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    • This is the contract the DJ is relying on to refuse the refund, indicating they can still provide the service and we have cancelled despite the fact that we have no venue, they have threatened to counter sue for the 2500 in addition to the retained deposit. dj booking conditions .pdf
    • Don't have much to add to what has already been said.   I would acknowledge receipt of the letter and advise them that as the matter they raise occurred 3 years ago, that you will need to look into this further.  Ask them to give you at least one month, as due to Covid-19, it is likely that it will take you longer to get hold of information.  While writing to them, mention the issue of the Insurers not updating the write off information with DVLA, as following the repair, the Insurers still had it registered as a write off.   This caused you to suffer a loss, as when you sold the car to a garage two months ago, they only offered £xxxx, when the car had a trade in value of £xxxx, if it were not classed as a write off.    In the meantime, send a GDPR subject access request to the Insurers claims department and also a similar request to the accident management company.  Ask them for all information held on file to be provided including any DVLA updates in regard to the status of the car.    
    • You would probably have been better off just not turning up for the flights and giving up the money.   How you paid is irrelevant.    You formed a contract with Ryanain then broke it.   Ryanair are going to want their money.
    • Why should I not mention that my wife was driving? Excel already know this, AND that I still have the ticket, from my original letter to appeal to the fine from two years ago. They still rejected it, just saying it was not clearly displayed. The court don't know any of this, so surely they'll throw it out once they know all the facts?   I'd just like this to go away, I don't want to drag it out any further and appeal against them, I could just do without the hassle.
    • Particulars of claim please :   Frustration of Contract and Unfair terms in relation to a request of the refund monies paid when no service provided for wedding event on 23/05/2020 as agreed or at any later date up to date of claim or thereafter. 1.       On 01/04/2019 we confirmed our booking for 23/05/2020 for 350 guests. Please refer to document titled “Wedding Reception Contract”.  There were no terms and conditions attached nor were they provided to us.  2.       We were pressured into make a full payment of £7,700 to secure the date for 23/05/2020, as the dates would not be guaranteed without a full payment.  Full payment was made on 02/04/2019. 3.       On 15/12/2019 we contacted the Events Manager who informed us that she was no longer employed by Goosedale Limited. 4.       We made a number of calls but none of these were returned.  We finally made contact with Mrs F on 13/01/2020 to explain that we understand our Events Manager has left and who would be the new Events Manager.  5.       An on-site appointment was made on 20/01/2020 at Goosedale, together with our wedding catering provider but this was double booked and we were seen by the admin officer who had limited information as our wedding plans. 6.       On 20/01/2020 after the on-site appointment the new Events Manager, Mr xxxx contacted us he would be the duty manager on the wedding day.  7.       On 21/01/2020 Mr xxxxx sent us the catering pack. 8.       On 29/02/2020 we had an on-site meeting with Mr Nick Singh at 10am. 9.       On 05/03/2020 Mr xxxxx sent us a summary of the on-site discussion. 10.   On 20/03/2020 we emailed Goosedale Limited requesting an update for alternative dates or refunds following Government Guidelines regarding COVID-19.  Mr xxxx responded that Goosedale Limited would be postponing events booked for April and May 2020.  Alternative dates were the only option and no refunds were available. 11.   We provided alternative dates none of which were available for Goosedale Limited. They confirmed they had no availability for July 2020 and August 2020 in any of their rooms within their venue.    12.   On 23/03/2020 we requested a full refund as the original wedding date for 23/05/2020 could not go ahead. Mr xxxx confirmed that Goosedale Limited would not be issuing full refunds and attached the Terms and Conditions.  This was the first time we had seen this document. Following his refusal to return the full refund, we offered Goosedale Limited to hold onto out deposit and return the rest of our money until the matter was resolved. 13.   In the absence of a response from Mr xxxx, we further emailed him on 26/03/2020 and requested an update. On 27/03/2020, Mr Nick Singh offered us 18/07/2020 for 350 guests which we agreed and received another booking confirmation on 30/03/2020. 14.   Due to rise in COVID-19 and the uncertainty with events going ahead in July 2020, on 17/04/2020 we secured an alternative date for 350 guests to take place on 08/10/2020 in line with the original booking. Unfortunately, we have not received a booking confirmation for this event. 15.   Wedding venues remained closed until 15/08/2020 and now allow for 30 sit-down guests only. 16.   Goosedale Limited have advised us that weekend bookings require a higher payment, however despite 08/10/2020 falling on a weekday, we were not offered a price reduction. 17.   No further communication was received from 17/04/2020 until an email on 03/09/2020, with a letter attached requested a further “£250 security bond for the event on 08/10/2020”. 18.   On 04/09/2020, we wrote to Goosedale Limited requesting a full refund.  A Letter before court action was issued giving Goosedale Limited 14 days to refund the money. 19.   They received the Letter before Court action on 6/09/2020 in which the request for a refund in full was made, this was sent by recorded delivery which was logged as Received by them and documented the facts to claim a full refund. 20.   We have received no communication to the Letter before Court action and have incurred costs up to that date, in trying to resolve the matter.  Goosedale Limited have remained silent on the matter and have no disregard about how this has affected us financially 21.   We have been subject to unfair practices under the Consumer Rights Act 2015 as Goosedale Ltd have refused a refund “stating no refunds available under any circumstances”. 22.   The CMA issues guidelines on 28 August 2020 (attached) which confirmed that the Contract has become frustrated, and the Terms No Refund are not legal terms to be imposed on customers, who have to cancel due to the COVID. 23.   We have tried to be reasonable under the Circumstances including working with the Venue to rearrange dates right up to August 2020 however it has become clear that, the venue can not provide the service we have paid for since 23 May 2020, and they have unreasonably held on to our funds, without providing any service under the Contract. 24.   We have no additional contracts with the Venue and they have imposed terms which deny a refund, despite informing them in the Letter before action that we  request a refund of the full amount, this now includes interest from the day the Service was not provided up to the date of Trial, as we have been reasonable throughout the conduct of this matter. 25.   We have now had to face additional charges and costs which we will ask the Court to award at the Hearing, we can confirm that we have attempted to resolve this matter amicably since March 2020, but have been met with a blank excuse to deny a refund. 26.   The current Government guidelines highlight that wedding ceremonies allows for up to 30 guests at a sit-down wedding reception which came into effect from 15/08/2020. As detailed above, our current contract and payment has been for 350 people. Goosedale Limited are not in a position to provide this service. Legislation : We have made Goosdale aware of the legislation we will be relying on below, again we have waited for a response and this has not been forthcoming. GOV.UK – Competition & Markets Authority Guidance – Statement on coronavirus (COVID-19), consumer contracts, cancellations and refunds dated 28/08/2020. https://www.gov.uk/government/publications/cma-to-investigate-concerns-about-cancellation-policies-during-the-coronavirus-covid-19-pandemic/the-coronavirus-covid-19-pandemic-consumer-contracts-cancellation-and-refunds The Consumer Rights Act 2015 Unfair Terms https://www.legislation.gov.uk/uksi/1999/2083/contents/made The Consumer Contracts Regulations 2014 https://www.legislation.gov.uk/uksi/2013/3134/made
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    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
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      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
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      I’ve also contacted their customer service too
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      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
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Feel like ive been misled by CARCRAFT,


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Purchased a 2010 vw passat cc on 17/01/14 from carcraft west midlands,

Pushy salesmen left right and centre!

 

On arrival was asked my budget, to which i said "£250 a month maximum"

Found the car i liked and the salesman said "this could be in budget"

Sat down and went threw the figures and total to pay each month as £285 which i could stretch to as i love the car.

1 hour later a different salesman ( im guessing was the finance guy) told me that there was a condition of getting finance which was they want the car serviced for the duration of the finance so there fore i need the "drive happy package"

Ive had a car on finance before and never heard of such a thing,

Asked him what was included and he said that id never have to worry about services or mot's again, any work that needs doing is covered by the warranty, that i could take the car to my local garage (i have a vw specialist round the corner that service my audi s3) and he would be payed by this package,

Sounds great, so i thought!

Read the paperwork that covers (at home as i wasnt given 2 minutes to read any paperwork in the showroom, let alone to make a phonecall for some advice!) this package and it covers absolutly nothing that is tested on an mot that can fail!

Its a joke! Its cost me £2660 for 5 years, and odds are carcraft are going to charge me through the nose for used reconditioned cheap blue print parts (this is actually on the terms and conditions!)

I want my money back as i was mislead into it by the salesmen!

How can i go about this?

Any help is much apreciated

Edited by ims21
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Cancel it. Simples.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Forgot to mention that the 5 year package bumped my monthly payments to £353! When I said my limit was £250, they had all my payslips and bankstatements, saw what was going in and out, im a home owner with a mortgage and they still put me over budget and frankly I can only afford it if I work overtime

 

Im calling them today to try and cancel it, I dont want any ties at all with this place, buying the car was bad enough and when I look back to how I was treated I never want to go anywhere near there again!

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I'm sure you can cancel the drive happy contract within 14 days.

More experienced caggers please confirm.

As you thought, there's no way that the finance would impose a drive happy on you; the salesman

was not entirely truthful so he could get his commissions.

Good luck

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Word of advice. Follow the phone call up with the cancellation in writing. just incase they try and pull a fast one.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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They did this to me,

 

i read the invoice for the car i purchased off them,

 

 

the salesman told me with my part ex and my £100 deposit,

 

my total deposit was £1000

 

Im reading the invoice now and it says:

 

Vehicle £12999

Discount -£1000

Tax disk. £100.83

Part ex. -£100

Cash paid. -£100

 

Shocking

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keep to this thread AB [hope that's not your real name!!]]

 

we have CC onboard here

 

i'll alert them to pop in.

 

dx

please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s -  would collapse overnight.

 

DCA's view debtors as suckers, marks and mugs - that's why they will never tell you they are not bailiffs and have absolutely zero legal powers on any debt.

 

 

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Sent a letter confirming i wish to cancel the warranty, sent by recorded delivery, i dont hold my breath on getting my money back due to what ive read on here about them.

They disgust me, they are repulsive, how they are still trading ill never know, they need shutting down!

 

The finance companies should stay clear [edit]

Edited by dx100uk
please be careful what you post in an open forum re slander/libel- dx
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can you please scan up the paperwork you have

 

**you can post up images/letters by this method immediately..you don't need 10 posts**

.

set your default scan page size to A4 less than 300DPI [150 will do]

scan the required letters/agreements/sheets - as a picture[jpg] file

don't forget you can use a mobile phone or a digital camera too!!

'

BUT......

ENSURE: remove all pers info inc. barcodes etc

but leave all monetary figures and dates.

.

************************* ************************* *******

{DO NOT USE A BIRO OR PEN OR USE SEE THRU TAPE OR LABELS]

************************* ************************* ***********

.

DO IT IN MSPAINT.EXE or any photo editing program

goto one of the many free online pdf converter websites ...

http://freejpgtopdf.com/

..

if you have multiple scans/pics

put them in a word doc FIRST and convert that to PDF

or http://www.freepdfconvert.com/

or

use www.pdfmerge.com

 

convert existing PC files to PDF [office has an installable print to PDF option]

..

it would be better to upload a multipage pdf if

you have many images too rather than many single pdfs

.

or if you have PDF as an installed printer drive use that

or use word and save as pdf

try and logically name your file so people know what it is.

though dont use full bank names or CAG in the title

i'e Default notice DD-mm-yyyy TSB

.

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

...

YOU DONT have to put a link to the attachment in the msg box..just upload it ..job done

.

dx

please don't hit Quote...just type we know what we said earlier..

 

if everyone stopped blindly paying DCA's tomorrow

the biggest financial industry in the UK, DCA;s -  would collapse overnight.

 

DCA's view debtors as suckers, marks and mugs - that's why they will never tell you they are not bailiffs and have absolutely zero legal powers on any debt.

 

 

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Guest Carcraft Customer Service Manager

Hi AdrianAs soon as the letter has been received to Head Office, they will get the wheels in motion for cancelling the guarantee as you have requested. You have 30 days to cancel the guarantee from the day of sale, so you have plenty of time and you made customer services aware yesterday by telephone, so they are fully aware of the situation.ThanksLinzi

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Linzi, could you please contact carcraft west mids, think the finance guys name is kulli, he called me friday and was giving excuses about the 5 year drive happy package why I should have it and that it covers certain things, please inform him that I do not want the package at all, I want a refund so I can pay the finance for it off so I have no ties with carcraft at all, id rather pay for any work out of my own pocket and not pay 2000 for a package that when I come to make a claim ill get the reply "ohhhh sorry it doesnt cover that, oh or that, or that either!"

 

Would appreciate If you could do this please, soon as possible

 

Thanks

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Guest Carcraft Customer Service Manager

Hi AdrianCustomer service have left you VM this morning to go through the cancellation process with you, please could you give them a call back on 0800 923 9495, or drop me a note on here when you are free and i will get them to call you back. CS are open until 6pm.ThanksLinzi

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Guest Carcraft Customer Service Manager

Hi Adrianwhen are you thinking of going down? I will let them know so they have all the docs ready.ThanksLinzi

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Guest Carcraft Customer Service Manager

Just to let you know we have spoken to the site to see when they could get the docs sent across and they said it would be best for you to go over tomorrow so they can get these in place. Let me know if you need anything else

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Hi linzi I arrived at carcraft west midlands, they hadnt got any of the documents or anything ready for me to sign, told me I need to write another letter out to confirm my request, told me they had not recieved any information that I was coming and that they didnt know of you,

I arrived at 6.15pm where I said id be here at 6.30, im currently sitting here waiting and the guy said they might be able to get the paperwork ready tonight

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Hi linzi I arrived at carcraft west midlands, they hadnt got any of the documents or anything ready for me to sign, told me I need to write another letter out to confirm my request, told me they had not recieved any information that I was coming and that they didnt know of you,

I arrived at 6.15pm where I said id be here at 6.30, im currently sitting here waiting and the guy said they might be able to get the paperwork ready tonight

Did you really believed that they were gonna sort this out so easily?

Even if they received the paperwork, they must have put it straight into the shredder.

Time to write to ceo with some robust words of advice regarding miselling useless warranties.

 

noel.mckee@carcraft.co.uk

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Guest Carcraft Customer Service Manager

Hi AdrianI am very sorry to hear this, please let me know if this got sorted last night. ThanksLinzi

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Guest Carcraft Customer Service Manager

Hi AdrianI am very sorry to hear about this, Customer Services will be in touch with you as soon as possible.Linzi

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