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    • I have a copy of my written report , bare with me whilst i find this out. Its not very long as AX told me to just explain the start and finish of the accident. Also, i had explained the accident to them around 50 times via the telephone before they requested a statement.   Is this diagram good enough or do you need me to draw one out ? 
    • i have put the diagrams in to a PDF so we know who is viewing them and to make it easy to zoom. should you wish to start any kind of private action against the other party we wouldn't want them to view them without becoming a member posted directly to screen means anyone can see them.   as i indicated on the other thread, i don't think you will have much if a chance of avoiding 50/50 or even worse on this it doesn't matter what the van driver did or didn't do wrong, the ins co' will have looked at the photos of your car and its damage and concluded your speed etc for the prevalent road conditions was not appropriate, esp as you live there know the road layout well and have indicated it's issues of narrow 1 lane travel .        
    • Thank you. That's very helpful. We would like the diagrams please. I understand that you have completed a written report or statement or completed a form with your account of the accident – but you haven't kept a copy for yourself. Is this correct?
    • Yes i have all the van drivers details .   I referred to ' driving slowly' to my property because the front end of my vehicle was badly damaged , the bonnet was completely cumbled- exposing the engine underneath. I drove slowly as i was scared of my car catching fire or something whilst i was inside . i drove around 2mp round the corner to my property.   It was a transit van, no passengers in the van. He had been in the area working. He lives in another city.   It was 16:25pm, no lights on any vehicles as it was day light. 
    • yes 10 is it that are still not 'accounted for' - possibly the extra 6 billion? Seems likely that despite the already identified horrendous waste of taxpayer money, failure of competence, lying and crony-ism .. the worst may be (likely is) yet to come
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
      I opted for mediation, and it played out very similarly to other people's experiences.
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
      Many thanks, stay safe and have a good Christmas!
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    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
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Vodafone - New Contract - Signal Issues, fobbed off with excuses

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Approx 2 weeks ago I took out a 24 month contract with Vodafone via The Carphone Warehouse, along with a LG G2 handset, having previously had a Virgin Media 24 month contract.

Since starting the contract (incidentally, my partner also took an identical contract and phone, with Vodafone and has the same issues as myself), the signal has dropped off, to the point that it is impossible to make calls using the 3g service, and Vodafone can only suggest we stick to using a 2g service. Having spoken to CPW, who were unwilling to help and pointed us to Vodafone, we have been, for the past 3 days, fobbed off with various excuses by Vodafone customer services, each time assuring us of resolution of the issue the next day etc. It is not only calls that were are unable to make and receive, we are unable to use any data services at home, and extremely patchy coverage when out and about.

Having checked the coverage map, it shows our postcode as having good 3g signal, both indoors and out, and customer services initially deny any issues, although when pushed they always come back with "an issue has been identified in our area and the engineers are resolving it in the next few hours", this has become their daily excuse, but it is never resolved, and, having checked various forums, it seems it is an ongoing problem in various parts of Ipswich, since before Christmas 2013.


What can we do? we don't want to be tied into a 2yr contract if we are unable to receive the service we are paying for, but Vodafone are adamant we are unable to terminate the contract, and that the 1st 7 days of the contract was our cooling off period, and that by continuing to use the service we have accepted the service and are now stuck.


Just out of interest, our Virgin Media contracts, we always had a 3g signal, and never had any issues like this.


I personally took out the contract as I have just started my own business, and I am losing work because of these issues.


So, what can be done? Our treatment as new customers has been disgusting, this isn't the service we are paying for.


Can anyone help?

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Lee will be along soon... ?He will sort you out as best he can.


If you send an email through the contact us section and mark it WRT135 or WRT165 then he will come to you.


We could do with some help from you.


Have we helped you ...?         Please Donate button to the Consumer Action Group



Receptaculum Ignis


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Yes indeedy, Lee will be back on either Monday or Tuesday.

He is very good, but note he may take a while so you'll need to be patient


We could do with some help from you.


Have we helped you ...?         Please Donate button to the Consumer Action Group



Receptaculum Ignis


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If my ordeal was anything to go by you will be stuck with it or be forced to pay out more money to buy a booster box.


Don't bother with the drones in their 1st line support all they do is read a script and ask you do take the same steps each time.


Lee wasn't helpful but it was only because the company is a shambles. I have 3 contracts with them and they worked fine for a week or two and then in my house I couldn't pick up a signal. Just because there heat maps (Shows signal quality in the area,) said that can't be the case you are in a good area and that was it. So far I am dealing with the Ombudsman to get it resolved as Voda refuse to do a thing.

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Having travelled 30 miles away today to a different town, sitting in a house with another Vodafone user who is getting a full signal, yet my partner and I have just 1 bar of signal. What are the chances of it being an issue with the phone? From what I understand, Vodafone don't offer the LG G2 as a phone, it was CPW who 'pushed' the phone as an alternative to an S4, and after todays experience, its got me wondering if it might be an issue with the handsets? And if this is the case, would we be looking to CPW to take the phone back and issue a different handset? Do we have any rights here?

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Having spoken to the friend we were with, ruled out the phones being at fault. They're using a 2g signal.

Also having spoken to friends locally on Vodafone, its not a recent issue, its been going on for months.

I'd also like to know, when taking out the contract, unlimited calls and texts and 2gb data with a promotional offer of an extra 4gb so a total of 6gb, on my online bill it only states 2gb, where's my other 4gb gone?

It seems to me the best resolution to this would be to cancel this contract and go elsewhere, I know the Vodafone rep is going to look in on this, but so far Vodafone have refused to acknowledge this as an issue, and keep pointing me to the only way out of this for signal issues is if service is lost for 7 days or more, which it hasn't been. Can anyone advise as to what the situation is regarding paying for a service which I'm not getting, namely 3g, 4g when available, but having to switch the phone to 2g to be able to use the network? Defies the reasoning behind having the handset, LG's flagship smart phone.

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Hi kregrs,


Thanks for making me aware of your concerns.


I've received your email and will get back to you as soon as possible.


For the benefits of other customers who come across this thread, I'd recommend following the troubleshooting steps on our eForum here for further help with network related queries.


Kind regards,




Web Relations


Vodafone UK

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Thank you for your call this morning, I forgot to mention its not just our postcode we have issues with, on a comparison with my Virgin contract, it is near enough everywhere in Ipswich.

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