Jump to content


  • Tweets

  • Posts

    • Agree it is not a modification that needs to be disclosed to Insurers as changing the seats has not changed the risk.  
    • Frpm David Frost and Robert Jenrick: 'Conservatives must show we respect the votes in 2016 and 2019 and not give the Opposition the chance to undo the benefits of leaving the EU'   Sweep away the Brexit gloom – or Labour will unravel a huge gain ARCHIVE.PH archived 22 Apr 2024 05:47:50 UTC  
    • Please please help we were miss sold full fibre by EE July 22  Install couldn’t go ahead no equipment sent and no. Survey it was hell  foind out no full fibre in road so we had to go back to cooper no choice we involved. Ceo and they put in a man from customer resolution s  he was vile he told me I had to go to engineers  something very odd about the ex resolution s in bt basically they took my drive up said they Would put ducting in ready for full fibre we have got £ 40 for a hours upon hours phones stress and more told to go to ombudsman  then bill was £35 we called twice told it was that price as they had treated us appalling two weeks later all sky package gets pulled we call again our bill goes to 165 the next two weeks was hell trying to get yo bottom why it’s off our package it was all on in the end I spent a day on the phone  341 mins was the call anyway I got to the bottom it was this resolution man coveting up the other issue another deadlock  to cover it all up  they hide data  ee did so couldn’t get the miss sell in writing I have now only from sept  Basically now we tried getting full fibre and they have found my drive had to be taken up again which has sunk .  The engineer has placed the wrong ducting again under my drive and need s to be taken to again apparently and the pipe sticks up middle of the drive near gate not behind look so odd it’s a big as a drain pipe open to water and it’s below touching the electrical cables to hot tub . I was sent a letter from the ex resolution to say I had stopped the work  I haven’t  it’s so sadistic she covering up for her mate in that team as the orginal install he didn’t check it had been done correctly  I took to Twitter and posted on open reach they ignored me then after 3 calls of two weeks they sent a engineer bt ignored me ceo emails blocked tag on Twitter unanswered then we get someone from twitter send a engineer he written report to say it’s dangerous since we have  had a  letter to say our problem can not be resolved  then a email to say sorry we are leaving and we can’t get into our account Bt will not talk to us ofcom tells us nothing they can do Citzens advice said go to the police  we can’t go back to virgin due so mass issue with them only option is sky  but point is they make out we have canceled we haven’t we have this mess on our drive dangeous work we are in hell  it’s like she covering up for this collegue it’s all very odd I am disabled and they like played mentaly with me open reach say bt resolved the issue no they have not  I recon they have terminated us making our we have  to hide it from mgt  Help it’s hell I don’t sleep we have 29 may we have tried  calling they just ignore me  at first they are so lovely as they say I am then they go to nnamager and say we can’t say anything to you end call  Scared police are rubbish I need help even typing is so painfull  Thankyou  anyone hello be so grateful     
    • There's a thread somewhere about someone sending the baillifs against Wizzair that is quite hilarious. I would love to see someone do the same to Ryanair. Question is, should you be the one to take that role. You are entitled to the £220, if your flight was from the UK. If it was TO the UK I suppose it is more of a grey area... though the airlines I know have been using £220 as standard. Not that surprising for Ryanair, the worst cheapskates in the universe, to go for the lower amount, and if you forward this to the CEO he will probably have a jolly good laugh and give his accountants a verbal bonus. After all he's the one who said and I paraphrase "F*** our customers, they'll fly with us again anyway". While we would all love to see Ryanair get wooped in court again, I have to join my fellow posters in thinking it's not worth the hassle for (hypothetically) £7 and not sure it will expedite the payment either. It's already an achievement that you got them to accept to pay.
    • The US competition watchdog has taken legal action to stop Tapestry's $8.5bn takeover of rival Capri.View the full article
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

ge money claim for unfair fees and charges **WON**


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 2770 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi Jake,

 

You need to comply with the order above and File and Serve the necessary doc'ts by the deadline.

 

1.a Will be your updated spreadsheet showing all charges and interest.

 

1.b Will be a suitable fully particularised POC. Look here for an example - http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?80-Mortgage-companies

 

1.c Has already been addressed.

 

Let us know how you're getting on with complying.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

Hi Jake,

 

You need to comply with the order above and File and Serve the necessary doc'ts by the deadline.

 

1.a Will be your updated spreadsheet showing all charges and interest.

 

1.b Will be a suitable fully particularised POC. Look here for an example - http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?80-Mortgage-companies

 

1.c Has already been addressed.

 

Let us know how you're getting on with complying.

 

:-)

 

Hi jake, did you get all done and submitted? I

jaxads

 

Halifax - £2281, successfully refunded all charges after LBA letter & telephone call.

Have been offered the difference between the £20 and £12 charges from Capital One -- am sending LBA for remainder.

GE Money - Received settlement of £441, being total charges requested. No interest though.

CCA'd Bank of Scotland / Blair Oliver Scott to produce CCA Agreements on two Credit Cards - well in default, although still chasing payment!!!

EOS Solutions "ceased action on account" on behalf of a friend.

 

All in all, quite busy at the moment and enjoying every minute of it
:eek:

 

 

 

Link to post
Share on other sites

  • 3 months later...

Hi All - 6 months on..........................Still battling on with GE money!Hope this will help others.Have a court date set for next Friday 15th August. So far I have had another offer of 1250.00 same as before they never increased it and then a tomlin order with the same offer. I have not replied to these - in hindsight may be I should have tried to get them to up the amount? Anyway too late now.......Last week I recieved a huge ream of paperwork from Optima - GE's defence forms. They have included a witness statement from a member of staff and a copy of the original loan agreement and then a copy of the telephone transripts detailing all the times they have tried to contact me (mainly at work! I had to ask them to stop constantly contacting me) Basically my side doesnt look good but I knew they would do this, looks like this is going to be a slagging of session of how bad a customer I have been.So....any advice please, I am very nervous about going next Friday and hope I dont fluff it because of this. I am thinking along the lines of ' Sorry I really don't feel that we are here to discuss my poor credit record or behaviour - the issue is the unfair charges applied to my account'. What do you think? Advice much appreciated!

Link to post
Share on other sites

That can only be your approach do not allow them to divert or muddy the waters.

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Thanks andy

I have just got home tonite and have had a new offer of 1750 (tomlin order) with a letter saying that because i havent entered any witness evidence - i am now debarred from relying on any evidence at the hearing.

What do you think - take it and run? Or try to negotiate - think maybe its a little late in the day as court is next friday?

Thanks

Link to post
Share on other sites

Why did you not submit your WS?

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

All the directions and time table are included with the Notice of Allocation...Disclosure & Witness statement exchange, hearing fee trial date.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHER

 

Have we helped you ...?         Please Donate button to the Consumer Action Group - The National Consumer Service

If you want advice on your Topic please PM me a link to your thread

Link to post
Share on other sites

Am afraid i didnt know i had too

 

You can do one of two things, file and serve a witness statement tonight and hope for the best or file and serve a statement and make an application to Court for relief from sanctions to be heard as a preliminary issue before the hearing.

Link to post
Share on other sites

hi jake17, good luck with your claim, not so well up on legal system but will the court not see the two offers they made to you as admitting to wrong doing or at least part of it.

im at the very early stages off making claim against them going on for 5gran now,i dont think they would show phone records in court if it is out like mine they would most probably get done for harassment ,well done for keeping up the battle with them

Link to post
Share on other sites

hi jake17, good luck with your claim, not so well up on legal system but will the court not see the two offers they made to you as admitting to wrong doing or at least part of it.

 

The court will not see the offers as an admission of wrong-doing. If the offers are turned down and the case goes to a hearing, Jake's chances in court may be compromised by the failure to comply with the court's Directions.

 

:sad:

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

Am afraid i didnt know i had too

 

Have you considered accepting the offer? I know it's not exactly what you were aiming for but at 70% are you sure you understand enough of the process and arguments to stand a greater possibility of winning your case?

Link to post
Share on other sites

Have you considered accepting the offer? I know it's not exactly what you were aiming for but at 70% are you sure you understand enough of the process and arguments to stand a greater possibility of winning your case?

 

On the other hand why are ge upping their offer? Are they as confident as they make out?

 

I know it's not long until the hearing but I wouldn't rush a decision. It's not too late for them to offer more.

 

What does the Tomlin Order say?

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

On the other hand why are ge upping their offer? Are they as confident as they make out?

 

I know it's not long until the hearing but I wouldn't rush a decision. It's not too late for them to offer more.

 

What does the Tomlin Order say?

 

I would think it plays the percentages.

 

Without sight of the op's calcs I can only find mention of £1600.00 in charges + request for relief to 8% interest at circa £600.00, s.69 interest is not necessarily granted in every case.

 

I figured the offer would settle the base of the claim + filing and allocation fees, leaving the op out of pocket on possible s.69

 

Not entirely sure how happy the court will be with the missed filing and service dates, it may overlook it but then again it may dismiss late filing in its entirety.. an app for relief from sanction would carry a fee of £155.00 and may not be successful, factoring that cost in the offer starts to look a little better.

 

By all means ask for more but I wouldn't be inclined to drag it out until the 11th hour.

Link to post
Share on other sites

Fair points.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

Link to post
Share on other sites

I have decided to accept the offer - due to the mistakes ive made with missing stuff out etc i dont think its worth the risk. I really wish i had bought the patricia pearl book advertised on here earlier ( only bought it last week) and read through it before starting ( caggers take heed!) it does show though that you can fight these companies and get your money back (maybe all of it if you follow correct procedures!) i want to thank everyone for the help and comments in the meantime.

Link to post
Share on other sites

FWIW I think that would be the sensible option and you've saved yourself a further couple of days in preparing docs and trial.

 

Could you post a copy of the offered schedule prior to signing, just in case it contains anything untoward.

Link to post
Share on other sites

Hi Jake,

 

I also think that's a wise move, accepting their offer.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

  • 2 years later...
Hi Jake,

 

I also think that's a wise move, accepting their offer.

 

Hello again, can't quite believe am here again!

 

If you look at my old thread above, I challenged and won before court date £1750 back in admin fees from ge ........

 

forward 2 years and my account which I have kept in order has been passed to arrow global and to my horror I have realised the charges that they be so kindly refunded by cheque are still on the account.

 

I have contacted arrow who have asked for proof, which I have sent, but I have just received a letter from arrow stating 'thank you for your complaint we will be looking into this ....blah blah' .

 

hmmm seem to have been here before. I have sent them a letter showing the amount that ge refunded to me but I have got a nasty feeling that I have been stitched up like a kipper!!!!!

 

As it never actually went to court would I be in a position to take theses idiots (arrow) to court if necessary???

 

Please help!!!

Edited by slick132
added paragraph spacing; sorted format of quote
Link to post
Share on other sites

Hi Jake,

 

I've added spacing to your post above - blocks of unspaced text are harder to read.

 

In post #42, you were asked for a copy of the agreement or Tomlin Order that led to the court case being dropped by you.

 

Can you post this now but remove any identifiers.

 

If you received the agreed refund by cheque, what happened to the balance due on the account. Or was this covered by the Tomlin Order with GE agreeing not to pursue any remaining balance.

 

:-)

We could do with some help from you

                                                                PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

                                            Have we helped you ...?  Please Donate button to the Consumer Action Group

 

Please give something if you can. We all give our time free of charge but the site has bills to pay.

 

Thanks !:-)

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...