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    • I purchased a bathroom tap for £125 from online company, 'QS SUPPLIES', in May 2020. It was duly fitted and all was fine until December 2020 when the top lever came away from the base of the tap rendering it useless. I immediately contacted QS SUPPLIES using their online complaints procedure and submitted a photo, as required. When after a few days I had heard nothing from them I called their CUSTOMER SERVICES team and was told that they were waiting for a response from the manufacturer, a company called 'SANEUX', I pointed out that my contract was not with the manufacturer and that I expected QS SUPPLIES to deal with my complaint. I was then advised to email them again, which I did...twice.... when they finally responded to my second email they asked me to send another photo of the faulty tap. This time, their response was that their,  TECHNICAL TEAM had looked at the photo and decided that the tap, "APPEARED TO BE FORCED", and therefore they would be, "UNABLE TO OFFER A REFUND ON THIS OCCASION".  So after  7 months of use and at a cost of £125, this company, on the strength of one slightly grainy photo have decided I am entitled to nothing. I have applied to be reimbursed by my credit card company under Section 75 but I am still determined to attempt to get QS SUPPLIES to take responsibility and would really appreciate any advice about the best way to go about this.  
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    • Welcome. please follow the advice given above as to reading around the various stories and then monitor this thread for a full reply tomorrow  
    • Hi Everyone,  I am the seller in this case and want to thank the buyer for their support.  The bike was delivered to the local Hermes Parcel Shop really well packaged and sealed on the 3rd Feb with a receipt obtained.  Sadly the parcel was emptied on route to the buyer.   I had listed the bike for collection only however the buyer messaged and asked if we could arrange a courier to which I agreed and they organised that.  When the bike went missing I contacted the local police as the Hermes parcel shop said they would not release CCTV to me.  We got all this from the Police.  since then the buyer has tried his very best which I am grateful with Hermes and parcel2go but is struggling.  Any help is appreciated. 
    • Also, you should start a claim against Hermes. Post your story on the Hermes sub- forum. Give us a full breakdown – including dates and value et cetera. We will help you get your money back
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
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E-Petition - Let GP's do fit for work assessments instead of ATOS


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This E-Petition is requesting "Let GP's Do Fit For Work Assessments Instead of ATOS"

If this were to happen it would mean that GP's who know about their patients ailments could complete these assessments using the medical knowledge and history that they have and know about.

This would also save the cost of utilising companies like ATOS who have been proven to not be fit for purpose, it would stop the misery caused to sick and disabled people who have their benefits stopped while waiting appeals and of course the cost of these appeals.

I feel sure this would be much more cost effective and therefore save taxpayers money.

 

If you wish to sign please go to this link :: http://epetitions.direct.gov.uk/petitions/54430

 

Thank you in advance to anyone who signs.

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This E-Petition is requesting "Let GP's Do Fit For Work Assessments Instead of ATOS"

If this were to happen it would mean that GP's who know about their patients ailments could complete these assessments using the medical knowledge and history that they have and know about.

This would also save the cost of utilising companies like ATOS who have been proven to not be fit for purpose, it would stop the misery caused to sick and disabled people who have their benefits stopped while waiting appeals and of course the cost of these appeals.

I feel sure this would be much more cost effective and therefore save taxpayers money.

 

If you wish to sign please go to this link :: http://epetitions.direct.gov.uk/petitions/54430

 

Thank you in advance to anyone who signs.

 

GP's won't want the extra work : even if paid to do it, it would be seen as a "poison chalice".

GP's already face pressures regarding "fit notes" and the effect on the doctor/patient relationship when they have to refuse someone a "sick note" - they are unlikely to want to take on a task where they'll get no credit for giving people what they want but loads of grief if they don't give people what they want.

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GPs were very critical of the "super doctors" that did the assessments prior to ATOS coming on board.

 

Somehow, I dont think they would agree to do this without some form of serious cash being made available !

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GP's won't want the extra work : even if paid to do it, it would be seen as a "poison chalice".

GP's already face pressures regarding "fit notes" and the effect on the doctor/patient relationship when they have to refuse someone a "sick note" - they are unlikely to want to take on a task where they'll get no credit for giving people what they want but loads of grief if they don't give people what they want.

 

GPs are already having to complete Medical Histories of many of the claimants at ATOS request, after which these reports are instantly ignored. So, although it would require some extra work for GPs it would not be to the extent that you envisage. Yes, this would require extra funding and rightly so but this would only require part of the saving made by getting rid of ATOS.

The decisions on the Fit For Work Assessments are not made face to face and the assessment given by a GP would actually be based on proper examinations and symptoms of the conditions being claimed to affect the ability to work and I am sure that GPs already treat those patients who they feel are "trying in on" with the contempt that they deserve.

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  • 1 year later...

@ eclecticzebra

 

This petition is over 1 year old and don't see how you could sign it when it has been Archived and the Petition deadline was 2nd Sept 2014

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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Petition date ended 2 September 2014 - Thread Closed

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

Uploading documents to CAG ** Instructions **

 

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

 

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

 

 

BCOBS

 

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

 

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

 

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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