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My girlfriend left me in October last year to go to a rented accommodation property, so

 

she took out the moving house with BT option to get it in new house.

 

She was told there would be an engineer out to hook her up.

 

She got email/text from them saying that there was no need as there was a live line to the house.

 

Now that she is moving back with me she tried to cancel her phoneline as she no longer needs it.

 

She's been told she started a new contract from when she moved to her new house

and she will be charged so much money for this just because they flicked a switch on at their end to connect her.

 

Is this right?

Edited by Conniff
correct typo
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Hi

Unfortunately yes they can. When you take a new line this comes with 12 or 18 months contract and to try and exit the contract mid way will incur cancellation fees.

 

You will need to check the terms and conditions to see just how much.

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