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    • The Chinese-owned app is tying up with Shopify to create video ads and hiring thousands of engineers. View the full article
    • Hi Everyone, hope you are all keeping well in this strange new era.   On the 17th Sept, my friend booked a delivery to send a parcel to the USA, a vintage sewing machine. The collection and delivery was booked through MyParcelDeliver.Com, and UPS was the chosen courier. They collected it about four days later.   He paid for additional insurance along with the transportation of the item, to the tune of £128.75.   He packaged the parcel very well, packed with bubble wrap and paper and also styrofoam so that the sewing machine was safe in the box. He placed some plastic wrap over this, and he then sealed the box with tape. He videoed this for the buyer, so she could see how well he had packed the item because they were both concerned about the package being well protected.   The item arrived in the USA a few days later. The buyer instantly notified my friend that the parcel packaging was damaged, showing stress from water and general mishandling, and the item was also damaged in various parts, mainly the casing and the base.   He complained to MyParcelDelivery.Com on the1st October, they responded with 'You need to contact UPS...', which he did and also the buyer contacted them and got a response on the 2nd October.   UPS informed the buyer they would like to come and take a look at the packaging and the item, and this is the last she heard from them, she has called them several times, and always they say someone will call tomorrow and no one calls. She called my friend to ask if he could call them too and chase them up, he is Italian, and though he speaks English generally well, he asked me to talk with them on his behalf because he felt they were not listening to him or that he was missing something.   I spoke with them on the 26th October, they said they had sent my friend an email about this, we checked all of his emails, junk/spam too. There is nothing in there, I asked them to resend it, but nothing has appeared despite them saying they have sent it, we know they have the correct email address because they sent a message on the 2nd confirming they are looking into the claim of a damaged package, they also said they were planning on calling the seller 'again' on the 27th, which of course never happened, which she confirmed with me on the evening of the 27th.   Now it would seem to me that MyParcelDelivery is trying to say it has nothing to do with them, despite the booking being made through them, UPS US are pretending they are doing something but have so far done nothing, and we have heard Zilch from UPS UK.   I would like, if possible, some guidance on how to go about getting this resolved because this is just not right, the agent/courier have had their money, but the seller and buyer have been the victims of poor service and damaged goods.   If anyone could point us in the right direction on how to tackle this and get some redress for this, then I would be most grateful.   Thanks and kind regards   Mr B                 pox.pdf
    • From December, NS&I is phasing out posting warrants - a type of cheque - to winners. It instead wants bondholders to provide bank details so it can pay the money into their account. View the full article
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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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We have received a demand on ground rent from a new company which owns by same shareholders of the landlord of our flat. The demand was chasing not only the yearly ground rent of GBP100 (which we paid yearly), and also the difference of inflation amount since the flat was built in 1995 - that is GBP830:mad2:. However we did not own the flat from 2004, we rejected to pay the amount for the period that we did not own the flat. We then wrote to them for dispute. The landlord did not response to us at all and later they sent the demand to our mortgage bank and requested the amount:-x. At the same time, we investigate about the landlord about the new company and find out that the original company (which we used to pay the ground rent) was strike off:???:. The directors of the orginal company bought a new company and request for the ground rent and the additional amount. Unfortunately, the mortgage bank paid the demand and claimed that they did not consider the dispute as a good enought for them not to pay. We then decided not to pay the ground rent anymore until a full explanation from the landlord. However, the landlord did not reply us and reject to send the demand to another address. :evil:

 

Recently, we find out the new company is a dormant and plan to strike off again.

 

We have following questions?

1) Is it legal for the landlord to transfer the freehold from one company to another company without notification to the leaseholder of the flat?

2) Can they collect the ground rent for the period that we did not own the flat (obviously it is unreasonable!!!)

3) Can the landlord refuse to send the ground rent demand note to another address?

4) Is it legal for the new company to collect the ground rent (the company is dormant and plan to strike off)?

5) We did not hear anything from the landlord since they sent us the GBP830 demand note on ground rent. What should we do?

 

We are so miserable ... not to know what we should do. We want to sell flat , however, we have no clue whether it would affect our selling.

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1. Generally NO, if a FHer wishes to sell the freehold he must first offer it to the tenants at the same price, he is breaking the law if he doesnt do this. BUT NOTE* sometimes it is possible for a FH company to pass it to another related company as the FH isn't actually being sold. See here > http://www.lease-advice.org/information/faqs/faq.asp?item=167

 

2. This depends, a new LH is often liable for any previous GR and service charge debts attached to the property, normally though the solicitor/conveyancer would investigate this at the time of purchase and some sort of indemity signed relating to previous debts. The amount of GR is as stiplualted in the lease, if it says £100 then it remains £100 it cant be increased due to inflation or any other measeure unless the lease clearly stipulates so.

 

3. No, the FH must send it to the address you stiplualte, for example you may own a FH property but rent it out, therefore its no good the Fh sending GR demands to the property, he must send it tou you, assuming you have told him the correct address, if he is sending demands to the wrong adress then he isnt comply with S166 > http://www.legislation.gov.uk/ukpga/2002/15/section/166 and you can legally withold ground rent.

 

4. I'm not sure, see 1. (It sounds like this new company is not actually the FH). You can check who is the legal FH at Land Registry.

 

5. Write asking how this amount is calculated and enquire if they are sending demands to you at address stiplulated (not to properry address if youve told them you dont live there), have a read of S166, have they complied ?. Do GR amounts add up ?, In any event they can only chase 6 years worth, so back to 2007/2008 not 1995 !

 

Have a look at LEASE site > http://www.lease-advice.org/

 

Generally the FTT (previously LVT) > http://www.justice.gov.uk/tribunals/residential-property delas with leasehold disputes BUT note it has no juridstiction over ground rent BUT does have juridstiction over admin charges incurred as a result of non payment of GR.

 

If you can afford it, its wise to pay any GR (and service charges) and fight to get them refunded later, as there is a slight risk of forfeiture.

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1) no

2)no

3)not unlawful but very silly if the other address is your address for serving legal papers etc.

4)depends on legality of assignment and fromwhat you say it does sound dodgy so I would demand clarification.

5) send your correspondence to the registed address of the company, they cannot refuse to accept post there.

You can eventually force the sale of the freehold (if all of the leaseholders of the property agree) and own the building as a commonhold

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1) no

2)no

3)not unlawful but very silly if the other address is your address for serving legal papers etc.

4)depends on legality of assignment and fromwhat you say it does sound dodgy so I would demand clarification.

5) send your correspondence to the registed address of the company, they cannot refuse to accept post there.

You can eventually force the sale of the freehold (if all of the leaseholders of the property agree) and own the building as a commonhold

 

2. Well clearly they can, its well known that a new LH can indeed be liable for previous GR and Service charges, however this is normally dealt with at buying stage BUT it does happen

 

5. Commonhold is dead in the water and there are something like 12 commonhold properties in the UK BUT LH's can band together and use RTM (Right to Manage) or RTE (Righjt To Enfrachisement) to take control of the building, but these are not always possible and RTE can be very expensive.

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