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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Mercedes Benz warranty issue

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I recently bought a Mercedes Benz sprinter chassis,to have converted to an ice cream van.It has a computer to advise when a service is due.

After 3000 miles the service message came on.The service garage, agree that there is a fault with the computer.However mercedes are refusing to replace the computer unit.They argue that the driving style is the reason the service message is being displayed.I know other ice cream traders with the same van and same driving conditions,most cover 7000 to 9000 miles between services.Any help or advice welcome.

Edited by tony1958
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Did you buy the chassis new or used?


'Driving style' is just a term they use when they're trying to weasel their way out. 3000 miles between services is rubbish - what are they expecting if you cover say 10000 miles per year - 3 to 4 services a year?


Get 2 copies of an engineer's report from the service garage and recommendations on the van and send that to Mercedes UK head office. Just keep going higher until you get a result.


Failing that maybe there's a way that the computer can be reset or reprogrammed.

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Has the reminder come on due to time or mileage?, there's likely nothing wrong with it except that it wasn't reset just prior to you taking delivery of it, it's probably been counting down the days to a service since it left the factory. When was it built? If so it just needs programming with the days and mileage it should be serviced at.

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  • 2 weeks later...

Why was the Service Centre not able to simply reset the Service Indicator? If they are approved by Mercedes they have the STAR system which will allow them to reset the indicator, updating the software will not make a difference to this fault. If they are not it's no wonder Mercedes aren't rolling over as they cannot actually prove it is faulty due to not having the proper equipment at their garage.

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Software updates are quite common to address issues such as this, the same as one company I know has just issued an update to address a not too dissimilar issue. It could be though that the system is reading correctly as it does not only rely on the number of start/stops, miles done or time but other things like the operating temperatures achieved, viscosities and above all the amount of time spent at idle. If the vans cooling systems for the ice cream are driven from the engine then that's a bit of a clue.

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Thankyou for your replies I take onboard that the service light may come on because the van only does short distances,therefore the oil temperature doesn't reach the ideal operating temp.Ihave spoken to people in the trade ,who do the same work in their vans,they get approximately 8000 miles between services,which seems more reasonable taking everything in consideration.

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