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United utilities served court papers***Claim Discontinued***


alibobsy
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before Christmas we had some financial issues

 

the monthly payment for UU couldn't be paid

-I actually cancelled it to avoid charges.

 

After Christmas I got a single reminder letter for the bill

-about £180 pound left.

 

at the start of Jan I logged onto the online service and set up the direct debit,

this would clear the full balance via 3 higher direct debits

before the end of March ready for the next bill to start as normal.

 

This was accepted online and I also received a email confirmation a few days later.

 

last week I got court papers from UU for the bill.

 

Now I know I will have to pay the £180 and I have no issue with that,

would prefer to pay as previously arranged,

but can try to scrap it together over the next few weeks to get rid of it.

 

However I am annoyed that one department accepted an arrangement then later another department issues the court documents.

 

I also don't believe I had a LBA just a single reminder.

Plus they have stuck an extra £50 "solicitors fee" on the claim form,

but I thought you couldn't claim for costs in the small claims court?

 

For information we are not on a meter-there are 6 of us so would cost us more.

Thanks

 

Ali x

Btw I am no expert just give notes based on what I have read on here and other forums/sites, plus my own experiences and investigations.

 

All ccj's now dropped off file, 2 yrs to go to clear file.

All old debts either settled or made unenforcable.

 

RBS MPP-Full offer at 8 wks from first complaint

RBS Overdraft loanguard-full offer at 8 wks from complaint

Citicard ppi-with FOS finally paid 8 months after offer through FOS!

Capital one x2- with FOS

Monument ppi-with FOS

aqua x2 ppi-partialled settled still pushing for the rest

Black horse ppi-offers made and accepted except for one early loan they say no info held-still pushing for payment

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You could acknowledge and defend on the basis that UU have already accepted your payment instructions before they issued the court claim. The defence information would then be passed to UU by the courts and they should see that you have set up payments with them. Therefore they would not continue with the court claim. End of story hopefully.

 

Just make sure that you make the payments that you set up with UU.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

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Hi ali

 

Bearing in mind that they've issued a court claim, you could write a Formal Letter of Complaint, mark it as such. Explain what's happened, how they have let you down and what you want them to do.

 

Send it to:-

 

United Utilities

Mr Steve Mogford

Chief Executive

[email protected]

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Thread moved to General Legal Issues

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

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Thanks for the swift replies, I did send a message to customer services, but had no reply.

 

Will make a complaint and see how it goes, but watch my dates on the court action and defend anyway.

 

Ali x

Btw I am no expert just give notes based on what I have read on here and other forums/sites, plus my own experiences and investigations.

 

All ccj's now dropped off file, 2 yrs to go to clear file.

All old debts either settled or made unenforcable.

 

RBS MPP-Full offer at 8 wks from first complaint

RBS Overdraft loanguard-full offer at 8 wks from complaint

Citicard ppi-with FOS finally paid 8 months after offer through FOS!

Capital one x2- with FOS

Monument ppi-with FOS

aqua x2 ppi-partialled settled still pushing for the rest

Black horse ppi-offers made and accepted except for one early loan they say no info held-still pushing for payment

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Share on other sites

Thanks for the swift replies, I did send a message to customer services, but had no reply.

 

Will make a complaint and see how it goes, but watch my dates on the court action and defend anyway.

 

Ali x

 

Make sure you acknowledge the claim by the date required and add your defence when required. Otherwise you will end up with a default CCJ.

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group

 

If you want advice on your thread please PM me a link to your thread

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Had a letter today from UU confirming cancellation of the case yay!

 

Ali x

Btw I am no expert just give notes based on what I have read on here and other forums/sites, plus my own experiences and investigations.

 

All ccj's now dropped off file, 2 yrs to go to clear file.

All old debts either settled or made unenforcable.

 

RBS MPP-Full offer at 8 wks from first complaint

RBS Overdraft loanguard-full offer at 8 wks from complaint

Citicard ppi-with FOS finally paid 8 months after offer through FOS!

Capital one x2- with FOS

Monument ppi-with FOS

aqua x2 ppi-partialled settled still pushing for the rest

Black horse ppi-offers made and accepted except for one early loan they say no info held-still pushing for payment

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Well done alibobsy......does it state Notice of Discontinuance?

 

Thread title amended to reflect the outcome.

 

Regards

 

Andy

We could do with some help from you.

PLEASE HELP US TO KEEP THIS SITE RUNNING EVERY POUND DONATED WILL HELP US TO KEEP HELPING OTHERS

 

 Have we helped you ...?         Please Donate button to the Consumer Action Group The National Consumer Service

 

If you want advice on your Topic please PM me a link to your thread

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