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cancelled 1571 and caller id, now added back onto my account and charged for them!


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seriously not happy

 

got my bill sent to me tonight and 2 services I cancelled last year, namely 1571 and caller id, due to the fact that they were going to start charging for them and I never use them, have been added back onto my bill and charged for!

 

and to add insult to injury spent 28 mins on hold waiting for them to answer the phone and guess what, on the dot of 8pm the message of "thank you for waiting we are exceptionally busy and your call is important to us" guff the message changed to

 

we are now closed

 

I guess my call isnt THAT important to you if you cut me off after queuing for 28 mins!

 

When I worked in customer services many years ago that queue was ALWAYS cleared before we left for the day!

claim v natwest WON!

 

all posts made by myself are without prejudice

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