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    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
    • In order for us to help you we require the following information:- [if there are more than one defendant listed - tell us] 1 defendant   Which Court have you received the claim from ? County Court Business Centre, Northampton   Name of the Claimant ? LC Asset 2 S.A R.L   Date of issue – . 28/04/23   Particulars of Claim   What is the claim for –    (1) The Claimant ('C') claims the whole of the outstanding balance due and payable under an agreement referenced xxxxxxxxxxxxxxxx and opened effective from xx/xx/2017. The agreement is regulated by the Consumer Credit Act 1974 ('CCA'), was signed by the Defendant ('D') and from which credit was extended to D.   (2) D failed to comply with a Default Notice served pursuant to s87 (1) CCA and by xx/xx/2022 a default was recorded.   (3) As at xx/xx/2022 the Defendant owed MBNA LTD the sum of 12,xxx.xx. By an agreement in writing the benefit of the debt has been legally assigned to C effective xx/xx/2022 and made regular upon C serving a Notice of Assignment upon D shortly thereafter.   (4) And C claims- 1. 12,xxx.xx 2. Interest pursuant to Section 69 County Courts Act 1984 at a rate of 8% per annum from xx/01/2023 to xx/04/2023 of 2xx.xx and thereafter at a daily rate of 2.52 to date of judgement or sooner payment. Date xx/xx/2023   What is the total value of the claim? 12k   Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? Yes   Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No   Did you inform the claimant of your change of address? N/A Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card   When did you enter into the original agreement before or after April 2007 ? After   Do you recall how you entered into the agreement...On line /In branch/By post ? Online   Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes, but amount differs slightly   Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. DP issued claim   Were you aware the account had been assigned – did you receive a Notice of Assignment? Not that I recall...   Did you receive a Default Notice from the original creditor? Not that I recall...   Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Yes   Why did you cease payments? Loss of employment main cause   What was the date of your last payment? Early 2021   Was there a dispute with the original creditor that remains unresolved? No   Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No   -----------------------------------
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Barclays closing and froze my business account


Pieh0
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Hi all, been reading the forums to see I'm not the only one with this problem with Barclays.

 

On the 3rd of Jan, Barclays removed £9.6k from my account to "TO RECONCILE", reading the forums shows that this was an AML check, but I got a call on the 9th to say that the money is back in my account, and no we aren't going to tell you why it happened.

 

I asked if there were any issues on my account that I should know about, and was told everything is fine, carry on as normal.

 

Then the 13th comes along, and all access to my account gets cut. I call up and find out that my account is under investigation, and the now £21k in my account is frozen in there until they finish investigating. I am also told they sent a letter on the 9th to inform me that they are closing my account, and I get that letter a few hours later.

 

So I go through the complaints system, and ask why was my account being closed, and what is being doing about the money in there, seeing as I can no long run my business until this is sorted. I get a letter telling me that they can close accounts for any reason and they don't have to tell me, but they seem to ignore the question of the money, the main point of the complaint.

 

So I complain again saying it hasn't been dealt with, and 2 days later, it gets closed as a duplicate complaint, and that I have to go to the Ombudsman, which I since have.

 

But I end up speaking to someone on the 29th who says that if i can prove the money is mine, then I should be able to remove the money from my account, and that i need to take this proof to my branch who will fax it over.

 

So I print out all the transaction logs (PoS Business, so no invoices), and take it to the bank. The branch manager takes it, and disappears for an hour, comes back and tells me that head office is happy with the proof, and I can take my money out now, although they will need to order the money in. I asked if they can do a bank transfer, not wanting to walk out of the bank with £21k in my pockets, and they were more than happy with that.

 

So, here I am, thinking this will have a happy ending, right?

 

Nope, I go to transfer the money out, and i'm told that i can't remove the money due to the block on my account (a T2 block).

 

I have sent the paperwork off to the Ombudsman today, after calling them saying it's an urgent case due to the fact my business is my only form of income.

 

The only saving grace is the standing order I set up on my account is still paying me into my personal account, so I can at least pay my bills, up until they close the account in March.

 

Does anyone have any advice on what I can do to speed this up, I don't fancy having to walk into the job center in 2 months stating i'm unemployed due to the bank holding £21k for an undisclosed amount of time.

 

The fact they said it was an investigation makes me think that it isn't an AML check, as i would have thought this would be classed as a tip off, but who knows.

 

Thanks for your help :).

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Hi Pieh and welcome to CAG

 

Firstly, you should make sure you have an alternative a/c set up and ready to use asap. Regardless of the outcome with the Barclays a/c, they may still refuse to let you run an a/c with them.

 

If your business is legitimate and lawful, I have no doubt you will get all your money back when investigations are complete.

 

I suggest you speak again to the FOS saying the banks' actions are putting your business at risk and causing you serious Financial Difficulties (if this is the case).

 

I would also say to the FOS and to the bank that their actions appear to be a clear breach of the BCOBs Regs. Even if the bank is acting under Money Laundering Regs, they have a duty to treat you fairly, and I would argue that this would extend to telling you:-

 

1. Why you cannot have access to your funds.

 

2. How long their investigations are going to take.

 

:-)

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Hi and thanks for the reply.

 

I've put in my letter which I included with the letters from Barclays about it harming my business and the financial difficulties, but i will certainly speak to them about BCOBS, after i've had a quick read up on it so i can quote passages from it.

 

Thanks :)

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The bank is likely to hide behind the Money Laundering Regs or refuse to give you any info at all.

 

Tell the FOS by phone about any Financial Difficulties this is causing. This is the only way you're likely to get a faster response.

 

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  • 1 month later...

Just a quick update, Barclays are still holding my money and the Ombudsman is taking their usual time to deal with things.

 

Got to love how banks can just hold your money up like this without even saying why :/.

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Although we normally advise against contact by phone, call the FOS to chase this if it is causing you difficulties.

 

Also, chase the bank for an update.

 

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  • 2 months later...

Well I finally got a reply from the ombudsman.

 

Long story short, they see no problems in what barclays did. They feel that removing £9.6k from my account for 5 days without notice is fine, even though Barclays can't explain to the ombudsman why it happened, which i've asked them to investigate further. Same thing with the £21k, while i was able to pull most of it out via paypal using/abusing direct debits, i wasn't able to pull all of it out, and the ombudsman, despite being able to see the balance of my account, ignore the remaining money in there, and instantly judged that Barclays has done no wrong.

 

In my reply letter, i asked about the money left in the account, and now she is asking the bank about it, hopefully she will come up against what i had and get told i can't have that money due to the investigation, as it would show how long i would have to wait to get a single penny back if i did not use paypal.

 

Oh well, i'll post back when i get the Ombudsman's next reply.

 

Pieh0

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Was it the actual ombudsman or an adjudicator

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Hi Pieh,

 

If an Adjudicator gives you no decent result, appeal and get an Ombudsman to rule. You may find the Ombudsman's decision is more favourable.

 

Did you get access to your funds of £9K and £21K. If so, how long did this take.

 

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  • 1 month later...

Back again, the Adjudicators love to take their time.

 

So their letter starts off by trying to change history, Barclays has no evidence to show that my access to my account was blocked during the period in question, however I think they are looking at the wrong dates and mixing the separate points up as it goes on about how i made payments on the 6th and the 9th.

 

"On the 9th of January 2014, a £xxxxx International payment was made which would suggest that there weren't any restrictions on the use of the account."

 

But they do mention that while the account wasn't blocked, the debit card was which might have confused the branch staff, which is nonsense as i spent well over an hour in the branch trying to get them to transfer the money via faster payments, not using my debit card, so for that, they are offering £200. They also mention that if it was a blocked account, direct debit & standing order payments would have been blocked.

 

So they have mixed up the £9.6k that went missing for 5 days, and the £21k they stopped me from accessing.

 

I managed to pull the most of the money out using paypal, and it left about £500 in there which i couldn't pull out in time, but the bank refused to give me it until the ombudsman poked them about it.

 

Oh well, time to have a think about how i'm going to reply to this :)

 

Thanks.

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Hi Pieh,

 

You should have already been told by the FOS that an Adjudicators decision is based on several factors, but not necessarily on Law or Regulation.

 

For a more realistic ruling, you often need to appeal and seek a review by an Ombudsman.

 

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Hi Pieh,

 

No, in your case, there's probably nothing to be gained by a request for it to be reviewed by an Ombudsman.

 

I wasn't suggesting you seek a review - I was merely saying that the Adjudicators decision can be based on all sorts of stuff but not necessarily Law or Reg'ns.

 

Did the Adjudicator or Barclays mention any compensation regarding this matter.

 

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Yes, Barclays offered £200 for the branch getting confused and refusing to let me have my money, even though the call center said the same thing.

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In the circumstances, £200 is probably a decent result.

 

It goes nowhere near to making up for the anguish this caused you but you'd be unlikely to be compensated for the bank following the Anti Money Laundering Regs.

 

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  • 1 month later...

Hello,

 

I was reading your message as I am in a similar situation but with our personal accounts, I must say it is utterly depressing to see what banks are allowed to get away with - or is it only Barclays who does this sort of thing?

Are you still banking with Barclays?

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No, they won't let me have a bank account after this incident.

 

Turns out a 90 y/o man allowed him self to be the victim of identity theft, and in Barclays infinite wisdom, this makes me the criminal.

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I think you should be making complaints to the FCA - they don't act on behalf of individuals, but they do act when they get sufficient complaints.

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Dealing with Customer Service Departments? - read the CAG Guide first

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1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

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5: Fair Treatment for Credit Card Holders and Borrowers - COBS

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