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I bought a sim free mobile 13 days ago, and the wireless has not been working for 2 days now. I called into the store where I purchased it from today and they told me to phone tech support, which I did, then the adviser in the store spoke to them and he then said it was working see you later kind of thing. I get home and its still not working, so I phoned tech support and they say they have no log of the call from earlier, but done a factory reset on it and it still wont work. The lady on the phone gave me a call log number and says they will exchange it in store tomorrow.


I phoned the store and they said they will have to go through it all again before exchanging it.


I think they will try and fob me off again, so I am wondering what are my rights, just in case they do.


Many thanks in advance.

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