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Ace catalogue ignoring my emails.

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Hi all, apologies if I'm in the wrong place. I'll try and make this as short as possible. I have an account with Ace Catalogue, and at the moment I'm paying the minimum each month which is £40.00 but my wages have been reduced at work so I'm unable to pay £40.00 a month. I contacted ace as soon as possible so we could sort out some sort of reduced payment plan. At first I received an email off them quite quickly, I explained my situation and they replied with "yes sure we can do a reduced payment plan, how much would you like to pay a month?" So I sent an email back stating how much I could pay (£25.00). And this was on the 31st January. I haven't heard anything back since. I keep emailing them but they're ignoring me. My bill due date is coming up soon, the 12th February, I checked my Ace account online and they still want £40.00 on the 12th February. I can't pay this, and I'm worrying because no one has got back to me, I have to pay this in 2 days! What should I do?? I can only pay £25.00... All answers appreciated, thank you in advance. :|

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Do you have a direct debit set up on this account? If so, cancel it otherwise they will take the full amount.


As they seem not to be able to read emails, send them a letter. If you can afford it send the letter Royal Mail Signed For 2nd Class or get a free proof of postage from the post office.


Work out what you can afford AFTER taking all priority debts off and if it less than the £25 you have offered, then so be it

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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