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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Scottish Power Meter Readings - Advice needed please!!!

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To cut a long story very short,


we agreed to have a prepay meter installed as we were struggling to meet the DD payments.


We owed around £1500 and saw this as a way of ensuring we don't get into any further debt,

and we could slowly begin to pay the debt off.


For one reason or another SP haven't taken a reading for ages and so much of the debt was based on an estimate.


We have sent them customer readings but not for a while.


When they came to change the meter I had assumed they would record the final reading on the old meter and work out a final bill from that.


Today I get a visit from a meter reading asking to see the gas meter. Why? I asked, I'm on a prepay, I explained.


The guy explained he had been sent to see if he could get the final reading off the old meter!


He was hoping that when they installed the new one they would have written the reading from the old meter onto the new one

- which they hadn't.


it would appear SP have lost the final reading from that old meter.

The reader explained that they may be able to trace the meter itself if it hasn't already been scrapped, in order to get that that reading.


My position now as I see it is this:

If SP don't know the final reading from the gas meter, and all of this has been based on estimates for at least 12 months,

then how can they say with any confidence what I actually owe them? and why should I take their word for it anyway?


Even if they find the meter, how do I know it hasn't been tampered with and that the reading is a true one?


I am of the mind that they have messed up big time here and I can dispute any figure they throw at me?

I mean, if they don't know, and I don't know, then how do we agree on what the final figure should be?


Am I correct in thinking this and where can I get some help and advice?

Would anyone know the legal viewpoint on this?


Firstly I am going to write to them asking for the final reading and a true, easy to understand statement detailing what they think I owe them.


Thanks in advance


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sadly we used to have a very good svottish power rep here


but they vanished.


itmigt be an idea to send them an SAR


that will give you everything they hold on you.


I agree I would not be at all confident with what they are saying at present.



please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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The final read should have been recorded by the meter asset manager (MAM) who came to change the meter and recorded in a flow called an 'OnJob' where the read hasnt been taken or doesnt fit in it is usually estimated and agreed between the relevant parties (the supplier, the MAM, National Grid and the Data Collector)


If the read they use to bill through the meter exchange seems wrong I would advise complaining and asking them to re-estimate based on your current usage and compared with previous valid reads. It wouldnt surprise me if the read was lower than billed to and this caused them to investigate / check.


I take it there is no sticker on the meter or a luggage tag? the person who exchanged the meter should have had some sort of paperwork or tablet computer type thing.

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Thanks for the replies.


Been on to them this morning and after being passed between departments I finally got through to a nice guy who actually seemed to make sense.


my debt has jumped by £1700 since August!!

This is based on a 'reading' that was taken from the old meter.

They were supposed to record this reading on a sticker placed on the new meter.

The sticker is there but nothing has been written on it.


we now have this meter read that cannot be proved one way or the other,

and given the fact that they sent a man out to get the old reading from the sticker on the new one,

which of course he couldn't do because it was never recorded,

throws even more doubt as to the legitimacy of that final reading and subsequent massive bill.


Since the prepay was fitted exactly two months ago,

I now have a fixed window whereby I can see exactly how much I've used,

and I can tell you it's almost half of what SP have been demanding in DD payments all this time.

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in that case you have very good grounds to complain to them about the bill!


In your circumstance I would write to them (make sure it is headed Official Complaint) outlining you dispute the estimated meter removal read based on your current consumption it cannot be correct etc, provide them with reads taken from your new meter every day for a week or so to justify your argument (if you were very careful with your gas that would be an added bonus!)


Don't forget to mention in your letter that your summer usage would be much lower etc and demand that they revise the meter read downwards. They won't be able to find the old meter by now!

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