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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Unecessary Surgery and Loss...

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Hi all,

We have recently lost our bunny. He started having weepy eyes just after Christmas, I took him to one vet who said he probably had an eye infection and prescribed antibiotics. At this point this was fine, after a week on them with no improvement and his eye starting to bulge slightly we took him to a second vet. She said he either had an abscess or a tumour and she would need to do an ultrasound, which she did. Her diagnosis was a retrobulbar abscess and she said the surgery to extract it would be risky and difficult. Based on this statement we sought out the best rabbit vet in the country. We took him up, she said obviously if the previous vet had thought it was an abscess and had run an ultrasound then she would remove it and all should be fine. Mid surgery we find out it is in fact a very large tumour which would be almost inoperable and would severely affect his quality of life. We chose to put him to sleep while he was still under the anaesthetic.


If the first vet had correctly diagnosed a tumour we would have bought him home, showered him with love and affection for a week or so and then put him to sleep before it significantly affected his eating. The surgery was totally unnecessary and was not only expensive but ended our little bun's life in a way that we would not have wanted.


I am not sure what to do - can you advise?

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Your specialist will have seen the ultrasound images from the original vet. If they hadn't they would have insisted on doing another before operating. These images are digital these days and will have been sent by email along with the rest of the records when your original vet referred you. You have a situation here where two vets, one a specialist, agreed that surgery was worthwhile. Sounds like it was difficult to know for sure whether it's an abscess or a tumour and surgery was the only way of finding out. With two vets in agreement on this it would be difficult indeed to suggest either was negligent.


I know you must be very upset, maybe even feel cheated out of a few more days with a beloved pet. Anger is a much easier emotion to deal with than grief and finding someone to blame is an understandable reaction but from what you've posted I don't think you'd succeed in any case against either vet.

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Always very sad when one loses a pet :(


Did you have pet insurance on your little friend ?


If so, you could run your concerns past them and they will advise if you might have a claim against the vet.

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