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    • I purchased a bathroom tap for £125 from online company, 'QS SUPPLIES', in May 2020. It was duly fitted and all was fine until December 2020 when the top lever came away from the base of the tap rendering it useless. I immediately contacted QS SUPPLIES using their online complaints procedure and submitted a photo, as required. When after a few days I had heard nothing from them I called their CUSTOMER SERVICES team and was told that they were waiting for a response from the manufacturer, a company called 'SANEUX', I pointed out that my contract was not with the manufacturer and that I expected QS SUPPLIES to deal with my complaint. I was then advised to email them again, which I did...twice.... when they finally responded to my second email they asked me to send another photo of the faulty tap. This time, their response was that their,  TECHNICAL TEAM had looked at the photo and decided that the tap, "APPEARED TO BE FORCED", and therefore they would be, "UNABLE TO OFFER A REFUND ON THIS OCCASION".  So after  7 months of use and at a cost of £125, this company, on the strength of one slightly grainy photo have decided I am entitled to nothing. I have applied to be reimbursed by my credit card company under Section 75 but I am still determined to attempt to get QS SUPPLIES to take responsibility and would really appreciate any advice about the best way to go about this.  
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    • Hi Everyone,  I am the seller in this case and want to thank the buyer for their support.  The bike was delivered to the local Hermes Parcel Shop really well packaged and sealed on the 3rd Feb with a receipt obtained.  Sadly the parcel was emptied on route to the buyer.   I had listed the bike for collection only however the buyer messaged and asked if we could arrange a courier to which I agreed and they organised that.  When the bike went missing I contacted the local police as the Hermes parcel shop said they would not release CCTV to me.  We got all this from the Police.  since then the buyer has tried his very best which I am grateful with Hermes and parcel2go but is struggling.  Any help is appreciated. 
    • Also, you should start a claim against Hermes. Post your story on the Hermes sub- forum. Give us a full breakdown – including dates and value et cetera. We will help you get your money back
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
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      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
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      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
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    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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E-Petition - Let GP's do fit for work assessments instead of ATOS


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This E-Petition is requesting "Let GP's Do Fit For Work Assessments Instead of ATOS"

If this were to happen it would mean that GP's who know about their patients ailments could complete these assessments using the medical knowledge and history that they have and know about.

This would also save the cost of utilising companies like ATOS who have been proven to not be fit for purpose, it would stop the misery caused to sick and disabled people who have their benefits stopped while waiting appeals and of course the cost of these appeals.

I feel sure this would be much more cost effective and therefore save taxpayers money.

 

If you wish to sign please go to this link :: http://epetitions.direct.gov.uk/petitions/54430

 

Thank you in advance to anyone who signs.

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Yep, indeed! Although I can't say my GP/s are great, the paperwork is already in use, so no expense, they already send to DWP etc... I hope you hit the target numbers.

Lol...I have a different petition on here and elsewhere....and maybe despite having lots of people that think the same, they're not so bold in signing mine - so far!

But after ATOS protest, think you might get this heard...if they don't decline, as technically they can, if they are considering the matter already. But this is a strong topic and I hope they do surrender on this one :D

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I have already signed it. Here is why: My GP is crap but at least they are willing to look at evidence if presented to them. Based on my experience, Atos refuse to look at medical evidence when presented to them and make an assessment based on their uninformed opinion - and assessment of a predetermined outcome. For this reason I would rather have my GP do the assessment than Atos.

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I have also signed this but it does need a much higher profile airing to get the public to back it and sign it - the only issue I have is that my hospital consultant is very good and acts more like GP. My actual GP just issues prescription that he is told to by my various consultants.

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I'm all in favour of doctors doing the assessment but wonder if GPs would have the time to do this. I guess it would depend how many patients they had needing an assessment.

 

What's Best for You?

 

 

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

 

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

:p

 

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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The WCA as it stands today needs to be scrapped, the descriptors and the associated software that ATOS use are not fit for purpose, and are not a fair method to determine if someone can or cannot work the whole thing about it being a test of not what you can't do but what you are able to do, is a way to find more people fit to work , the whole thing was set up for that very purpose ,

 

Although i would sooner a patients GP and consultant , be able to make the decision if someone is able to work or not, based on medical evidence, But i don't expect this to ever happen, certainly not as long as this government are in office IDS would change the goal posts again to suit them

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I agree this is unlikely to happen but just getting enough people to sign it i.e over 100,000 will be sending a message. The trouble with e-petitions is that there are often too many that vary but are on the same subject and cannot be consolidated.

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I agree this is unlikely to happen but just getting enough people to sign it i.e over 100,000 will be sending a message. The trouble with e-petitions is that there are often too many that vary but are on the same subject and cannot be consolidated.

 

One thing's for sure though. If people don't try it wil definitely never happen.

 

What's Best for You?

 

 

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

 

Alliance & Leicester Moneyclaim issued 20/1/07 £225.50 full settlement received 29 January 2007

Smile £1,075.50 + interest Email request for payment 24/5/06 received £1,000.50 14/7/06 + £20 30/7/06

Yorkshire Bank Moneyclaim issued 21/6/06 £4,489.39 full settlement received 26 January 2007

:p

 

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 1 month later...

G.P's have never stopped issuing sick notes (Med 3) infact they do this for all those who are claiming ESA and DLA pre WCA and for those who appeal against the ATOS /DWP decision that they are fit for work

As well as issuing sick notes to those who are in work , but are temporarily unable to do their job, due to illness

 

If a GP carried out their own assessment not some flawed & unfair test devised by very devious people with only one purpose to reduce the number of people claiming ESA/DLA even when some of those clearly where too sick to work , then the the decision making process would always include what was best for the patient, not the customer or claimant = £££££'s which is what ATOS sees

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  • 1 month later...

Not sure I agree with this, whilst I think GP evidence supporting the claimant should be held with a very high weighting, this decision would be terrible for those with bad GPs.

 

Not all GPs are good and in many areas GPs change every week as they temporary staff. (locums). Meaning they don't know the patient. This will in affect create a new postcode lottery.

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