed by the accumulating charges.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

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  • 2 weeks later...

I hope that she is able to get the money back from Barclays and please make sure she closes the reserve account once it's up to date. It's very easy to do, and I had this hassle before and now it's closed. I just asked at the counter and it was done, she does not have to have a reserve account if she doesn't want to. Best of luck with getting it all resolved :)

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