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Feel like ive been misled by CARCRAFT,


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Purchased a 2010 vw passat cc on 17/01/14 from carcraft west midlands,

Pushy salesmen left right and centre!

 

On arrival was asked my budget, to which i said "£250 a month maximum"

Found the car i liked and the salesman said "this could be in budget"

Sat down and went threw the figures and total to pay each month as £285 which i could stretch to as i love the car.

1 hour later a different salesman ( im guessing was the finance guy) told me that there was a condition of getting finance which was they want the car serviced for the duration of the finance so there fore i need the "drive happy package"

Ive had a car on finance before and never heard of such a thing,

Asked him what was included and he said that id never have to worry about services or mot's again, any work that needs doing is covered by the warranty, that i could take the car to my local garage (i have a vw specialist round the corner that service my audi s3) and he would be payed by this package,

Sounds great, so i thought!

Read the paperwork that covers (at home as i wasnt given 2 minutes to read any paperwork in the showroom, let alone to make a phonecall for some advice!) this package and it covers absolutly nothing that is tested on an mot that can fail!

Its a joke! Its cost me £2660 for 5 years, and odds are carcraft are going to charge me through the nose for used reconditioned cheap blue print parts (this is actually on the terms and conditions!)

I want my money back as i was mislead into it by the salesmen!

How can i go about this?

Any help is much apreciated

Edited by ims21
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Cancel it. Simples.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Forgot to mention that the 5 year package bumped my monthly payments to £353! When I said my limit was £250, they had all my payslips and bankstatements, saw what was going in and out, im a home owner with a mortgage and they still put me over budget and frankly I can only afford it if I work overtime

 

Im calling them today to try and cancel it, I dont want any ties at all with this place, buying the car was bad enough and when I look back to how I was treated I never want to go anywhere near there again!

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I'm sure you can cancel the drive happy contract within 14 days.

More experienced caggers please confirm.

As you thought, there's no way that the finance would impose a drive happy on you; the salesman

was not entirely truthful so he could get his commissions.

Good luck

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Word of advice. Follow the phone call up with the cancellation in writing. just incase they try and pull a fast one.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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They did this to me,

 

i read the invoice for the car i purchased off them,

 

 

the salesman told me with my part ex and my £100 deposit,

 

my total deposit was £1000

 

Im reading the invoice now and it says:

 

Vehicle £12999

Discount -£1000

Tax disk. £100.83

Part ex. -£100

Cash paid. -£100

 

Shocking

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keep to this thread AB [hope that's not your real name!!]]

 

we have CC onboard here

 

i'll alert them to pop in.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Sent a letter confirming i wish to cancel the warranty, sent by recorded delivery, i dont hold my breath on getting my money back due to what ive read on here about them.

They disgust me, they are repulsive, how they are still trading ill never know, they need shutting down!

 

The finance companies should stay clear [edit]

Edited by dx100uk
please be careful what you post in an open forum re slander/libel- dx
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can you please scan up the paperwork you have

 

**you can post up images/letters by this method immediately..you don't need 10 posts**

.

set your default scan page size to A4 less than 300DPI [150 will do]

scan the required letters/agreements/sheets - as a picture[jpg] file

don't forget you can use a mobile phone or a digital camera too!!

'

BUT......

ENSURE: remove all pers info inc. barcodes etc

but leave all monetary figures and dates.

.

************************* ************************* *******

{DO NOT USE A BIRO OR PEN OR USE SEE THRU TAPE OR LABELS]

************************* ************************* ***********

.

DO IT IN MSPAINT.EXE or any photo editing program

goto one of the many free online pdf converter websites ...

http://freejpgtopdf.com/

..

if you have multiple scans/pics

put them in a word doc FIRST and convert that to PDF

or http://www.freepdfconvert.com/

or

use www.pdfmerge.com

 

convert existing PC files to PDF [office has an installable print to PDF option]

..

it would be better to upload a multipage pdf if

you have many images too rather than many single pdfs

.

or if you have PDF as an installed printer drive use that

or use word and save as pdf

try and logically name your file so people know what it is.

though dont use full bank names or CAG in the title

i'e Default notice DD-mm-yyyy TSB

.

open a new msg box here

hit go advanced below the msg box

hit manage attachments below that box

hit the add files button on the top right

hit select files, navigate to your file on your pc

hit upload files

...

YOU DONT have to put a link to the attachment in the msg box..just upload it ..job done

.

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Guest Carcraft Customer Service Manager

Hi AdrianAs soon as the letter has been received to Head Office, they will get the wheels in motion for cancelling the guarantee as you have requested. You have 30 days to cancel the guarantee from the day of sale, so you have plenty of time and you made customer services aware yesterday by telephone, so they are fully aware of the situation.ThanksLinzi

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Linzi, could you please contact carcraft west mids, think the finance guys name is kulli, he called me friday and was giving excuses about the 5 year drive happy package why I should have it and that it covers certain things, please inform him that I do not want the package at all, I want a refund so I can pay the finance for it off so I have no ties with carcraft at all, id rather pay for any work out of my own pocket and not pay 2000 for a package that when I come to make a claim ill get the reply "ohhhh sorry it doesnt cover that, oh or that, or that either!"

 

Would appreciate If you could do this please, soon as possible

 

Thanks

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Guest Carcraft Customer Service Manager

Hi AdrianCustomer service have left you VM this morning to go through the cancellation process with you, please could you give them a call back on 0800 923 9495, or drop me a note on here when you are free and i will get them to call you back. CS are open until 6pm.ThanksLinzi

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Guest Carcraft Customer Service Manager

Hi Adrianwhen are you thinking of going down? I will let them know so they have all the docs ready.ThanksLinzi

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Guest Carcraft Customer Service Manager

Just to let you know we have spoken to the site to see when they could get the docs sent across and they said it would be best for you to go over tomorrow so they can get these in place. Let me know if you need anything else

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Hi linzi I arrived at carcraft west midlands, they hadnt got any of the documents or anything ready for me to sign, told me I need to write another letter out to confirm my request, told me they had not recieved any information that I was coming and that they didnt know of you,

I arrived at 6.15pm where I said id be here at 6.30, im currently sitting here waiting and the guy said they might be able to get the paperwork ready tonight

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Hi linzi I arrived at carcraft west midlands, they hadnt got any of the documents or anything ready for me to sign, told me I need to write another letter out to confirm my request, told me they had not recieved any information that I was coming and that they didnt know of you,

I arrived at 6.15pm where I said id be here at 6.30, im currently sitting here waiting and the guy said they might be able to get the paperwork ready tonight

Did you really believed that they were gonna sort this out so easily?

Even if they received the paperwork, they must have put it straight into the shredder.

Time to write to ceo with some robust words of advice regarding miselling useless warranties.

 

[email protected]

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Guest Carcraft Customer Service Manager

Hi AdrianI am very sorry to hear this, please let me know if this got sorted last night. ThanksLinzi

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