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    • Ok looks like we are going to court. Ive recieved a "Directions Questionnaire" (Small Claims Track).   Obviously self explanatory to fill out but I assume I dont agree to mediation? Will this be frowned upon? Obviously I have no intention of giving them a penny so unless mediation results in them witdrawing their claim I presume I tick no here?
    • Notice of Allocation to smalls claim track ( hearing )     the final hearing is 16th December   the trial fees are non refundable , does not give a date for fees , it says if parties settle before the trial fee id due then the trial fee will not be payable , if a consent order settling the matter is requested after the trial fee has been paid then the consent order fee will be payable .      
    • OK, so Idem has sent back the quickest response in history following the CCA letter from my OH. An envelope arrived today.   They've sent another copy of the original and signed, application form  from 2000 - most  of which is illegible however, husband's name, address and signature is clear - the small writing is very blurry.  They've also sent numerous A4 pages of what they say is the agreement (it's photocopies of what look likes old pages). There's no signature on it. It's just pages of A4.    Does this help us at all??   Also, am I right in thinking that day claim arrived (4th Sept) + 33 days = Monday 7th October, which is when the defence needs to be in by?   Thanks as always.
    • Hello all,    I have received a letter from Advantis in regards to an overpayment of carers allowance I received when I got a job whilst I was caring for my mother. I did not know I had to inform them etc.    Long story short, I had a compliance phonecall with carers and nothing more was said.    I stopped caring for my mum shortly after and cancelled my carers allowance too.    I was employed for 4 months at the beginning of 2018.    Apparently the DWP and carers have sent letters but I haven't responded so they've gone through Advantis to recover the amount owed. I moved house shortly after cancelling everything and had no contact from them at all.    They sent letters to my previous address so they told me that's why it's been passed onto Advantis.    Today DWP told me that the only thing they can do is take payment in full, or deal with Advantis to come up with a payment plan.    I spoke to Advantis who asked me to pay in full or in two installments, I refused and they then said they've put my account on hold for 30 days whilst I go away and work out my monthly income etc so they can go through an affordability assessment to work out how much I can pay back and how often.      What shall I do? DWP tell me there's nothing they can do as it's been passed onto Advantis.    Advantis tell me they are working on behalf of the DWP... Nobody will tell me who owns the debt.     What shall I do?    Thank you all in advance for your amazing help.     
    • Hi, I have just received a pcn from Euro Car Parks saying that my car was in one of their car parks for 13 mins without making a payment. The reason being is that my husband was waiting for me, but where he thought I would only be 5 mins I was longer because of health issues and I had to take a rest. As if this wasn't enough, unbelievably I have just received ANOTHER notice saying I had not paid for a ticket on the 9th of September. I would like to mention the car park charges are so cheap, at £1:20 all day, it would be insane not to pay. We have used this car park only around 4 times and have always paid, excepting th time the car was waiting for 13mins. What a shock I have got receiving these notices. I wonder if I accidentally keyed in my registration incorrectly? Please can someone advise.
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suemo63

Disability Discrimination Act

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Hi not sure if this is in the right place but hope someone can advise me. I have had problems with vodafone and asked for a large print version of the complaints procedure last May. I thought that the act covers this as in as a service provider and I'm a service user they should oblige. I've kind if just received it last Tuesday but if I can want to take this further. They have no regard for people with sight problems, just state they will help. I'm registered blind. HELP if anyone can

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Does anyone know if you can challenge a company if they don't help with a matter when you have tried for 8 months to sort it. Large print version of the complaints procedure?

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Hi Suemo,

 

This is covered by the Equality Act since 2010. The document you need is :

 

 

 

Equality Act 2010 Code of Practice,

Services, public functions and associations,

Statutory Code of Practice

 

 

Chapter 7 is the one and it does contain examples about alternative formats.

 

 

What is the actual complaint?

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Hi I had issues since Nov 2012 with an ecruption problem their end with my card. To cut a long story short I sent emails and made phone calls but got know here. Anyway I asked for the procedure in large print. I even rang the supposed number for disabled people 33222 (from your mobile) last May. Spoke to a few people as no one knew how to get me one, even though they state they will. A man said he'd send one in May but it would take a few weeks.

I waited and waited, nothing. Tried again January and same thing again emails, phone calls and face booked to ask. Finally as I said I would take matter further they send one out. I want to see if this can be challenged as they state they can provide it but I have had an horrendous time and some really insulting people to deal with. Any suggestions?

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Well it sounds like the original complaint is not disability related, but the process of resolving it seems to have taken far too for reasons related to disability. It shows they either lacked alternative formats, or staff training issues.

 

 

When you say you want to take it further are you thinking as a disability issue, or your original complaint?

 

 

Taking the disability element forward I guess you would need to show that you have suffered 'substantial disadvantage' - i.e. not been able to resolve your original complaint. The process of getting to this point may yield some 'loss' but I guess if you have been treated badly it will be injury to feelings based? You will need all your records if you want to pursue it.

 

 

I should point out I am not a legal eagle and if you want to pursue this avenue you should get proper advice.

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:suemo63:

 

All the disability discrimination legislation has been replaced by the Equality Act 2010. I've no personal experience of using it, but the link below seems as good a place as any to start.

 

http://www.rnib.org.uk/livingwithsightloss/yourrights/equalityact/Pages/equality_act_toolkit_service_providers.aspx

 

Best wishes, Margaret. :panda:

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Hi sue

 

I think you'll need to pursue a complaint with Vodafone first, to demonstrate that they've had an opportunity to put matters right.

 

http://www.vodafone.co.uk/accessibility-services/

 

There is also a Vodafone rep on this site who can look into your complaint.

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Hi suemo63,

 

I'm sorry to read about your dissatisfaction with the level of service you've received.

 

So I can get the concerns you've raised looked into further, could you email me with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To make sure it reaches me could you update the thread with this and I'll get back to you as soon as I can?

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

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Does anyone know if you can challenge a company if they don't help with a matter when you have tried for 8 months to sort it. Large print version of the complaints procedure?

 

Yes you can. It is reasonable to expect an employer to provide a large print version of a complaints procedure to someone with impaired vision or to provide some form of magnified viewer to allow you to read the text. 8 months is too long. Make a complaint to your companies Human Resources department.


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Hi

There is also another option for employers and it doesn't cost that much.

 

A wireless mouse type image magnifier which you roll over a page and the magnified image is put on a TV or monitor screen. These cost around £75 and then your employer would not have to supply anything in large print


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