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o2 being a pain - business phone, never worked properly, fobbed off frm day 1


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I'm having severe problems with o2 at the minute,

 

I signed up for a business contract in February 2013,

 

I've been in the contract for a year now,

 

but from the start of the contract I was being overcharged every month for calls that I didn't make when I was supposed to be on business unlimited.

 

In September 2013 I started having problems with my signal,

my calls were dropping,

I couldn't access the internet

or send text messages for hours at a time,

 

from September until now I've phoned up multiple times about this problem,

I've changed my Sim card twice and

every time I changed the card it took 3 days both times to activate the new Sim cards,

 

I also took the phone to the apple shop on so many occasions that every person in the apple store knows me by name

and why I'm constantly there,

 

there was nothing and has never been anything wrong with my iPhone, and

 

when I explained this to o2 they didn't care,

they tried to replace my black 16gb iPhone 4s with an 8gb white iPhone 4s to see if that would rectify the problem,

 

no matter how many times I phone o2 to complain,

they call me a liar saying that I constantly use my phone and that there's nothing they can do,

 

I have emailed the complaints department numerous of times and

they keep telling of com that they have never received any of my emails,

its unacceptable

 

I'm constantly paying over 42.00 for a phone that does not work and

hasn't worked properly in 6 months,

 

they tell me if I want out of the contract I must pay over 300 pound to have the contract ended early,

which is outrageous,

 

why should I pay off the rest of the contract for a faulty service they are providing but denying there is anything wrong.

 

What should I do?

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Hi and welcome to CAG. Sorry you were missed.

 

If you haven't done so yet, I would send a Formal Complaint. this is handled by different people than the phone drones who when anything goes off script, haven't a clue what to do and have no idea on who to pass it on to.

 

If you decide to complain, send it to their registered address:

 

TELEFONICA O2 UK LIMITED

 

260 BATH ROAD

SLOUGH

BERKSHIRE

SL1 4DX

 

Mark the letter to Ronan Dunne and also 'Private and Confidential'

 

Usually when a CEO gets a P&C letter, this is not opened by a minion so he will probably see it.

 

You can also email him

 

[email protected]

If you are asked to deal with any matter via private message, PLEASE report it.

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