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    • Funding concerns are expected to see Saudi Arabia reduce its giant building schemes.View the full article
    • Why the former Fujitsu engineer is such a key figure in the Post Office scandal.View the full article
    • next time dont panic and wet yourself and offer payment !! Date of issue – 14 june 2024 date for aos - 2nd july  date to file defence - 16th july      other than the CCA/CRP and if it ever gets that far..a witness statement, you send them NOTHING and dont ever instigate comms with them. esp by email.. i would be sending one final email in reply to theirs above. PLEASE NOTE: email is NOT to be used for any comms with regard to our mutual court claim. else they'll be sending a whole forest of faked agreements/documents to you one minute before a court deadline removing your shace to object/pull them apart as unenforceable etc. dx        
    • The EU and China still disagree about the import taxes, but have agreed to discuss them further.View the full article
    • Unbelievably I can't find it, I will have a really good look for it when I have a bit more time on my day off this week. AS a side note, I emailed them offering a token payment to settle the account and avoid court action, which unsurprisingly they have declined. However their reply states:  A Claim was accepted on 19 June 2024 which means we cannot set up a payment plan just yet. You should have received a claims pack from the Court. We would ask for this to be completed with your offer of repayment and returned to either ourselves or the Court.  You have 21 days for this to be completed and returned in order to avoid a Judgment by Default. This means we would need to receive this by 10 July 2024. I was under the impression it was 19 days from date on the claim form. which was the 14th, which would be 3rd July. Could I use this against them as it seems like they are giving me false information in the hope of getting a judgement by default?
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Truly Holidays...seriously upset me.


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After booking a holiday on xmas eve, i only paid the deposit.

today i wanted to call up the company and pay the remainder.

 

It was an 08444 number so i looked on the internet to find an alternative landline.

I found one. yay...but then the guy on the other end gave me another number to call to pay direct....

i called it and it told me to pay online at trulyholidays dot com / pay so i did......…

 

.then when i rang as i hadnt had a new booking confirmation,

i realised i was passed pillow to post and had paid money to a company where no holiday existed ( it wasn't where i booked MY holiday )

i called this company up to be told they cant do anything and that i should call my holiday company, and see what they say.

 

 i rang the bank to try and cancel the transaction to be told it had already gone through...

.but to wait 15 working days for it to clear then raise a dispute....

what does the bank mean by raise a dispute?

 

I also contacted by email truly holidays to find out how it is they managed to let me pay for a holiday that doesnt exist on their computers, explained my situation and provided a print screen of the completed transaction....no response from truly holidays.

 

thats 350 pounds gone and ive no idea how to get it back!!!!

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I booked a holiday with holidaynights dot co dot uk and i went to pay the remainder of it but tried to find a cheaper alternative number. i found one on sayno0870 dot com which out me through to a guy, who gave me another more direct number to ring.....so i rang it, and it said automated to pay the remainder of my holiday go to www dot trulyholidays dot com /pay..... so i put my holidaynights booking reference in, paid online....payment successful.,

 

when i tried to find out why i hadnt received a new booking confirmation, they told me they told me they couldnt find my booking reference. to cut a long story short, i paid the wrong holiday company, truly holidays took my money, a whole £342.51p and i dont know how to get it back.

 

I rang them and a stroppy rep told me they cant do anything ...n that i should call my actual holiday company.... i then called the bank, they told me to wait until the payment has cleared then ring them back to dispute the transaction...i paid by visa debit card so not sure whats gonna happen with that.

 

Ive emailed them with a copy attached of successful payment, ive sent this to every email address i could find....ive sent them a letter by recorded post, which im waiting on but i dont think i will get a response.

 

i just dont know what to do? should i report it to the police and get a crime number aswell or what!! I just dont know what i can do now. That is alot of money which should have been used to pay for my holiday, but my stupid self .... :'(

 

an ideas what to do? or does anyone have an emil address for trulyholidays.com for someone thats high up in the company?

 

please people of UK, help me....

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I take it the payment was made with a debit card.

 

It's called a dispute because you have got something to dispute about the transaction.

Once the transaction actually appears as a debit on your statement (check on internet banking) you ring them to query the transaction. Then they can arrange a chargeback and investigate it further.

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