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I rather foolishly swapped from O2 (who I have never had an issue with) to Vodaphone

simply because I wanted to use there "sure signal" product,

 

my existing number was ported over on the 21st of January and

since then I have had no voice mail and

since Saturday when a technical chap assured me had fixed i,t

no incoming calls, well actually it rings once and cuts off.

 

The time I've spent on the phone to Vodaphone can now be counted in hours.

 

It's my work phone and I have my own business so you can imagine how frustrating this is,

 

i've spent approx an hour again this morning only only to be told I will just need to be patient.

 

Can it really be acceptable that 8 days after it should have been working it still isn't,

 

I'm hoping that by sharing the awful customer service I've received with as many people as possible it may deter others from going with Vodaphone.

 

this is my first post, I'm going to spend the rest of the morning posting the smae on as many sites as possible!

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Welcome

 

We have a wonderful chappy here by the name of Lee who is a Vodafone Employee...

He will be in contact soon to help you out... I can PERSONALLY vouch for him as he has solved 2 or 3 of my queries :)

  • Haha 1

 

We could do with some help from you.

 

Have we helped you ...?         Please Donate button to the Consumer Action Group

 

**Fko-Filee**

Receptaculum Ignis

 

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Hi HARVEY181168,

 

I'm sorry to see that you've experienced difficulties with transferring your number.

 

Under normal circumstances the transfer would've taken place within a few hours. However, we have experienced issues with a small number of transfers during the last few days.

 

To enable me to get your case looked into further, could you email me with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To make sure it reaches me could you update the thread with this and I'll get back to you as soon as possible?

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK

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Hi and NO :-D

 

Issues with Vodafone never get resolved within 24 hours so come on Lee, do something else to drag this out for as long as you can.

 

(only joking) :lol:

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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