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Hi does anyone have an email address for the CEO of BT

 

My mother has been a customer for many years and

 

just after christmas decided to switch her Broadband to BT as well as her phone.

 

Both her and I spoke to the sales guy on the phone and he agreed as part of the package to give her caller display

and 1571 for free.

 

All went well until the last bill of the old contract arrived which included charges for 1571.

 

I called and complained and was treated like a liar so I told the guy to go and listen to the calls.

 

Today complaints called my mother and said she had listened to the calls

and there was nothing about 1571 but gave her £10 as a gesture of good will.

 

Now we had two calls, the one we both spoke on setting the order up

and then the one 3 days later when Mum gave the Mac code.

 

If that wasn't bad enough...

 

My father died a little over 3 years ago ,

I personally told BT and when the next bill came it was addressed to him

 

I called BT and gae them a rollicking to be promised it wouldn't happen again.

 

A few months later a marketing letter came addressed to him so another rollicking

 

Now remember the account is in Mums name as is the bill,

today when she set up the new DD what name should it show...Dad.

 

Now Mum is 76 and things like this upset her ,

don't get me wrong she is a tough old bird but even so.

 

How crap are BT

Any opinion I give is from personal experience .

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Hi

 

Check this link: http://www.ceoemail.com/

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

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