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Refund wanted for training course

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Back in June i took a training course to the amount of £500. (this later got reduced after i paid) to other people to £250 not me. I paid full.


Did the course(after the tutor re arranged it a number of times) Also cut my exam time down as she was late in turning up. I pass and have been awaiting my certificate since then. they told me it had been delivered but then got returned to sender as we were on holiday. then they asked me to pay an extra £30 to get it sent again. (after i paid the £500 already. After around 10 emails back and forth ive still not recieved my certificate and its now february.

My question is im i entitled to get a full refund of the £500 i paid? And do my training agin with a more reputable company?


As all im getting back is excuse after excuse and this is costing me business as ive not got a certificate to show people.


I would apreciate any advice given.


Many thanks

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Hello there, how did you make the payment?

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