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KnowHow Manager - extremely rude, wish to complain


dunkdriver
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I spoke to the team at knowhow in sheffield today on the issue of my broken laptop.

 

To cut a long story short I spoke to an operative who was in effect acting as a go between,

relaying info to her manager then back to me.

 

An issue came up regarding collection of the product and

 

I asked to speak directly with her manager.

 

A man came on the phone and announced himself as "chris".

 

He then proceeded to be very rude,

talking over me,

being extremely agressive and bombastic,

 

he would not listen to my case and

 

just kept repeating the same phrase over and over again in a very irritating way

which I believe to be deliberate to inflame me.

 

I however remained calm and objective despite his nasty behaviour.

 

I asked to complain about him and he refused to put me on to someone with whom icould make a complaint.

 

I really feel this man should be repremanded for his behaviour

and would like an apology at least.

 

What can I do about this?

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what is the problem with the laptop too?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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prob just the charger then...

 

so you have the knowhow whatever happens cover

 

or you just took it in for repair?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

The charger is still working but windows is failing to boot so I'm guessing it's the hard drive. I've been paying somewhere in the region of £9 a month for a"care package" which I was sold in store as insurance when I bought the laptop.

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what about safemode

keep hitting F8 after the beep.

 

have you got the T&C's for this care package?

 

bet they say accidental damage is not covered.

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I had the same thing, sounds like a problem with the boot manager. Have you been doing regular back ups, is there any important documents, pictures etc on the hard-disk?

 

I'm getting a black screen with the microsoft logo and a bar running left to right underneath but it won't boot any further.
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Unfortunately my back up regime leaves a lotto be desired. They did offer me data retrieval but I have problems getting to a store to collect as I live in orkney now and it takes another 10 days for this service. The weeks repair time was all I could afford time wise so fingers crossed they should haveit done by then i hope.....

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ahup my neck of the woods eh!

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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just let it run.

 

safemode with cmd prompt only

 

you either need to run chkdsk c: /v /f /r

 

or

double click [my] computer

 

right click c:drive

 

properties

tools

check now

 

tick both boxes

 

click start

 

then accept run on next start up

 

then reboot your machine

 

...

 

map wise im within 30miles

but we'd need to get wet to see each other

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Share on other sites

yes it does

 

Is the little HDD led going crazy or on all the time?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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ok sounds like it didn't like the shock then

 

if its ticking then new hdd time sadly

 

not got a usb cradle for putting it onto another pc have you?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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