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    • and it will be also now written off under age related criteria anyway.
    • @dx100ukThanks for this! I'm still not clear if I'm facing more than 6 points on my license though. Can you explain any further please? When I accept the 2nd speeding ticket, will they just charge me £100 and 3 points, or will they be more severe consequences since that offense took place the following day of the 1st offense? Similarly, when I accept the 3rd offense, will they look at my record or just charge me with the £100 fine and 3 points? @Man in the middleI've been searching the forum and you seem very knowledgeable. Would you mind giving a look at my query please? Thanks in advance!!
    • Yes of course. That's why it says cc:: BIg Motoring World at the bottom. Don't imagine that this solves the issue. It doesn't. He not have to force the finance company and big motoring world to accept the rejection to give your money back. I suggest that you get the letter off tomorrow. And let us know what you hear but on Friday you should then send a threat to the finance company.   Have a look what I have said here about your options and read the whole thread as well.  
    • Been perusing the actual figures on the polls above wondering where the '16% claimed for deform comes from? I understand that there are 'weighted' end results based on secret calculations ...   Probably going to repeat this later, but remember that the ukip/brexit/reform/deform party has ALWAYS had poll speculation FAR better than their actual  performance at elections - by large margins. SO: The labor and Tory votes come largely from simply the people who say they will vote for them - sorted Lab 43% Tory 20%, with maybe another small 1-2% coming from the weightings of the 'not sures' Greens largely get what is declared from 'other' , although with another declared green bit from the 'pressed' question   So as the share of the voting displayed in 'other' granted to reform/deform is around 11%, where does the '16% too often being reported come from? Seems that reform has been granted as beneficiary of effectively ALL the don't knows and wont says, who when pressed didn't actually declare for someone else ... effectively adding 40%+ to their reported polling % - rather strange given their consistent under-performance compared to polling - or perhaps that is the cause of the higher rating eh?   Now I admit the possibility (probability?) of wingers being ashamed of declaring their support for the yuckey lemon end of the spectrum ... but surely  that should affect the 'Torys as well? Maybe the statisticians have simply weighted in that deform wingers are simply more likely to lie?   But - without 'weightings' and assumptions that faragits will get everything that isnt declared as a definite and unequivocal 'not that Piers Morgan' - reform is on around 11% it seems.   Add to that the history of polling a lot less than the hype - and the simple fact that faragit wingers seem to be spread across the country (presumably skulking in their moms spare room despite being 45+) and greens and lib dems seem to be community minded - I think two seats will be an epic result for farage. Hardly the opposition - far more raving wingnut party.   and importantly - Has farage got a home in clacton yet?
    • "as I have no tools available to merge documents, unless you can suggest any free ones that will perform offline merges without watermarking" (which you don't) ... but ok please upload the documents and we'll go from there
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Blanket accusations of noise problems

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Completely out of the blue about half the residents of the building where I live have this morning received a letter from Environmental Protection threatening us with noise abatement action due to alarms going off.


First, they've clearly made no effort at all to speak to anyone before making these threats.

Second, the actual worst culprit isn't on the list of occupiers they've written to.

Third, they acknowledge themselves that the basic cause of the problem is that the exceptionally bad weather has caused water to get in to some of the alarm boxes and short them out.


We've been ordered (everyone, regardless of if their alarm is causing a problem) to arrange a service contract for yearly maintenance, which won't solve the basic problem anyway.


I, and several others, are seriously annoyed that we've been threatened like this with absolutely no evidence that we are causing a problem or that we could do anything to stop it anyway. On top of that, at least two of us are amongst the ones that complained about the worst incident when an alarm was going off for 22 hours on New Year's Day!


Are Environmental Protection allowed to do this - ie. issue blanket accusations and threats?


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I would say yes. If the report said 'the alarms in that block of flats are always going off and not just the same one', unless they could visit at that time they won't know whose it is. It would be unreasonable to expect them to sit outside waiting.



The complainant is entitled to call the police if it is such a problem.

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1. It isn't 'always going off', it's happened 3 times over about 2 months.

2. They know the flat numbers involved as they've been reported by the other residents, who are obviously most likely to be affected.

3. They've obviously visited the property but apparently not made any effort to speak to the 'innocent' occupiers. At least two of us are generally at home all day.

4. I called the police on New Year's Day out of desperation when I couldn't contact the owner of the property, who was on holiday. They referred me back to Environmental Protection who never even bothered to call back.


Are they entitled to insist we all, regardless of who is causing the problem, have a maintenance contract? I cancelled mine 2 years ago as we never use the alarm but they're suggesting that anyone without a contract will get an abatement notice if their alarm goes off at all. Ever.


I think mostly I'm so furious because we've been battling a major noise problem for two years now and all that ever happens is we get diaries and recording equipment and the culprits get yet another chance.


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They certainly aren't entitled to insist that you have a maintenance contract, that the same as the ministry of transport insisting you have a warranty for your car or buy a service contract from your local garage.



Seeing as they seem reluctant to respond to you, why not write to them again and this time post the letter 'signed for'. It will cost a couple of quid, but will be worth it as they can't deny they haven't received it.



You can see how they respond to the letter and if it's not to your satisfaction, send another marked 'Official Complaint'

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Sounds like identical alarms for each flat, prob installed by builders..

If the alarms are triggered by bad weather, then replacing ext bell boxes with more weatherproof ones.

Are alarms covered by the lease?

Without an inspection of each system it would be impossible to isolate the fault.

AFAIK it is an offence to have an ext alarm sound continuously for more than 20 mins at a time

A burglar alarm, serviced by qualified engineer, can reduce property insurance.

OP has not had their's serviced for 9 yrs, do they still use it?

The 'fault' may not be a fault if windows have pressure sensors, triggered by the wind.



Regular alarms are annoying and self defeating as others tend to ignore them until they become a nuisance.

Next time one goes off, ring 101 and report a suspected burglary, if occupants are out. Be a good neighbour.

Faulty alarm owners will soon get the message.



Whilst EHO may not be able to enforce annual servicing Contracts, it seems quite reasonable to write to every occupant suggesting they have their alarms checked, as alarms are designed to cope with most adverse weather so some may have a fault.



Conniff: strange that Govt insist I have a valid MOT, and continuous VED / Insurance for my car, on pain of a substantial penalty and points on my obligatory valid driving licence.

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The main reason they will send a blanket letter is a) They cant identify those causing the problem b) So that a complainant cant be identified and singled out.


I agree while EHO cant enforce servicing contracts, the advice given in there letter does seems very reasonable and is probably there first course of action at present.


I do think the blanket letter is correct especially if a complainant is within the problem area so they cant be identified and can basically say I got one of those letters cheeky gits.

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Spoke to my engineer this morning, and it's actually only just over a year since his last visit.


He says the fault is almost certainly down to the extreme weather, he's run off his feet dealing with similar problems at other properties. No amount of servicing will prevent the problem, if there is a fault it would need the engineer to come out to switch it off as it would probably be in tamper mode, and the only way to guarantee it won't go off is to disconnect it entirely.


I've also spoken to the management company who gave out everyone's names. So far as they are aware, Environmental Protection know exactly which properties have alarms which have gone off and have spoken to them already. They're shocked that the threatening letters have gone out to everyone else when they're fully aware the problem is the weather, is not confined to this complex and is only those two properties anyway, neither of which were on the cc list! I'm not the only furious resident who called today and the management company have already made a complaint as they would never have disclosed names if they'd known what would happen.


However, technically as we've been warned, anyone who doesn't have a service contract is leaving themselves wide open to further action regardless of whether it's a first offence so the engineer is calling tomorrow to disconnect ours - much less stressful than the (estimated) 4 hour wait for the engineer to come and turn it off. If it's the evening or weekend, it could be even longer.


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Seems a bit drastic? Most alarms trigger an ext bell/buzzer & strobe, so just disable the sounder.



Most alarms can be silenced & reset from control panel. I leave a key and alarm code with neighour over holidays, just in case it triggers.

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I think that if the alarms could be turned off from the control panel, the occupiers would have done it. Water getting in is causing a short and the only way to turn them off then is to get the engineer to disconnect everything.

He will be disconnecting the exterier sound box as that is where the problem is, however the alarm is a bit useless without it so it doesn't really matter which bit is disconnected. We never use the alarm anyway as the place is never left empty.


"If you want my parking space, please take my disability" Common car park sign in France.

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