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    • I totally agree though, couriers do have an obligation but so do senders.  If I were to send 20kg of cocaine and it was seized, does that mean the courier is liable? If it's black and white then you can only hold your hands up.  In this case, the entire business of shipping was in globalauctioneers hands. Forced with no choice... a la... Pay for won lots in 48 hours, if you don't then winning lots are re-lotted and you can expect a ban on i-bidder platform.  And now stranger still... if you pay for lots... yet fail to accept and pay their postage request (whatever amount it may be) then you "forfeit" won lots and get nothing.  People may say, why bother? Well I've had Givenchy Gentleman for under £15 inc delivery (it's £45+ in shops). So yes, it's worth going for a true Debenhams liquidation seller. 
    • Thanks all for the responses. As of part 1, hermes. Now the reason I might have seemed hasty was because I genuinely deal with Hermes all day long regarding parcels. When someone says about suing the courier and then mentions Hermes, I wouldn't think about looking as in my opinion (and some 500+ parcels sent that way), I've never had a relatable situation like this.  Anyway to answer you in detail... I bought off i-bidder auctions. The specific business involved was globalauctioneers who are selling off liquidated Debenhams goods. You pay about an hour after the auction has ended, they forward invoice to their shipping department and get a quote for shipping (yes, to be honest they could say £10000 and according to their terms you have to pay it, otherwise forfeit already paid for lots), but it's Debenhams, so not a scam.  I come along and... Well... great items. Nothing mentioned in the terms with buyer warnings to shipping.  On this specific auction lots (every Friday there) next one is Global Auctioneers | Friday Mega Make-up, Cosmetics & Fragrances! 30th July 2021! WWW.I-BIDDER.COM Bid Live at Global Auctioneers's Friday Mega Make-up, Cosmetics & Fragrances! 30th July 2021! auction  . I won around 10 lots (more like 8 but a few lots included multiples so 10 fragrances sent to me). As clearly indicated buyers have to forward the invoice which for a shipping quote, I did, I paid invoice for shipping....done... No idea as to what courier they choose. Just went with it, had no choice. They chose parcelforce.. Sorry, I wasn't trying to promote anything, I pasted it in, saw it went to the big banner, deleted it but it still remained. Sorry folks
    • I think the existing system is that you declare the item and the value – and then they go on to sell you the insurance for it. It would be easy enough for them to make it clear that the insurance for glass objects related only to loss. They don't. In fact on our experience here, Hermes routinely tries to disclaim liability for insured items which are lost simply because they apparently prohibited. And of course, this is not a regulated insurance provided by a "firm". It's the courier's own little sideline. No doubt millions of items are successfully delivered every year. Millions of those are probably insured and the "premium" goes directly into the pocket of the courier has an additional little earner. I think that if they have accepted insurance for something that has been correctly declared, then they have effectively waived their rights to rely on the prohibited items list. 
    • Parents trying to put aside money for their children are in danger of seeing the value of their cash fall due to rising inflation.View the full article
    • That could be helpful – but I have to say that I would have been more comfortable getting an independent inspection first. Although it would be a very good idea to get the manufacturer installed at some point, it is highly likely that they will enter into an independent exchange of correspondence with Lord. You won't know what is being said or discussed and at the end of the day you can't be too certain where the interests of the manufacturer lay. If Lord are a frequent/regular customer of the manufacturer then the manufacturer may find that they have a bit of a dilemma because they won't want to lose a good business customer. I suppose that it is you who has put this enquiry in hand but I think that you have gotten ahead of yourself and it would be better to get at least one independent assessment first of all because then if you had decided to bring the manufacturer in, you would have a documented assessment to show to them and this would have put you in a stronger position. I'm afraid that by alerting the manufacturer before you are ready with all of your own authoritative assessments, you are ceding control. I hope it doesn't cause problems – but at the end of the day, all of these people are serving their own economic interests  
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Problem with WDA please help


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Hi, I had arranged a repayment plan with WDA. However, I was paid late and missed the deadline.

 

I contacted them telling them this and that I fully intend to make the next payment as planned and carry on with the plan.

 

They sent me a statement and they had in the meantime added £300 to my account!

 

I replied saying I will now not continue with the plan until the balance is reverted to what we agreed in the payment plan!

 

They didn't reply. And today is payday and they have somehow without my knowledge or agreement have set up a direct debit and taken money out of my account - for the agreed sum, but I don't want to pay them anything until I can confirm that the balance is what it was originally!

 

Is it too late to get this payment reversed back into my account?

 

What should I do next?

 

WDA aren't responding.

 

I had 2 months ago banned them from taking money out of my account with my bank but obviously this must have expired!

 

Any help would be great]

 

Thanks

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Also, ignore the £300. Its an unenforceable charge. As for expiry on telling them they cant debit... thats the first ive ever heard of it. It lasts until you tell them they can.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Just contact your bank and invoke the DD guarantee as the DD was TOTALLY set up without your knowledge or authorisation. You could get teh fraud department involved as well.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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Make sure to speak to the manager and not the desk rep. get everything confirmed in writing before you leave.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Will do.

 

How do I proceed with WDA? I wanted to make the payment today anyway. But only paying against the total sum I actually owed not with the £300 added!

 

And we also agreed I paid by standing order not just robbing my account.

 

How can I get this sorted?

 

do I just pay them? or do I need written confirmation that this extra £300 isn't going to charged permanently to me?

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You stick with what you are already doing. Get the money refunded, ignore the bogus charges, and when the money is back in your account, get a full complaint going.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Complaint to the lender. Ombudsman wont get involved until the lender issues a final response. They also shouldnt sell it on while a dispute is ongoing. If they do, you can get it sent straight back.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Just state clearly what they have done wrong, why you are maing the complaint and what they can do to rectify/resolve the complaint. keep it short and simple. There are no templates as each complaint is unique. If you need help, post up a version of your letter and we can help with it.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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