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Cassava Site -888 ladies - WONT PAY WHAT I WON FAIR AND SQUARE

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I purchased a scratchcard on 888 Ladies bingo and I won £10k

 

they have said that it was a screen error, and

 

yet I took a screen shot straight away and got onto online help whom said to send the screen shot to the relevant departments straight away and so I did,

they got back to me after 4 days and said I won a £1.

 

I have got on to the gambling commissioner in Gibralter and

he said they are right to what they say, but he confirmed that there is no wording to say I could not win this

as 888 say it is impossible to win this amount with a 50p stake? as there isn't anything documented?

 

Dragonfish software that 888 have, has been running since 1997 and after almost 2 decades of experience how can such errors occur?

there was no screen error warning on my screen shot to which if there was an error as they say there was, an error should alert you??

 

the site had offered me gestures of goodwill of £50 then £500 and I had 48 hours to clam this (probably due to Christmas thought i would take it)

 

As this is a Gibralter site I am finding it hard to fight what I won fair and square

I don't feel these sites should be able to even advertise on UK television as they aren't even licensed in the UK

and this is why I have had trouble getting to the bottom of this,

the Gambling Commision in UK can't help me due to this

 

Please help me,

£10k is a lot of money to loose,

 

I have all screen shots etc to prove my win and all emails of excuses to why 888 wont pay me!

I am not in good health as I have liver disorder and I am not letting this go as it isnt fair the way they have treated me,

 

I won this fair and square and they shouldn't be able to get away with this.

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the only thing i can advise is to keep on at cassava, complain to every-one you can think even if they hold no power over cassava, send copys of all your complaints to 3rd partys, just so they know you wont give, the companys may be powerless, but they might deciede they do not want the negative publicty, my winnings and deposits were only £147.08 so i expect they gave in quicker due to lower amount. they are disgusting they accsepted deposits from me a matter of hours before they banned, deposits i hadnt spent, mis use of bonus was their excuse, because i won and withdraw instead of gambleing it all away, im so sorry they have done this to you, complain to all and sundry and let them know you will not give up, and if at all possible try not to get too stressed, easier said than done i know , i was so stressed i had sleeping tablets prescribed, it wasnt much money, not life changing , but means i can stock up my freezer top up my electric buy my daughters new school shoes, also complain to the advertising commision, we should all be aware before we put money the uk gaming licences have no power. anyway i wish you well, and sorry i cant really be of any help x

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Ok. Calm down.

 

When you 'won' this money, what scratch card was it? As you know, cards will normally have a game on saying which sysmbols you have to match and what prize you have won.

 

If it states something like " 3 bells in a row and you win 10k". ANd you reveal 3 bells in a row, then they would find it EXTREMELY difficult to say its a screen error.

 

You are also right. You need to be very wary of Gibraltar based sites. Even more so since you stated that you accepted their compensation offer of only £500.


Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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naughts and crosses and I got three crosses,

I didnt except no offer of compensation and told them i wasnt excepting it,

 

i played the same game on wink and won a £1 and took another screen shot of that for comparison ....

 

. now commissioner of gibralter saying that people can photo shop the win?????

 

I have replied there is no way I would know how to and as I won,

this straight away I got onto the relevant people on Online help and forwarded the screen shot straight away?

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thanks for your reply, the gambling commissioner has since got back to me and said that ppl can photo shop their screenshots, and I was like what your joking arent you , i have said to him I am getting on to the press as I am sick and tired of getting excuses, I have told him I know all about the bingo software cassava use as it has been up and running for 16 years so how can it make errors like it is saying it is!!!! it is rubbish I told the Commissioner I am not letting it drop and I wont give up until I get what I am owed, and as I have got onto the gambling commission in Uk I have expressed that Gibralter sites shouldn't be able to advertise their rubbish as they have no license in the UK, I do hope they listen to that as I will make as much media knowledge as they aren't getting away with this advertising their wonderful site!!!!!

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Thanks for your reply renegadeimp,

 

this site has annoyed me so much as you have guessed lol

 

the gambling commissioner has since got back to me and said that ppl can photo shop their screenshots,

and I was like what your joking arent you , i have said to him I am getting on to the press as I am sick and tired of getting excuses,

 

I have told him I know all about the bingo software cassava use as it has been up and running for 16 years so how can it make errors like it is saying it is!!!!

it is rubbish I told the Commissioner

I am not letting it drop and I wont give up until I get what I am owed,

and as I have got onto the gambling commission in Uk

 

I have expressed that Gibralter sites shouldn't be able to advertise their rubbish as they have no license in the UK,

I do hope they listen to that as I will make as much media knowledge

as they aren't getting away with this advertising their wonderful site!

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Please is there anyone with any suggestions? I notice I cant get onto even onto some newspapers about this, as two of these Newspapers have their own bingo sites and their run by Cassava Enterprise :mad2: so they aren't going to listen to me as they are a subsidiary of this Enterprise too.... Please I don't think they should be able to get away with this as I won this fair and square? Even got an email of the Commissioner saying that the screen shot could have been adapted, what a cheek? I am sure some tech person can investigate to see my screen shot is a genuine? What a cheek!!! The Gibraltar Commissioner isn't interested what so ever and said I should just except it I didn't win this £10,000 as it was a screen error!!!! as he hasnt had any complaints from 888 before he isn't pursuing my complaint any further? I have got onto Solicitors on a "No win no fee" and they don't want to help me neither, or cant help due to Gibraltar law? I have got onto Law Commission of Gibraltar and I haven't heard anything as of yet? again they probably wont want to listen neither??? so I just wondered if there was anyone that can help me of any further suggestions? Thanks.

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Hi ses

 

Your thread has been merged, have you tried contacting a solicitor in Gibraltar offering free advice?

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Hi there, I have got onto some sites of solicitors in Gibralter, but they have not replied?

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Thanks so much for your help I have emailed various Solcitiors in Gibralter now along with the rules of the game and the screenshot of my win. I am not expecting much help to be honest x.

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Hi there I have contacted 5 solicitors via email and none have replied :( havent a clue what to do?

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You should visit their site and read the Terms and Conditions carefully to see where the jurisdiction is declared. It might me Gibraltar or it might be the UK.

 

If it is Gibraltar, then you can write or ring:

 

The Supreme Court Registry

277 Main Street

Gibraltar

(tel.: +350.75608).

 

And ask for assistance.

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here is the screen shot I have printed it out but removed my username, not right they getting away with this!!!! there is NO Screen error display. it clearly states I am a winner with the prize showing......[ATTACH=CONFIG]49978[/ATTACH]

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its in Gibralter I know as I have been passed from pillow to post and I have contacted the Commisioner and as 888 ladies havent had complaints he isnt dealing with this matter, he did agree though there is no wording to say £10,000 cant be won from a 50p stake and he said he would present this to them..... just like saying to Lottery you cant win a million for a £1..... just another lame excuse I have had, but again as soon as I won this, I got all the terms and conditions and there is no wording stating what they had said to me!!!!! The terms say you will have a winner banner to clearly state what is won and I did!!!!!

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Thanks so much Coniff for your reply I will try this, got nothing else to loose I guess x

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I know this post and the comments are from last year but

 

 

just wanted to say that cassava are still doing this!

 

 

I joined Posh Bingo a few weeks back but first win was last night. I won £200 on slot games.

 

 

Told my excited daughters we had more money now to put towards savings for a trip to Disneyland Paris.

 

 

Today I tried to log in to posh bingo but it won't let me.

 

 

I emailed them and hoped it was just a technical error.

 

 

They said someone would get back to me straight away. That was 5 hours ago.

 

 

I've now accepted after coming on here and also reading hundreds of other similar stories all over internet that I won't see the winnings ��

I'm gutted,especially for kids but we'll still get there.

 

 

I wish I'd saw all these complaints before signing up to any cassava site.

I know my story pales into insignificance compared to some on here.

I just hope the girl who originally posted about the £20,000 got some of it at least.

 

 

Imagine the sheer excitement and disbelief if you won that amount then only to be told you're not getting it!!

They are ripping people off!

I won my 200 fair and square.

I don't take the bonuses coz can't be bothered with all that wagering 50 times over nonsense.

 

 

I've a feeling this is going to be something to do with fact that I once self excluded from foxy bingo who are part of Cassava as well

. but even if that is the case,why was I allowed to sign up in first place and them take my money?

 

 

I should at very least be entitled to my stake money back!

 

 

I'm writing to that (Edit) Jeremy Kyle!!

 

 

He's advertising and also sponsored by that stupid edited foxy Bingo (I've always hated that stupid fox thing) before his show!

 

 

No wonder they can afford to sponsor it when they keep people's cash.

 

 

Were probably paying for the that go on it to stay in hotels!!!

 

 

Sorry I have to use humour or I'll cry.

Edited by slick132
Removed unsuitable words

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chargeback?

if you paid the enrol by a debit card?

 

 

dx


..

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chargeback?

if you paid the enrol by a debit card?

 

 

dx

Really? Yes I did pay by debit card. Thanks I wasn't aware I could do this. May be worth a try x

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Hi there elaina

 

When I tried dealing with this I was passed from pillow to post and

 

after six months of battling they still said it was a screen error

 

I had got on to solicitors to whom wanted paying up front costing upto £3000 max for costs

due to not having a solicitor in UK whom could deal with this as it had to be someone for Gibralter to which Cassava sites are?

 

My husband has since looked at the correspondence they sent me for me to except £500 gesture of good will?

and the wording doesnt look right...

 

as I am not in good health I didnt read through it properly so be careful any wording you may get?

 

I am not allowed to share this letter as it is worded I can't so again this illustrates it is dodgey?

 

The Gambling Commisioner in Gibralter may help you

but he was useless with me didnt want to listen about me loosing the £10k

I had rightfully won.

Good luck x.

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Out of interest what ever happend about this?

 

I used to gamble on Swiss casino and lost a bit of money "properly" as I didn't understand gambling at the time.

 

SCasino is ALSO Gibraltar owned so thought I would ask for an update?

 

Could you update us if you haven't already OP?

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They gave me a gesture of goodwill of £550.00

and sent me a letter via email not to disclose information regarding this matter..

 

.. I gave up in the end as the Gambling Commisioner in Gibralter stood by them

 

to actually pursue in court I didnt have the funds to pursue further

 

I do however have all documents and screenshots still saved

just in case there is any way I could get what was owed to me one day?

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You now have £550 to invest in a solicitor to get all of your winnings.

 

The letter they sent you regarding the disclosure is rubbish.

 

A confidentiality agreement must be signed by both parties,

otherwise I could open a company,

overcharge all of my customers

and send them a confidentiality letter,

nonsense!

 

I would plaster the entire internet with this story, making all the evidence available.

Just make sure to be factual so they can't claim defamation.

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I got this £550 two years ago

 

 

the point was I enquired about solicitors

and could charge me about £4000 to which I wasnt guaranteed to win really

 

I have print screened the so called screen error lol

as I dont want to touch the original screen shot of £10k

 

I did win

my point was if there was any screen errors on bingo site

you get a error message to state this but there wasnt

 

they said I won a £1

the amount I wagered on the scratch card was impossible to win £10k apparently

which is [naughty word] lol as it shows clearly I did win this !!!!

 

As you can see this doesnt appear to be a screen error!!!

copy of sc.jpg

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here is an email to say why 888 didnt accept my mums win?

 

I was going to show the gesture of goodwill letter but unsure if can disclose this for my mum so only showed quotation with names deleted.

 

.. I have deleted names on the following email too

they offered my mum £50 to say why they beleive it was a screen error?

and then a further £500 was offered so in total received the gesture of goodwill of £550.00 to which was described as in letter

 

the letter for the gesture of good will states £500...

... this was the letter to accept the further £500 for my mum.

...quote "Having fully reviewed your correspondence with us, C******* E******* (G*****) Limited (“C*****”) is willing to make to you a one-time bonus in the amount of 500 (GBP) (the “Bonus”).

 

For the sake of clarity we emphasize that this is a bonus.

The Bonus shall be made to you not as an admission of any wrongdoing on our part whatsoever but in light of your history with C****** E********.

 

With the clear condition that you acknowledge that this resolves all of the issues you have encountered in your correspondence."

 

but I will not disclose anymore for my mum just to show that she was ripped off!!!

email got off 888.png

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