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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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Ok so you have the main PPI being 17.42% of loan 3.

 

You also have the £295.55 from previous loans being paid through loan 3 and this represents 2.44% of the total.

 

For the 11 payments you made you need to work out the above percentages and then list those amounts in the statutory interest sheet below the existing 9 payments you have already entered.

 

You then use the loan analysis sheet to find out what the balance would have been after the 11 payments. Then apply the above PPI percentages to that balance to find out what the balance on the PPI was.

 

When you have found out what the figures are for 17.42% of the balance and 2.44% of the balance, add them together and deduct the amount of the rebate you received.

 

The resultant figure will be the amount of PPI rolled into loan 4.

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My third loan was for £10000 plus the PPIlink3.giflink3.gif of £2109.58 making a total loan of £12109.58.

The PPI part of loan 3 is 17.42% of the total (given by the formula 2109.58 / 12109.58 x 100).

The PPI part of loans 1&2 is 2.44% of the total (given by the formula 295.55 / 12109.58 x 100).

 

17.42% of every repayment I made was for the PPI part of loan 3.

17.42% of a repayment of £44.08 = £7.68

2.44% of every repayment I made was for the PPI part of loans 1&2.

2.44% of a repayment of £44.08 = £1.07

 

I think I'm with you so far.

 

But how do I represent this on the spreadsheet? I have already put on the PPI payments I have made for all five loans. Do these go on as additional payments, or do they go on instead of the ones I have put on for £44.08?

 

Sorry about all these questions. I really do appreciate you taking the time to help me! I just want to know what I'm talking about so I can take this further with the bank, or elsewhere if I get the brush off from them...

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No probs with the questions.

 

The £44.08 was only the payment against the PPI part of the loan wasn't it?

 

What was the total monthly repayment on loan 3?

If I have helped you please leave me a message by clicking my star

 

1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI

Read Here

3. Reclaim Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial

Read Here

5. Feel Bullied by Creditors or Debt Collectors?

Read Here

6. Staying Calm About Debt

Read Here

7. Thinking of a Full & Final Settlement?

Read Here

 

How To Upload Documents To Cag

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I DON'T GIVE ADVICE BY PM BUT IF YOU SEND ME A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER HELP THERE

 

 

 

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The £44.08 was only the payment against the PPI part of the loan wasn't it?

 

Yes

 

What was the total monthly repayment on loan 3?

 

£253.99

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So 17.42% of £253.99 equals the £44 pound figure and 2.44% of £253.99 is £6.20.

 

Take hold of the statutory interest sheet that you have started to complete (as per my previous posts) and under the 9 payments you have already entered for the first loan, list the payments of £44.08 that you actually made and then list the payments of £6.20 actually made.

 

This is all going on one spreadsheet for all of the loans. You should end up with quite a long list.

 

When you have worked out the excess from loan 3 into loan 4 please let us know that excess figure. How it is calculated is described in my earlier posts.

 

Can you also then let us have all of the figures for loan 4 please.

If I have helped you please leave me a message by clicking my star

 

1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI

Read Here

3. Reclaim Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial

Read Here

5. Feel Bullied by Creditors or Debt Collectors?

Read Here

6. Staying Calm About Debt

Read Here

7. Thinking of a Full & Final Settlement?

Read Here

 

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I DON'T GIVE ADVICE BY PM BUT IF YOU SEND ME A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER HELP THERE

 

 

 

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Loan 3:

Early repayment refund expected

£1,792.09

 

 

 

 

Early repayment refund received

 

 

£1,355.66

- so a difference of £436.43

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Loan 4: ELPPLN03827861 Amount of loan £10,500.00 Amount of PPI £ 2,381.68 Interest on loan (charge for credit) £ 2,724.23 Interest on PPI (charge for credit) £ 617.49 APR 9.9% Months 60 Monthly payment x1@ £49.85, x59@ £49.96 Payments made 21 of 60 Dates 01-Jul-2003 - 01-Mar-2005 Unknown - Early repayment refund expected £49.96 Early repayment refund received £49.96

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Right, so I think:

My fourth loan was for £10500 plus the PPI of £2381.68 making a total loan of £12881.68.

The PPI part of loan 4 is 18.49% of the total (given by the formula 2381.68 / 12881.68 x 100).

The PPI left over from loans 1-3 = (loans 1&2 £295.55 – £68.20 (11 payments of £6.20)) + £436.43 (remainder of loan 3) = £663.78

The PPI part of loans 1-3 is 5.15% of the total (given by the formula 663.78 / 12881.68 x 100).

 

18.49% of every repayment I made was for the PPI part of loan 4.

18.49% of a repayment of £270.37 = £49.99

5.15% of every repayment I made was for the PPI part of loans 1-3.

5.15% of a repayment of £270.37 = £13.92

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Loan 5: 01-May-2005 - 01-Jun-2005 Amount of loan £10,000.00 Amount of PPI £ 2,268.27 Interest on loan (charge for credit) £ 2,594.50 Interest on PPI (charge for credit) £ 586.36 APR 9.9% Months 60 Monthly payment x1@ £47.40, x59@ £47.44 Payments made 2 of 60 Dates 01-May-2005 - 01-Jun-2005 Unknown - Early repayment refund expected £ 2,711.51 Early repayment refund received £ 1,978.23 PPI claimed £155.60 Interest claimed £117.17

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Yep...looks like you are getting the hang of it.

If I have helped you please leave me a message by clicking my star

 

1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI

Read Here

3. Reclaim Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial

Read Here

5. Feel Bullied by Creditors or Debt Collectors?

Read Here

6. Staying Calm About Debt

Read Here

7. Thinking of a Full & Final Settlement?

Read Here

 

How To Upload Documents To Cag

Instructions

 

I DON'T GIVE ADVICE BY PM BUT IF YOU SEND ME A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER HELP THERE

 

 

 

Private message facilities are offered for users to communicate issues that are perhaps inappropriate for posting on the main forum. Site rules explain this in more detail.

 

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And I also think...

My fifth loan was for £10000 plus the PPI of £2268.27 making a total loan of £12268.27.

The PPI part of loan 5 is 18.49% of the total (given by the formula 2268.27 / 12268.27 x 100).

The PPI left over from loans 1-4 = (loans 1-3 £663.78 – £292.32 (21 payments of £13.92)) + £707.68 (remainder of loan 4) = £1079.14

The PPI part of loans 1-4 is 8.79% of the total (given by the formula 1079.14 / 12268.27 x 100).

 

18.49% of every repayment I made was for the PPI part of loan 5.

18.49% of a repayment of £257.35 = £47.58

8.79% of every repayment I made was for the PPI part of loans 1-4.

8.79% of a repayment of £257.35 = £22.62

Wow, this is complicated...!

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Looks ok to me

If I have helped you please leave me a message by clicking my star

 

1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI

Read Here

3. Reclaim Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial

Read Here

5. Feel Bullied by Creditors or Debt Collectors?

Read Here

6. Staying Calm About Debt

Read Here

7. Thinking of a Full & Final Settlement?

Read Here

 

How To Upload Documents To Cag

Instructions

 

I DON'T GIVE ADVICE BY PM BUT IF YOU SEND ME A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER HELP THERE

 

 

 

Private message facilities are offered for users to communicate issues that are perhaps inappropriate for posting on the main forum. Site rules explain this in more detail.

 

If you receive a private message which you consider abusive, derogatory or otherwise inappropriate, whether it be about yourself or other members, please report it using the "report" icon

 

If you are approached (or have been approached) by private message with an offer of help "Off Forum" or with a view to asking you to visit another website, please inform the site team via the report icon, especially if this results in a request for a fee. Remember, this is for your own protection

my views are my own and are given in good faith to try and help people. Please seek professional advice on your case if necessary

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

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Loan 4:

Early repayment refund expected £1,672.07 Early repayment refund received £964.39 PPI claimed £1,343.05 Interest claimed £1,066.31 Excess PPI from loan £707.68 Plus excess PPI from last loan £1,079.14

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Loan 5:

Early repayment refund expected £ 2,208.40 Early repayment refund received £ 1,978.23 PPI claimed £148.35 Interest claimed £105.47 Excess PPI from loan £230.17 Plus excess PPI from last loan £1,264.07

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OK - I think all of my calculations should be sound now. Thank you very much for all your help!

I now have a very long spreadsheet (!) with:

Loan 1: x9 PPI payments for loan 1

Loan 2: x0 PPI payments for loan 1, x0 PPI payments for loan 2

Loan 3: x11 PPI payments for loan 3, x11 PPI payments for loan 1&2

Loan 4: x21 PPI payments for loan 4, x21 PPI payments for loan 1-3

Loan 4: x2 PPI payments for loan 5, x2 PPI payments for loan 1-4

 

Just one quick question to finish off - how do I finish off?

£ 2,208.40 (early repayment refund expected ) - £ 1,978.23 (early repayment refund received) = £230.17

The PPI left over from loans 1-5 = (loans 1-4 £1079.14 – £292.32 (2 payments of £22.62)) + £230.17 (remainder of loan 5) = £1264.07

Therefore PPI excess from all loans together = £1,264.07, with a date of when the last loan was completed (repaid early)?

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Hiya, would really appreciate your help with just finishing off the calculations - am I right in thinking that I add a final figure to the spreadsheet, which is in effect the total excess PPI charged for all loans, minus any payments made to this, as above? Thanks very much... W

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Yes, you need to work out what the PPI rebate should have been on the final loan using the percentages you have already been using.

 

You then deduct the actual rebate received (if any) to get a net figure.

 

That figure is the final entry in the spreadsheet, the date of payment being the date the loan was settled.

 

Your spreadsheet should then be complete.

If I have helped you please leave me a message by clicking my star

 

1. Single Premium PPI Q&A Read Here

2. Reclaim mis-sold PPI

Read Here

3. Reclaim Loan & Credit Card Charges Read Here

4. The CAG Interest Tutorial

Read Here

5. Feel Bullied by Creditors or Debt Collectors?

Read Here

6. Staying Calm About Debt

Read Here

7. Thinking of a Full & Final Settlement?

Read Here

 

How To Upload Documents To Cag

Instructions

 

I DON'T GIVE ADVICE BY PM BUT IF YOU SEND ME A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER HELP THERE

 

 

 

Private message facilities are offered for users to communicate issues that are perhaps inappropriate for posting on the main forum. Site rules explain this in more detail.

 

If you receive a private message which you consider abusive, derogatory or otherwise inappropriate, whether it be about yourself or other members, please report it using the "report" icon

 

If you are approached (or have been approached) by private message with an offer of help "Off Forum" or with a view to asking you to visit another website, please inform the site team via the report icon, especially if this results in a request for a fee. Remember, this is for your own protection

my views are my own and are given in good faith to try and help people. Please seek professional advice on your case if necessary

 

PLEASE HELP US TO KEEP THIS SITE RUNNING

EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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That's brilliant. That's what I had done, but I just wanted to check!

Again, thank you SO much for all your help with this.

I will keep you posted on how I get on, and of course make a donation to this fantastic forum. :-)

Best wishes, W

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