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    • Hi,   I've recently cancelled a direct debit with this gym and requested to cancel my gym membership but had gone through the same ordeal as previous users on this forum.   I was persistent enough (having read the forums) to have the staff at the gym terminate my membership on their system. See attached image for proof of documentation. Additionally, I have sent Harlands and the gym an email with the image informing them that gym membership has been terminated. I have been given reassurance that they CANNOT reverse the termination.    My question is: 1) Am I still expected to pay that extra 1 month of gym membership? (I was informed this was so, but I requested for an official documentation that states this policy via email without agreeing to pay) 2) Is the screenshot sufficient proof that the membership has been terminated? (date cancelled and time stamp are clearly stated)   Many thanks for the help!
    • Well If I pay British Gas £90 a month they’ll be paid off in about 17 months. That’s a long time but if it’s gunna effect my credit rating until November 2023 why bother paying it off early?    Ive worked out too the PDL default will be 6 years old on the 22/01/2020 so is there a point even doing anything with it? If it gets removed after 6 years does that mean I won’t have to pay it back?    Thanks  Andrew 
    • Minor developments:   a) Notification received that case has been referred to County Court at Chesterfield and we've to await the Judge's directions re allocation etc.    b) The letter I sent on 20th August to the agent (Lambert Smith Hampton) that manages the Berkeley Precinct and has its address on the board at the entrance, has been returned by the Royal Mail National Returns Centre, with a sticker saying the "addressee has gone away"!!   Don't they have an obligation to change the signage if they move, and why wouldn't such a large company have their mail re-directed?   The letter requested assistance in obtaining a copy of the contract between VCS and the landowner. I'm a bit mystified, but have found an additional address, so I could resend the letter and give it another try. 
    • urm.. FmoTl twaddle me thinks followed here
    • 123 Abc efg   22/09/2019 Dear Sir,   Re:  v xyz. Case No: 123456   CPR 31.14 Request   On (date) I received the Claim Form in this case issued by you out of the county court of Salford.      I confirm having returned my acknowledgement of service to the court in which I indicate my intention to contest and counter claim all of your claim.   Please treat this letter as my request made under CPR 31.14 for the disclosure and the production of a verified and legible copy of [each of the following / the] document(s) mentioned in your Particulars of Claim:     1: The agreement/overdraft Facility Confirmation and Terms and Conditions from that date. You will appreciate that in an ordinary case and by reason of the provisions of CPR PD 16 para 7.3, where a claim is based upon a written agreement, a copy of the contract or documents constituting the agreement the original(s) should be available at the hearing. Further, that any general conditions incorporated in the contract should also be attached.   Failure to prove the above will render any claim unenforceable pursuant to section127 and 61b(3) CCA1974   2: The Demand/Termination Notice (Notice served under Sections 76(1) and 98(1) of the CCA1974   3: Notices of Sums in Arrears under running account credit CCA2006 sec 86C   4. Notice of Assignment *   You should ensure compliance with your CPR 31 duties and ensure that the document(s) I have requested are disclosed at your earliest convenience.. Your CPR 31 duties extend to making a reasonable and proportionate search for the originals of the documents I have requested, the better for you to be able to verify the document's authenticity and to provide me with a legible copy. Further, where I have requested a copy of a document, the original of which is now in the possession of another person, you will have a right to possession of that document if you have mentioned it in your case. You must take immediate steps to recover and preserve it for the purpose of this case.   Where I have mentioned a document and there is in your possession more than one version of that same document owing to a modification, obliteration or other marking or feature, each version will be a separate document and you must provide a copy of each version of it to me. Your obligations extend to making a reasonable and proportionate search for any version(s) to include an obligation to recover and preserve such version(s) which are now in the possession of a third party.   In accordance with CPR 31.15© I undertake to be responsible for your reasonable copying costs incurred in complying with this CPR 31.14 request.   If you are unable to comply with this request and believe that you will never be able to comply with this request please confirm in your response.     Yours faithfully   Xyz. is this ok to send. and recorded delivery.
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suemo63

Disability Discrimination Act

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Hi not sure if this is in the right place but hope someone can advise me. I have had problems with vodafone and asked for a large print version of the complaints procedure last May. I thought that the act covers this as in as a service provider and I'm a service user they should oblige. I've kind if just received it last Tuesday but if I can want to take this further. They have no regard for people with sight problems, just state they will help. I'm registered blind. HELP if anyone can

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Does anyone know if you can challenge a company if they don't help with a matter when you have tried for 8 months to sort it. Large print version of the complaints procedure?

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Hi Suemo,

 

This is covered by the Equality Act since 2010. The document you need is :

 

 

 

Equality Act 2010 Code of Practice,

Services, public functions and associations,

Statutory Code of Practice

 

 

Chapter 7 is the one and it does contain examples about alternative formats.

 

 

What is the actual complaint?

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Hi I had issues since Nov 2012 with an ecruption problem their end with my card. To cut a long story short I sent emails and made phone calls but got know here. Anyway I asked for the procedure in large print. I even rang the supposed number for disabled people 33222 (from your mobile) last May. Spoke to a few people as no one knew how to get me one, even though they state they will. A man said he'd send one in May but it would take a few weeks.

I waited and waited, nothing. Tried again January and same thing again emails, phone calls and face booked to ask. Finally as I said I would take matter further they send one out. I want to see if this can be challenged as they state they can provide it but I have had an horrendous time and some really insulting people to deal with. Any suggestions?

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Well it sounds like the original complaint is not disability related, but the process of resolving it seems to have taken far too for reasons related to disability. It shows they either lacked alternative formats, or staff training issues.

 

 

When you say you want to take it further are you thinking as a disability issue, or your original complaint?

 

 

Taking the disability element forward I guess you would need to show that you have suffered 'substantial disadvantage' - i.e. not been able to resolve your original complaint. The process of getting to this point may yield some 'loss' but I guess if you have been treated badly it will be injury to feelings based? You will need all your records if you want to pursue it.

 

 

I should point out I am not a legal eagle and if you want to pursue this avenue you should get proper advice.

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:suemo63:

 

All the disability discrimination legislation has been replaced by the Equality Act 2010. I've no personal experience of using it, but the link below seems as good a place as any to start.

 

http://www.rnib.org.uk/livingwithsightloss/yourrights/equalityact/Pages/equality_act_toolkit_service_providers.aspx

 

Best wishes, Margaret. :panda:

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Hi sue

 

I think you'll need to pursue a complaint with Vodafone first, to demonstrate that they've had an opportunity to put matters right.

 

http://www.vodafone.co.uk/accessibility-services/

 

There is also a Vodafone rep on this site who can look into your complaint.

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Hi suemo63,

 

I'm sorry to read about your dissatisfaction with the level of service you've received.

 

So I can get the concerns you've raised looked into further, could you email me with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To make sure it reaches me could you update the thread with this and I'll get back to you as soon as I can?

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

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Does anyone know if you can challenge a company if they don't help with a matter when you have tried for 8 months to sort it. Large print version of the complaints procedure?

 

Yes you can. It is reasonable to expect an employer to provide a large print version of a complaints procedure to someone with impaired vision or to provide some form of magnified viewer to allow you to read the text. 8 months is too long. Make a complaint to your companies Human Resources department.


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Hi

There is also another option for employers and it doesn't cost that much.

 

A wireless mouse type image magnifier which you roll over a page and the magnified image is put on a TV or monitor screen. These cost around £75 and then your employer would not have to supply anything in large print


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