Jump to content


  • Tweets

  • Posts

    • I hope you mean I try to help people stand up to bullying - and not do the bullying!   I'll assume it's a compliment!     Well - that sort of demonstrates that you've not understood my point and (perhaps?) haven't actually read the OP?   My point is that it is not the boyfriend (the supposed "owner" of the car park) who is posting, but his girlfriend who believes that he "owns" his car parking space.  Yes - it usually makes sense to believe that what the OP is posting is the truth, but in this case there is every reason to believe that there is a possibility that the OP might be mistaken about her boyfriend's ownership of the parking space, because...  well, how would she know for sure whether he does or not?  He might be boasting or lying or simply mistaken.  (My understanding is that many people who "own" flats are often under the mistaken apprehension that they "own" a parking space when they don't.  All the more reason then that somebody else other than the "owner" might be even more mistaken).   I suppose what I'm getting at is that I was a bit surprised that both you and dx100uk were able to give such definite and certain answers to the OP without exploring her situation a bit more fully and ensuring that she fully and correctly understood her boyfriend's rights in respect of the parking space in question.  I was simply concerned that without getting more information from the OP, then the replies given to her might prove to be less than useful.  I wouldn't want her to leave thinking that there was absolutely nothing to worry about and then find out there was because she'd been misadvised because she didn't understand whether her BF "owned" the space or not.   Of course, it may be that my concern here makes absolutely no difference to the answer that needs to be given to the OP because it doesn't matter whether her boyfriend actually "owns" the parking space or not, which is fine.  But sometimes I think it would be helpful to the OP (and other readers like myself) if some of these legal niceties could be spelled out rather than left unexplained.    
    • I've spoken to my son in law and because the gearbox can be very expensive to repair, he would prefer to reject the car.   The garage isn't going to charge storage at the moment.   I feel they have been mislead regarding the service history.   How difficult would it be to get the finance company on our side in rejecting the car and sending back to the dealer?
    • The first thing to say is that you better go ahead and refund the buyer because otherwise she will end up getting negative feedback as well. We will try and help you get your money back from Hermes. Have you made a formal claim through Hermes and have they formally declined you and giving you reasons why? Presumably the item was properly declared and properly valued when the delivery was booked. You don't say whether or not you took out their so-called insurance. Please start off by reading around the sub- forum focusing particularly on the Hermes threats. There are lots of them. Get to understand the principles in respect of the arguments – the insurance element, your third party rights despite the fact that you booked it through Packlink. Have a look at other people's experiences of having sued Hermes, the process of issuing the claim, the defence, the mediation and have a close look at the advice that we give about how to handle mediation. It's highly likely that you will have to issue claim papers so also read around to understand the steps you need to take to bring a small claim in the County Court. It's straightforward but understanding the steps will make you far more confident about what you are doing. Have you started a formal complaint against Hermes and Packlink?
    • Christmas Wonderland has been allowed to reopen because it sells real Christmas trees. View the full article
  • Our picks

PC Repair with Express-PCs


Please note that this topic has not had any new posts for the last 4844 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Good afternoon,

 

I really, *really* need some help with this. I had a PC that I bought from an online store (Express-PCs) on eBay. It went faulty within it's warranty, so as requested I returned it to them via Parcel Force for repair on 31/03/2006. It arrived at the repair centre

(I know as I checked online and got confirmation from Parcel Force), but they've not spoken to me since.

In the interim since having sent the PC off and today, I've sent them about thirty e-mails but not had a single reply. At one point, I even thought that the company had been liquidated.

 

Does anyone have any idea of what I can do, the whole escapade has been drawn out for over six months now. And I really need the PC back for university work.

 

-Dave

Trapper Dave v. Barclays Bank

S.A.R - (Subject Access Request) Sent 04/09/2006

Refund request made 05/10/2006

LBA Sent 24/10/2006

Offer made by Barclays 04/11/2006

Offer rejected 14/11/2006

Barclays stand firm by offer 01/12/2006

Filed claim 7QZ03573 with Money Claim Online 10/01/2007

File acknowledged by Barclays 19/01/2007

 

Trapper Dave v. Express PCs *Resolved*

PC Sent away by recorded delivery for repair 03/04/2006

Nothing heard since 03/04/2006

Sent Express PCs recorded request for PC to be returned 13/11/06

Report case to Trading Standards

Trading Standards Gateshead takes on case 29/11/2006

New PC sent out by Express PCs 08/01/2007

New PC arrives 09/01/2007

Empty Windows XP Pro box sent 20/01/2007

Windows XP Pro re-requested 20/01/2007

Acknowdlgement that Windows XP Pro wasn't sent 22/01/2007

Link to post
Share on other sites

Find out their details from companies house, and contact the MD/owners direct. Failing that, take them to small claims.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

Link to post
Share on other sites

How would I get the MDs information?

Trapper Dave v. Barclays Bank

S.A.R - (Subject Access Request) Sent 04/09/2006

Refund request made 05/10/2006

LBA Sent 24/10/2006

Offer made by Barclays 04/11/2006

Offer rejected 14/11/2006

Barclays stand firm by offer 01/12/2006

Filed claim 7QZ03573 with Money Claim Online 10/01/2007

File acknowledged by Barclays 19/01/2007

 

Trapper Dave v. Express PCs *Resolved*

PC Sent away by recorded delivery for repair 03/04/2006

Nothing heard since 03/04/2006

Sent Express PCs recorded request for PC to be returned 13/11/06

Report case to Trading Standards

Trading Standards Gateshead takes on case 29/11/2006

New PC sent out by Express PCs 08/01/2007

New PC arrives 09/01/2007

Empty Windows XP Pro box sent 20/01/2007

Windows XP Pro re-requested 20/01/2007

Acknowdlgement that Windows XP Pro wasn't sent 22/01/2007

Link to post
Share on other sites

Do a google search for companies house...you can do it online.

7 years in retail customer service

 

Expertise in letting and rental law for 6 years

 

By trade - I'm an IT engineer working in the housing sector.

 

Please note that any posts made by myself are for information only and should not and must not be taken as correct or factual. If in doubt, consult with a solicitor or other person of equal legal standing.

 

Please click the star if I have helped!!

Link to post
Share on other sites

If you paid by credit card then contact them, let them know and ask them to refund your money.

Lloyds TSB, Total Charges £900, Claim Filed for £1379 - Settled

 

Sainsbury's Bank Credit Card, Total Charges £90 - Settled.

Link to post
Share on other sites

I paid by bank transfer. :x

Trapper Dave v. Barclays Bank

S.A.R - (Subject Access Request) Sent 04/09/2006

Refund request made 05/10/2006

LBA Sent 24/10/2006

Offer made by Barclays 04/11/2006

Offer rejected 14/11/2006

Barclays stand firm by offer 01/12/2006

Filed claim 7QZ03573 with Money Claim Online 10/01/2007

File acknowledged by Barclays 19/01/2007

 

Trapper Dave v. Express PCs *Resolved*

PC Sent away by recorded delivery for repair 03/04/2006

Nothing heard since 03/04/2006

Sent Express PCs recorded request for PC to be returned 13/11/06

Report case to Trading Standards

Trading Standards Gateshead takes on case 29/11/2006

New PC sent out by Express PCs 08/01/2007

New PC arrives 09/01/2007

Empty Windows XP Pro box sent 20/01/2007

Windows XP Pro re-requested 20/01/2007

Acknowdlgement that Windows XP Pro wasn't sent 22/01/2007

Link to post
Share on other sites
  • 2 weeks later...

Off goes the letter today by recorded delivery.

 

Is it worth getting in touch with Trading Standards or whatever they go by nowadays?

Trapper Dave v. Barclays Bank

S.A.R - (Subject Access Request) Sent 04/09/2006

Refund request made 05/10/2006

LBA Sent 24/10/2006

Offer made by Barclays 04/11/2006

Offer rejected 14/11/2006

Barclays stand firm by offer 01/12/2006

Filed claim 7QZ03573 with Money Claim Online 10/01/2007

File acknowledged by Barclays 19/01/2007

 

Trapper Dave v. Express PCs *Resolved*

PC Sent away by recorded delivery for repair 03/04/2006

Nothing heard since 03/04/2006

Sent Express PCs recorded request for PC to be returned 13/11/06

Report case to Trading Standards

Trading Standards Gateshead takes on case 29/11/2006

New PC sent out by Express PCs 08/01/2007

New PC arrives 09/01/2007

Empty Windows XP Pro box sent 20/01/2007

Windows XP Pro re-requested 20/01/2007

Acknowdlgement that Windows XP Pro wasn't sent 22/01/2007

Link to post
Share on other sites
  • 1 month later...

Finally had the issue resolved yesterday. I had a brand new PC sent out from the company, with thanks to Gateshead Trading Standards. :D

Trapper Dave v. Barclays Bank

S.A.R - (Subject Access Request) Sent 04/09/2006

Refund request made 05/10/2006

LBA Sent 24/10/2006

Offer made by Barclays 04/11/2006

Offer rejected 14/11/2006

Barclays stand firm by offer 01/12/2006

Filed claim 7QZ03573 with Money Claim Online 10/01/2007

File acknowledged by Barclays 19/01/2007

 

Trapper Dave v. Express PCs *Resolved*

PC Sent away by recorded delivery for repair 03/04/2006

Nothing heard since 03/04/2006

Sent Express PCs recorded request for PC to be returned 13/11/06

Report case to Trading Standards

Trading Standards Gateshead takes on case 29/11/2006

New PC sent out by Express PCs 08/01/2007

New PC arrives 09/01/2007

Empty Windows XP Pro box sent 20/01/2007

Windows XP Pro re-requested 20/01/2007

Acknowdlgement that Windows XP Pro wasn't sent 22/01/2007

Link to post
Share on other sites
  • 7 months later...

Hi everyone

 

I'm another victim of Express PCs.

 

I've bought a router and after 30 days of the purchase date they havent sent anything.

I've asked them and they say they've sent. I've asked for the tracking number but Royal Mail does not have any information about this tracking number. Then I've asked a number of times for a proof of delivery (a receipt from Royal Mail) by fax or scanned message and they refuse to send.

Oh well... the delivery address is an office, open everyday from 8am to 7pm and we receive packages with goods almost everyday, without problems.

They sent me a form to be signed where I state that I haven't received anything, I've checked with my neighbors, etc, etc.

The point is: I refuse to sign the form because the tracking number is void. I simply cannot sign it because I dont have proof they really sent the package.

 

What do you recommend?

 

How can I contact Trading Standards?

 

Kind Regards and Thank you in advance!

 

Richard Gomes

Link to post
Share on other sites

WHo sent the form? Rm or your seller?

 

I would fill it in as that's the wasy they will be refunded.

 

How did you pay? paypal or bank transfer?

 

If paypal , send an email asking for refund immediatley and if no or lack of response start and INR dispute- remember you only hav 45 days to open one from the date of purchase.

 

If bank transfer or check i am afraid your up to the mercy of the seller for a quick refund and may have took take legal action ifnot forthcoming

 

If you type in trading standards in your dearch engine it will take you to their main page and then you can type in your postcode and will be directed to your nearest office.

 

 

Idax

Please contact a member of the site team if you are offered help off the forum for a a paid or no win no fee service.

 

Please consider making a small donation to help keep this site running

Click here to donate through PayPal (opens in a new window)

Link to post
Share on other sites

I eventually got on to Gateshead Trading Standards (their local one, not mine) who eventually got them to send me a replacement.

 

In the meantime I purchased a new computer. So I asked the person who was liaising for me at the Trading Standards if I would get a new warranty and if it would be transferred if to the new owner if I sold the PC; which I was told it would.

 

The new owner of the PC has reported that the PC is broken and that they have been unable to contact Express PCs. Gateshead Trading Standards have advised the new owner to seek a refund from me, although I don't have the money - I've been advised to seek a refund from Express PCs but there doesn't seem to be any sort of way to contact them.

 

What on earth can I do?

Trapper Dave v. Barclays Bank

S.A.R - (Subject Access Request) Sent 04/09/2006

Refund request made 05/10/2006

LBA Sent 24/10/2006

Offer made by Barclays 04/11/2006

Offer rejected 14/11/2006

Barclays stand firm by offer 01/12/2006

Filed claim 7QZ03573 with Money Claim Online 10/01/2007

File acknowledged by Barclays 19/01/2007

 

Trapper Dave v. Express PCs *Resolved*

PC Sent away by recorded delivery for repair 03/04/2006

Nothing heard since 03/04/2006

Sent Express PCs recorded request for PC to be returned 13/11/06

Report case to Trading Standards

Trading Standards Gateshead takes on case 29/11/2006

New PC sent out by Express PCs 08/01/2007

New PC arrives 09/01/2007

Empty Windows XP Pro box sent 20/01/2007

Windows XP Pro re-requested 20/01/2007

Acknowdlgement that Windows XP Pro wasn't sent 22/01/2007

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...